
AutoZone Auto Parts
AutoZone Auto Parts in Coal Township, PA, offers a broad range of automotive parts and is praised for its knowledgeable and friendly staff. With standout figures like Missy and Andy, the store delivers exceptional customer service, including free check-engine diagnostics and complimentary installation services.
What people love about AutoZone Auto Parts
Exceptional Assistance from Missy
Missy is repeatedly named for her attentiveness, product knowledge, and ability to multitask under pressure.
Outstanding Service by Andy
Andy’s personalized, respectful approach clearly resonates, making customers feel confident and welcomed.
Free Check-Engine Light Diagnostics & Printout
The no-cost diagnostic scan and clear printout stand out as a value-added service that builds goodwill—even without a sale.
Complimentary Installation Services
Customers love on-the-spot help with installs—bulbs, batteries, mirrors—saving time and money while enhancing loyalty.
Key Themes from Reviews of AutoZone Auto Parts
Staff Friendliness & Helpfulness
PositiveCustomers consistently praise the staff for being welcoming, approachable, and eager to assist.
Knowledge & Expertise
PositiveShoppers appreciate that employees understand automotive parts and diagnostics and can clearly explain solutions.
Manager Behavior & Professionalism
MixedWhile some managers (notably Missy) receive high praise, others are called out for rudeness and unprofessional conduct, leading to inconsistent experiences.
Product Availability & Inventory Reliability
MixedCustomers often find in-stock parts quickly, but occasional stock-holding mistakes and wrong orders cause frustration and extra trips.
Gender Bias & Professionalism
NegativeFemale customers report instances of condescension and being underestimated, indicating a need for more consistent respectful treatment.
Pricing & Value
MixedMany view the store as competitively priced for everyday parts, but extra fees (delivery, warranties) and occasional overcharges undermine trust.
Convenience & Additional Services
PositiveFree or quick add-on services—like installing bulbs, changing batteries, or running diagnostics—are standout conveniences customers value.
About AutoZone Auto Parts
About AutoZone Auto Parts
Nestled in the heart of Coal Township, PA, AutoZone Auto Parts is your neighborhood destination for everything automotive. Whether you’re searching for auto parts, shopping for car accessories, hunting down a reliable car battery, or in need of quality tool rental services, our conveniently located store is set up to meet your needs with precision and care. From seasoned mechanics to first-time DIYers, everyone can count on AutoZone Auto Parts to deliver the right product at the right price—backed by knowledgeable guidance and a genuine commitment to customer satisfaction.
Expert Guidance & Friendly Service
At AutoZone Auto Parts, it’s more than just parts on shelves; it’s the people who make the difference.
• Friendliness You Can Feel: Customers repeatedly highlight our staff’s warm welcome and approachable attitude. Whether you’re comparing brake pads or debating the best engine oil, our team ensures you never feel overwhelmed. “Great service—very friendly workers made finding what I needed a breeze,” says one satisfied shopper.
• Deep Automotive Expertise: Our associates aren’t just retail clerks; they’re trained experts. You’ll leave understanding more than you thought possible—whether it’s the nuances of a check-engine code or the pros and cons of different spark plugs. One customer noted, “The guy explained what the error meant and gave us a printout to take to our mechanic,” reflecting the clarity and depth of our diagnostic support.
Comprehensive Inventory & Transparent Pricing
Staying stocked and fairly priced is at the core of our operation.
• Wide Selection: From engine components and filters to performance upgrades and dash accessories, our shelves carry all the leading brands you trust. Most customers find exactly what they need on the first visit. “Always have what I need. Good prices, too,” confirms a frequent shopper.
• Pricing You Can Rely On: We strive for competitive everyday prices and clear fee structures. Special charges—such as same-day delivery or extended warranties—are explained up front, so you’re never surprised at checkout. On the rare occasion that inventory errors occur, our team acts swiftly to offer alternatives or expedited orders, minimizing extra trips and delays.
Value-Added Services & Tool Rental
What sets AutoZone Auto Parts apart are the little things that save you big headaches:
• Free Check-Engine Diagnostics: Swing by for a no-cost scan and receive a detailed printout of any fault codes. This complimentary service gives you the information you need—whether you purchase parts from us or simply share the data with your trusted mechanic.
• On-The-Spot Installations: From headlight bulbs and windshield wiper blades to key-fob batteries and mirror replacements, our staff will install your parts at no extra charge. “They even changed the battery for my keyless starter,” one customer reports, praising the convenience and time saved.
• Tool Rental Service: Need a specialty tool for a one-off job? Rent it from us instead of buying. Our rental fleet covers everything from torque wrenches to pullers, giving you professional-grade equipment at a fraction of the cost.
Spotlight on Our Team Leaders
Behind every great store are standout professionals:
• Missy, Store Manager: Renowned for her exceptional multitasking and unwavering attention to detail, Missy “went above and beyond to help me get what I needed… handled it all AMAZINGLY!” Her leadership ensures each team member delivers consistent, expert service.
• Andy, Customer Service Champion: With a respectful, personalized approach, Andy makes every visit a 10/10 experience. “Service by Andy was 10/10—he is very respectful, polite, and knows what he’s talking about,” beams one happy customer.
Our Commitment to Professionalism & Respect
At AutoZone Auto Parts, we believe everyone deserves courteous, knowledgeable assistance. We’re dedicated to:
• Consistent, Professional Conduct: We continually train our managers and staff to uphold the highest standards of respect and courtesy, ensuring every customer leaves feeling valued.
• Inclusive Environment: We stand firmly against any form of bias. If ever you feel undermined or dismissed, please let us know—your feedback drives our continuous improvement.
• Responsive Problem-Solving: When challenges arise—be it a misallocated part or a pricing concern—our team takes ownership, offering prompt solutions and transparent communication.
Visit Us Today
AutoZone Auto Parts in Coal Township, PA, isn’t just another auto parts store. We’re a community hub where expert advice, a welcoming atmosphere, and a full range of products come together to make your automotive projects smoother and more enjoyable. Next time you need a new battery, specialized tool, or simply a friendly ear for troubleshooting, come see why our customers return again and again. Your vehicle—and your peace of mind—will thank you.
Unique Details About AutoZone Auto Parts
Payments
- Debit cards
- Credit cards
- NFC mobile payments
Planning
- Quick visit
Recycling
- Batteries
Accessibility
- Wheelchair accessible parking lot
Service options
- Delivery
- Curbside pickup
- In-store pickup
- In-store shopping
- Same-day delivery
Alternative Local Businesses in Coal Township, PA
Contact Information for AutoZone Auto Parts
Coal Township, PA 17866
United States of America
County: Northumberland County
Phone: +1 570-644-7595
Website: Visit Website
Customer Reviews
4.2 out of 5 stars
Based on 315 reviews
Review data
5 star reviews
- 59%
4 star reviews
- 20%
3 star reviews
- 12%
2 star reviews
- 4%
1 star reviews
- 5%
Working Hours / Hours of Operation
- Monday:
- 7:30AM-9PM
- Tuesday:
- 7:30AM-9PM
- Wednesday:
- 7:30AM-9PM
- Thursday:
- 7:30AM-9PM
- Friday:
- 7:30AM-9PM
- Saturday:
- 7:30AM-9PM
- Sunday:
- 8AM-8PM
