
Brian English: Allstate Insurance
Brian English: Allstate Insurance in Reading, PA, offers comprehensive insurance solutions with a focus on swift claims handling and 24/7 client support. Customers appreciate the agency’s expertise and personalized service, building long-lasting, trusted relationships.
What people love about Brian English: Allstate Insurance
Exceptional Claims Processing by Kristina Medley
Kristina’s swift one-call resolution and direct payment showcase an especially smooth, customer-focused claims experience.
Personalized Savings & Coverage Review with Sharon
Sharon’s detailed attention results in both improved coverage and tangible monthly savings, which customers value highly.
24/7 Multichannel Support from Brian English
Brian’s constant availability via phone, email, or text ensures customers always feel supported, regardless of timing.
Trusted Long-Term Relationships
The consistent, multi-generational loyalty reflects the agency’s ability to build and maintain strong, trustworthy client relationships.
Key Themes from Reviews of Brian English: Allstate Insurance
Responsiveness & Availability
PositiveCustomers rave about the agency’s quick and around-the-clock responsiveness through various communication channels.
Professionalism & Friendliness
PositiveClients appreciate the courteous, patient, and professional demeanor exhibited by the staff.
Claims Handling Efficiency
PositiveThe agency’s claims process is fast, fair, and allows customers to resolve issues swiftly.
Ease of Process & Efficiency
PositiveCustomers find switching and managing policies with the agency straightforward and hassle-free.
Expertise & Knowledge
PositiveThe team’s deep expertise instills confidence that customers’ varied insurance needs are well understood and met.
Pricing & Value
MixedWhile many customers appreciate cost savings after reviews, at least one customer felt the pricing was excessive and unclear.
Communication Transparency
MixedMost clients praise proactive follow-up, though a few report occasional gaps in upfront communication about claims.
About Brian English: Allstate Insurance
Overview
Brian English: Allstate Insurance is a full-service insurance agency based in Reading, PA. As a community-focused Insurance company, we pride ourselves on offering tailored solutions for Auto insurance, Home insurance, Life insurance, Motorcycle insurance, and Renter’s insurance. Whether you’re a first-time homeowner protecting your greatest asset or a seasoned driver seeking peace of mind on the open road, our team brings decades of expertise to guide you through every decision.
Comprehensive Coverage for Every Need
At Brian English: Allstate Insurance, “one size fits all” doesn’t apply. We understand that each customer’s profile is unique—so your policy should be, too. Our offerings include:
- Auto insurance agency services that help you find the optimal mix of liability, collision, and comprehensive coverage.
- Home insurance agency expertise to safeguard your property, personal belongings, and liability exposures.
- Life insurance agency consultations that ensure your loved ones are cared for, now and in the future.
- Motorcycle insurance agency packages tailored to riders’ individual needs and budgets.
- Renter’s insurance agency options that protect your possessions—without breaking the bank.
By combining robust protection with flexible pricing, we make sure you have the security you need and the clarity you deserve.
Personalized Service You Can Count On
One of the hallmarks of Brian English: Allstate Insurance is our unwavering commitment to responsiveness and availability. Customers consistently praise Brian’s 24/7 multichannel support—whether you call, text, or email, you’ll receive a prompt, personal reply. “Brian English is an Ace. He is responsive by all modes of communication at all times of the day,” raves a long-time client. This round-the-clock approach means you never have to wonder if your questions will go unanswered or your concerns will be put on hold.
But it’s not just about speedy replies; it’s about genuine professionalism and friendliness. From your first inquiry to policy renewals, our Senior Customer Service Associate, Kristina Medley, and our specialist Sharon, demonstrate patience, courtesy, and a genuine desire to help. One customer shared, “I am so impressed with the service that we received by our Senior CSA, Kristina Medley,” while another noted, “Sharon patiently, promptly, and professionally took the time to answer all of my many questions.” When you work with us, you gain a team that listens—truly listens—and then crafts solutions that meet your unique goals.
Fast, Fair, and Hassle-Free Claims
We know that when you file a claim, you’re often dealing with stress and uncertainty. That’s why our claims-handling efficiency is such a cornerstone of our reputation. Customers repeatedly highlight how easy and swift the process can be: “Kristina settled our claim with one phone call. She transferred money directly into my checking account which allowed me to move quickly.” Another remarked, “We’ve had to make a few claims and have always been treated very fairly.” By empowering our staff with the right tools and training, we ensure that your claim resolution is prompt, transparent, and, most importantly, supportive during challenging times.
Transparent Pricing and Exceptional Value
Navigating insurance costs can feel like deciphering a maze. At Brian English: Allstate Insurance, we believe in clear communication and honest pricing. Many clients report significant savings after a comprehensive policy review, with one stating, “My coverage increased and she saved me a good amount of money per month in the process.” We partner with you to identify bundled discounts, usage-based options, and other cost-saving measures. While some customers have expressed concerns about pricing surprises, our goal is to minimize those moments. We proactively review your coverage, clarify any changes, and ensure you understand both the benefits and the costs—so there are no unwelcome surprises on your next statement.
Deep Expertise That Puts You at Ease
Insurance can be complex, but you don’t have to navigate it alone. Our team’s collective expertise spans multiple asset classes and risk profiles. Whether you have questions about roadside assistance endorsements, umbrella liability limits, or policy endorsements for collectible motorcycles, we have the answers. “He is highly experienced and patient with my many types of questions,” notes a satisfied policyholder. We stay on top of industry changes and new products, so you can be confident your coverage remains current and comprehensive.
Moreover, our commitment to long-term relationships means that multiple generations of families in Reading, PA, trust Brian English: Allstate Insurance. “Brian has taken care of my family and me for years now,” one loyal client reflects. That enduring trust is the clearest indicator of our dedication, reliability, and integrity.
Get Started Today
Whether you’re shopping for auto, home, life, motorcycle, or renter’s insurance, let Brian English: Allstate Insurance be your guide in Reading, PA. Experience the difference of working with a responsive, professional, and knowledgeable team—backed by Allstate’s nationwide strength. Contact us now for a no-obligation coverage review and discover how we can deliver the protection, value, and peace of mind you deserve.
Unique Details About Brian English: Allstate Insurance
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Service options
- Onsite services
- Online appointments
Alternative Local Businesses in Reading, PA
Contact Information for Brian English: Allstate Insurance
Reading, PA 19609
United States of America
County: Berks County
Phone: +1 610-927-2400
Website: Visit Website
Customer Reviews
4.8 out of 5 stars
Based on 24 reviews
Review data
5 star reviews
- 92%
4 star reviews
- 0%
3 star reviews
- 4%
2 star reviews
- 0%
1 star reviews
- 4%
Working Hours / Hours of Operation
- Monday:
- 9AM-6PM
- Tuesday:
- 9AM-6PM
- Wednesday:
- 9AM-6PM
- Thursday:
- 9AM-6PM
- Friday:
- 9AM-6PM
- Saturday:
- Closed
- Sunday:
- Closed





