What people love here...

Exceptional Claims Processing by Kristina Medley

Kristina’s swift one-call resolution and direct payment showcase an especially smooth, customer-focused claims experience.

Kristina settled our claim with one phone call.
She transferred money directly into my checking account which allowed me to move quickly.

Key Themes from Reviews

Responsiveness & AvailabilityPositive

Customers rave about the agency’s quick and around-the-clock responsiveness through various communication channels.

"Brian English is an Ace. He is responsive by all modes of communication at all times of the day."
"They always return calls or emails no matter the time of day!"

About Brian English: Allstate Insurance

Overview

Brian English: Allstate Insurance is a full-service insurance agency based in Reading, PA. As a community-focused Insurance company, we pride ourselves on offering tailored solutions for Auto insurance, Home insurance, Life insurance, Motorcycle insurance, and Renter’s insurance. Whether you’re a first-time homeowner protecting your greatest asset or a seasoned driver seeking peace of mind on the open road, our team brings decades of expertise to guide you through every decision.

Comprehensive Coverage for Every Need

At Brian English: Allstate Insurance, “one size fits all” doesn’t apply. We understand that each customer’s profile is unique—so your policy should be, too. Our offerings include:

  • Auto insurance agency services that help you find the optimal mix of liability, collision, and comprehensive coverage.
  • Home insurance agency expertise to safeguard your property, personal belongings, and liability exposures.
  • Life insurance agency consultations that ensure your loved ones are cared for, now and in the future.
  • Motorcycle insurance agency packages tailored to riders’ individual needs and budgets.
  • Renter’s insurance agency options that protect your possessions—without breaking the bank.

By combining robust protection with flexible pricing, we make sure you have the security you need and the clarity you deserve.

Personalized Service You Can Count On

One of the hallmarks of Brian English: Allstate Insurance is our unwavering commitment to responsiveness and availability. Customers consistently praise Brian’s 24/7 multichannel support—whether you call, text, or email, you’ll receive a prompt, personal reply. “Brian English is an Ace. He is responsive by all modes of communication at all times of the day,” raves a long-time client. This round-the-clock approach means you never have to wonder if your questions will go unanswered or your concerns will be put on hold.

But it’s not just about speedy replies; it’s about genuine professionalism and friendliness. From your first inquiry to policy renewals, our Senior Customer Service Associate, Kristina Medley, and our specialist Sharon, demonstrate patience, courtesy, and a genuine desire to help. One customer shared, “I am so impressed with the service that we received by our Senior CSA, Kristina Medley,” while another noted, “Sharon patiently, promptly, and professionally took the time to answer all of my many questions.” When you work with us, you gain a team that listens—truly listens—and then crafts solutions that meet your unique goals.

Fast, Fair, and Hassle-Free Claims

We know that when you file a claim, you’re often dealing with stress and uncertainty. That’s why our claims-handling efficiency is such a cornerstone of our reputation. Customers repeatedly highlight how easy and swift the process can be: “Kristina settled our claim with one phone call. She transferred money directly into my checking account which allowed me to move quickly.” Another remarked, “We’ve had to make a few claims and have always been treated very fairly.” By empowering our staff with the right tools and training, we ensure that your claim resolution is prompt, transparent, and, most importantly, supportive during challenging times.

Transparent Pricing and Exceptional Value

Navigating insurance costs can feel like deciphering a maze. At Brian English: Allstate Insurance, we believe in clear communication and honest pricing. Many clients report significant savings after a comprehensive policy review, with one stating, “My coverage increased and she saved me a good amount of money per month in the process.” We partner with you to identify bundled discounts, usage-based options, and other cost-saving measures. While some customers have expressed concerns about pricing surprises, our goal is to minimize those moments. We proactively review your coverage, clarify any changes, and ensure you understand both the benefits and the costs—so there are no unwelcome surprises on your next statement.

Deep Expertise That Puts You at Ease

Insurance can be complex, but you don’t have to navigate it alone. Our team’s collective expertise spans multiple asset classes and risk profiles. Whether you have questions about roadside assistance endorsements, umbrella liability limits, or policy endorsements for collectible motorcycles, we have the answers. “He is highly experienced and patient with my many types of questions,” notes a satisfied policyholder. We stay on top of industry changes and new products, so you can be confident your coverage remains current and comprehensive.

Moreover, our commitment to long-term relationships means that multiple generations of families in Reading, PA, trust Brian English: Allstate Insurance. “Brian has taken care of my family and me for years now,” one loyal client reflects. That enduring trust is the clearest indicator of our dedication, reliability, and integrity.

Get Started Today

Whether you’re shopping for auto, home, life, motorcycle, or renter’s insurance, let Brian English: Allstate Insurance be your guide in Reading, PA. Experience the difference of working with a responsive, professional, and knowledgeable team—backed by Allstate’s nationwide strength. Contact us now for a no-obligation coverage review and discover how we can deliver the protection, value, and peace of mind you deserve.

About This Business

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Service options

  • Onsite services
  • Online appointments

Contact Information

2211 Quarry Dr Ste E53
Reading, PA 19609
United States of America

Website: Visit Website

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Customer Reviews

4.8 out of 5 stars

Based on 24 reviews

Review data

5 star reviews

92%

4 star reviews

0%

3 star reviews

4%

2 star reviews

0%

1 star reviews

4%

Working Hours

Monday:
9AM-6PM
Tuesday:
9AM-6PM
Wednesday:
9AM-6PM
Thursday:
9AM-6PM
Friday:
9AM-6PM
Saturday:
Closed
Sunday:
Closed

Location Map