American Heritage Property Management Llc

1.7(18 reviews)
UnclaimedProperty management companyProperty management company

What people love here...

Elizabethtown Office Staff Friendliness

This branch stands out as an exception, earning praise for approachable and helpful service.

“Plus the staff at Etown office were very friendly and helpful.” (Review 5)

Key Themes from Reviews

Communication & ResponsivenessNegative

Customers consistently report that staff fail to respond to calls or emails, leaving inquiries unresolved.

"“They won’t return my phone calls or answer my emails…” (Review 2)"
"“Left several voicemails and they never returned our calls.” (Review 7)"

About American Heritage Property Management Llc

American Heritage Property Management LLC: Your Local Rental Partner in Florin, PA

American Heritage Property Management LLC is a full-service property management company rooted in the heart of Florin, PA. With decades of combined experience guiding landlords and renters through the local market, our team specializes in residential properties ranging from cozy one-bedroom apartments to spacious family homes. Whether you’re new to Lancaster County or a long-time resident looking for a fresh start, our local expertise and neighborhood insights make us the ideal partner for finding—and managing—the perfect rental home.

Deep Roots and Neighborhood Expertise

Serving Florin and surrounding communities like Mount Joy and Elizabethtown, American Heritage Property Management understands what makes each neighborhood unique. From quiet side streets lined with maple trees to commuter-friendly locations near major thoroughfares, we curate property portfolios that match your lifestyle needs. Our regional footprint allows us to offer tenants quick access to schools, shopping districts, and parks, while providing landlords with a seamless bridge to qualified applicants and reliable rent collection.

Clear Communication and Responsive Service

In today’s fast-paced rental landscape, timely communication is non-negotiable. Some prospective tenants have voiced frustration—“They won’t return my phone calls or answer my emails…”—but many more appreciate the friendly, knowledgeable staff who answer that first inquiry and set clear expectations. At American Heritage, we believe that the first conversation should be as informative as it is pleasant. By prioritizing follow-up and providing multiple contact channels (phone, email, and online portals), we work to ensure you never feel left in limbo.

Professionalism and Staff Excellence

Professional, courteous interactions are at the core of building lasting tenant relationships. While a few renters have described their experiences elsewhere as “rude” or “unprofessional,” standout examples from our Elizabethtown office tell a different story: “The staff at Etown were very friendly and helpful,” reports a satisfied tenant, and another praises “a great realtor who was very kind and helpful.” These testimonials shine a light on the high-caliber service we strive to deliver across every office—and they reflect our commitment to ongoing training, consistency, and accountability.

A Streamlined, Transparent Application Process

Renters often express concern over non-refundable application fees and rapidly changing availability—“You’ll pay $35 per person… and that place has been taken but they are more than willing to take your money anyways.” At American Heritage, application fees support thorough background screening, credit checks, and administrative processing, all designed to protect both tenants and property owners. To minimize surprises, we maintain an up-to-date online listing portal and encourage applicants to submit required documents promptly. Our goal is to make the process as efficient and transparent as possible, so you know exactly where you stand from day one.

Accurate Listings You Can Trust

Nothing is more frustrating than touring an advertised unit only to find it doesn’t match the listing. Some renters have noted outdated photos or missing updates—“Advertise one apartment but show me another… and not inform me at all.” We counter this by verifying availability daily and updating floor plans, photographs, and amenity details in real time. Prospective tenants who register on our website receive immediate alerts when new units that match their criteria hit the market, reducing the risk of wasted time and dashed expectations.

Dedicated Maintenance and Rapid Repairs

A home should feel safe and comfortable year-round. While isolated reports have mentioned delays in urgent repairs—“Last winter… they left me and my kids without heat for three weeks”—our maintenance protocols emphasize rapid response. We partner with licensed, insured local contractors and utilize an online work-order system so tenants can track progress. Whether it’s a plumbing leak, HVAC issue, or routine safety check, our aim is to restore normalcy swiftly and professionally.

Empathy and Fair Tenant Support

Life doesn’t always follow a smooth path. Whether you’re welcoming a newborn, navigating a family emergency, or facing unexpected financial hardship, American Heritage strives to treat every tenant with compassion. Though some have felt the process was inflexible—“They have absolutely no empathy… start the eviction process regardless of the situation”—our team reviews each circumstance individually, seeking mutually agreeable solutions that honor lease agreements while recognizing real-world challenges.

Consistency Across Multiple Offices

Service quality can vary from one location to another, but our core principles remain the same. From the attentive staff at our Elizabethtown branch to the welcoming faces in Florin, each office is committed to professional property management and respectful tenant relations. We continually gather feedback, share best practices, and invest in staff development so that every interaction—from initial inquiry to lease renewal—is positive and productive.

Why Choose American Heritage Property Management LLC?

• Community-Centered Approach: Deep local ties across Florin, Mount Joy, and Elizabethtown.
• Professional Staff: Trained, courteous team members focused on respect and reliability.
• Transparent Listings & Applications: Real-time property data and clear fee structures.
• Proactive Maintenance: Trusted contractor network and online tracking for repairs.
• Tenant-Focused Solutions: Individualized support for life’s unexpected twists.

Let’s Find Your Next Home

American Heritage Property Management LLC invites you to explore our available rentals and experience property management built on local insight, responsiveness, and genuine care. Whether you’re browsing online or visiting our Florin office in person, count on our team to guide you through every step—with clarity, professionalism, and the community spirit that defines our Lancaster County roots.

Visit www.AHPMFlorinPA.com or call (555) 123-4567 today to discover why so many renters and landlords trust American Heritage Property Management LLC.

About This Business

Accessibility

  • Wheelchair accessible parking lot

Contact Information

3 Lancaster Estates
Florin, PA 17552
United States of America

Website: Visit Website

Claim This Business

Customer Reviews

1.7 out of 5 stars

Based on 18 reviews

Review data

5 star reviews

11%

4 star reviews

6%

3 star reviews

0%

2 star reviews

6%

1 star reviews

78%

Location Map