Advance Auto Parts
What people love here...
Exceptional Service from Tina
Tina is repeatedly singled out for her expertise and patience, making her a key reason customers return.
Key Themes from Reviews
Staff Knowledge & FriendlinessMixed
While many customers praise staff for being knowledgeable and friendly, others encounter inconsistent service quality.
About Advance Auto Parts
About Advance Auto Parts in Dover, PA
Nestled in the heart of Dover, PA, Advance Auto Parts has served local motorists and DIY enthusiasts with reliable automotive solutions for years. As a full-service auto parts store, car accessories store, car battery store, and tool rental service, we’re committed to keeping cars and trucks running smoothly. Whether you’re hunting for replacement brake pads, upgrading your truck accessories, or renting specialty tools for a weekend project, our Dover location offers the products and expertise you need under one roof.
Products & Services
• Auto Parts & Car Batteries: From brake components and filters to high-performance batteries, our shelves are stocked with quality name-brand items. Thanks to our fast turnaround, many parts are available in-store or ready for next-day pickup.
• Car & Truck Accessories: Custom floor mats, roof racks, bed liners, and lighting upgrades are just a few of the ways we help personalize or enhance your vehicle.
• Tool Rental Service: Need a one-time tool? Our rental program puts torque wrenches, specialty jacks, and diagnostic scanners in your hands without the long-term investment.
• Online Ordering & Delivery: Busy schedule? Place your order online for in-store pickup—often within two hours—or take advantage of free home delivery for eligible orders.
Expert Staff & Personalized Support
At Advance Auto Parts in Dover, PA, our team’s deep product knowledge and friendly approach make the difference between a good shopping experience and a great one. Many customers praise Tina for her patience and technical expertise—she’s the go-to guide for complex repair queries. Jimmy and Ryan also stand out for their thorough recommendations, ensuring you drive away with the right parts on the first try.
“It’s instantly clear you’re in good hands when Tina or Jimmy helps you,” one regular customer notes. Their expertise not only saves time but also builds confidence, whether you’re a seasoned mechanic or tackling your first oil change.
Value & Convenience
We understand that price matters, and our regular in-store deals and seasonal discounts help stretch your budget. Customers often celebrate finding high-quality brake pads for less than $65, calling it “great value.” At the same time, our online pricing and free delivery options close the gap on the best internet offers, giving you flexibility without compromise.
While some visitors occasionally find lower rates online, our team works tirelessly to match or beat those savings—plus you get same-day pickup and expert advice you can’t get from a faceless website.
Speedy Service & Streamlined Experience
Long lines and wait times can be frustrating, especially when you’re on a tight schedule. We hear you: staffing levels at the register can lag behind peak traffic, turning a quick errand into a longer stop. That said, our commitment to efficiency shows in stories like John’s lightning-fast battery installation “in about 10 minutes, even in the dark.” We’re continually adjusting schedules and cross-training associates to keep wait times to a minimum, so you can get back on the road sooner.
Dedicated to Getting It Right
Accuracy matters. We strive to provide real-time stock information, but occasional mix-ups happen. When you do receive the wrong part—or face a strict no-exchange rule on opened items—our leadership team reviews each case personally. We’re revising our returns and exchange policy to prevent situations where an honest mistake leaves you stranded. After all, we believe in taking responsibility: one of our associates famously risked store policy to bring the correct oil filter to a stranded customer, exemplifying our “customer first” spirit.
Community Commitment & Professionalism
Advance Auto Parts in Dover, PA, is more than a retail outlet—it’s part of your neighborhood. Our staff members are active in local car clubs, school fundraisers, and community events. While a handful of interactions have missed the mark—some customers experienced a brusque attitude at the counter or an untimely phone disconnect—we’re using that feedback to reinforce training on courtesy and professionalism. Our goal is consistent, courteous service that reflects the same dedication you see when Tina, Jimmy, Ryan, or John steps in.
Why Choose Advance Auto Parts in Dover, PA
• Comprehensive Inventory: From everyday essentials to specialty upgrades, find all the auto parts, car batteries, car and truck accessories, and tools you need.
• Expert Assistance: Our knowledgeable team members—especially Tina, Jimmy, Ryan, and John—provide personalized guidance that saves you time and money.
• Flexible Shopping Options: Shop in-store, reserve online for quick pickup, or enjoy free home delivery.
• Community-Focused Service: We continually improve our staffing and policies based on honest customer feedback so every visit gets better.
Choose Advance Auto Parts in Dover, PA, for automotive solutions backed by dedication, expertise, and genuine care. Stop by today and discover why so many drivers trust us to keep their vehicles—and their weekends—running smoothly.
Description
Categories
About This Business
Parking
- Free parking lot
Payments
- Checks
- Debit cards
- Credit cards
Planning
- Quick visit
Recycling
- Batteries
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Service options
- Delivery
- Curbside pickup
- In-store pickup
- Onsite services
- In-store shopping
Contact Information
Claim This BusinessCustomer Reviews
4.2 out of 5 stars
Based on 259 reviews
Review data
5 star reviews
- 58%
4 star reviews
- 24%
3 star reviews
- 10%
2 star reviews
- 3%
1 star reviews
- 5%
Working Hours
- Monday:
- 7:30AM-9PM
- Tuesday:
- 7:30AM-9PM
- Wednesday:
- 7:30AM-9PM
- Thursday:
- 7:30AM-9PM
- Friday:
- 7:30AM-9PM
- Saturday:
- 7:30AM-9PM
- Sunday:
- 9AM-8PM