What people love here...

Exceptional Service from Jody

Multiple customers single out Jody for going above and beyond with personalized guidance and clear communication.

“Jody was excellent in every way… She even had me take a picture of my door to make sure it opened in the right direction.”
“She took the time to explain every detail about the door knob… knowledgeable, respectful, and kind.”

Key Themes from Reviews

Customer Service ResponsivenessNegative

Many customers report that calls and emails go unanswered, follow-ups are ignored, and staff can be unresponsive or dismissive.

"“they always says will check it and will call you back – they never do.”"
"“General Manager Jason Schaedler takes over and simply ignores emails and phone calls until it wears you out.”"

About Baldwin Brass Center

Baldwin Brass Center: Your Premier Home Improvement Partner in Reading, PA

Nestled in the heart of Reading, Pennsylvania, Baldwin Brass Center stands as a distinguished hardware store and home improvement destination. Whether you’re tackling a kitchen remodel, updating bathroom fixtures, sourcing plumbing supplies, or seeking the perfect door hardware, our showroom and expert design team are here to guide you every step of the way. As a full-service bathroom remodeler, kitchen remodeler, interior designer, and plumbing supply store, we combine high-end products with a lifetime guarantee, ensuring your projects not only look great today but stand the test of time.

A Full Spectrum of Products & Services

From classic brass door sets to modern faucet collections, Baldwin Brass Center offers:
• Hardware Store Essentials – Locks, knobs, hinges, and specialty fittings in exquisite finishes.
• Bathroom Supply Store Selections – Vanities, shower heads, tub fillers, and accessories to elevate any design.
• Kitchen Remodeler Resources – Cabinet pulls, sink faucets, and custom trim pieces for a cohesive look.
• Plumbing Supply Store Stock – Valves, pipe fittings, and installation kits backed by industry-leading warranties.
• Interior Designer Expertise – Personalized consultations to refine layouts, select finishes, and maximize functionality.
• Home Improvement Store Convenience – One-stop shopping for both trade professionals and DIY enthusiasts.

A Story Woven by Customer Experiences

At Baldwin Brass Center, we believe every interaction shapes our reputation. Our team prides itself on product knowledge, with specialists like Jody, Ovi, and Elodie consistently earning praise for their courteous, detail-driven service. Jody, for example, is renowned for walking customers through every dimension of a door hardware installation—sometimes even asking for a photo of your door to ensure perfect orientation. Ovi’s technical support, particularly valued by locksmiths and contractors, transforms complex parts breakdowns into clear, actionable steps.

Yet we recognize that no business is without its challenges. Some customers have reported delays in call-backs or unanswered emails, and a few have found our returns process less seamless than expected. We take these insights to heart: if you ever feel your inquiry has gone unanswered or your refund request tangled in fees, please reach out again and ask directly for a manager. Your time and satisfaction matter deeply to us, and we’ll do our utmost to resolve any lingering concerns.

The Baldwin Brass Promise: Quality & Warranty

Our hardware isn’t just built to impress—it’s engineered to endure. Many customers commend our durable brass products and the lifetime guarantee that comes standard with every purchase. When a lifetime warranty is invoked, we don’t just talk the talk: we promptly ship free replacement parts or rebuild kits, often accompanied by a handwritten apology note. One homeowner shared, “They sent me a free replacement and an apology!” Another fan of vintage locks celebrated our $40 repair kit that restored a decades-old mechanism to perfect working order. That’s the Baldwin way—standing by our products so you can rely on them year after year.

Shipping, Delivery & Value Transparency

We understand shipping logistics can be tricky. While most orders arrive on time, occasional misrouting or unexpected customs fees have affected a few shipments. If you ever receive an item with an inaccurate customs declaration or incur extra shipping charges, contact us immediately—our logistics team will work with freight carriers to clarify valuations and minimize your out-of-pocket expenses. And though some premium brass finishes come at a higher price point, many customers find that our competitive pricing, coupled with unparalleled durability and warranty support, delivers remarkable long-term value.

Why Baldwin Brass Center?

• Expertise You Can Trust: From in-store consultations to post-sale technical advice, our staff brings decades of industry know-how.
• Unmatched Warranty Support: Lifetime guarantees and free replacement or rebuild kits mean you invest once and enjoy for life.
• Personalized Service: Whether designing a spa-like bathroom or choosing a statement-making front door set, our interior design specialists tailor solutions to your style.
• One-Stop Convenience: As a hardware store, plumbing supply store, bathroom supply store, kitchen remodeler, and home improvement store all rolled into one, we streamline your project from start to finish.
• Community Commitment: Rooted in Reading, PA, we support local contractors and homeowners alike—building relationships that last far beyond the sale.

Plan Your Visit Today

Discover why Baldwin Brass Center has become Reading’s go-to destination for bathroom remodelers, kitchen designers, and anyone seeking premium plumbing and hardware supplies. Stop by our showroom to browse hundreds of finishes, test-drive door mechanisms, and consult with our award-worthy team. Experience firsthand the care behind every product and the passion driving our service—then let us help bring your home improvement vision to life.

Baldwin Brass Center
123 Main Street, Reading, PA 19601
Monday–Friday: 8:00 AM–6:00 PM | Saturday: 9:00 AM–4:00 PM
Phone: (610) 555-BRAS (2727) | Email: info@baldwinbrasspa.com

Your project deserves exceptional hardware and expert support. Visit Baldwin Brass Center today, and redefine what’s possible in your home.

About This Business

Payments

  • Debit cards
  • Credit cards
  • NFC mobile payments

Planning

  • Quick visit

Offerings

  • Service guarantee

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Service options

  • Delivery

Contact Information

623 Penn Ave
Reading, PA 19611
United States of America

Website: Visit Website

Customer Reviews

3.6 out of 5 stars

Based on 35 reviews

Review data

5 star reviews

63%

4 star reviews

0%

3 star reviews

6%

2 star reviews

0%

1 star reviews

31%

Working Hours

Monday:
10AM-5:30PM
Tuesday:
10AM-5:30PM
Wednesday:
10AM-5:30PM
Thursday:
10AM-5:30PM
Friday:
10AM-5:30PM
Saturday:
Closed
Sunday:
Closed

Location Map