
CACL Federal Credit Union - Main Branch
CACL Federal Credit Union in Pottsville provides comprehensive financial services with commendations for swift loan approvals and expert guidance through their HY-WOW 2nd Chance program. Renowned staff like Kelly Stidham and Ryan Walsh exemplify attentive service and banking ease.
What people love about CACL Federal Credit Union - Main Branch
Exceptional Service from Kelly Stidham
Multiple reviewers name Kelly for her attentiveness, clear communication, and stress-free loan guidance.
Quick & Seamless Loan Closures by Ryan and Team
Customers repeatedly mention Ryan’s team for rapid approvals, minimal in-branch visits, and competitive rates.
HY-WOW 2nd Chance Program
The specialized program for customers with poor credit stands out as a valued, reputation-building service.
Teller Brandi’s Outstanding Service
Brandi is singled out by name for her exceptional friendliness and for creating a positive in-branch experience.
Key Themes from Reviews of CACL Federal Credit Union - Main Branch
Staff Friendliness & Helpfulness
MixedCustomers frequently praise specific employees for warm, helpful service, though others report rude or disengaged tellers.
Loan Process & Efficiency
PositiveBorrowers consistently highlight fast approvals, clear communication, and minimal hassle in loan applications and closings.
Digital Banking & Usability
NegativeUsers are frustrated by frequent outages, cumbersome login processes, and an overall outdated online/mobile platform.
Card Processing & Security Controls
NegativePatrons face routine declines, burdensome security checks, and unreliable chip cards that disrupt everyday spending.
Customer Service Responsiveness
NegativeMany customers struggle to reach staff by phone or to get timely callbacks, leading to unresolved issues and frustration.
In-Branch Wait Times & Efficiency
NegativeExcessive teller lag and inefficient back-and-forth tasks create long lines and poor branch experiences.
Fees & Pricing/Value
NegativeClients object to high fees (ATM, overdraft, transaction) and perceive poor rates on savings compared to larger banks.
About CACL Federal Credit Union - Main Branch
CACL Federal Credit Union – Main Branch: Your Community-Focused Financial Partner in Pottsville, PA
Located in the heart of Pottsville, PA, CACL Federal Credit Union – Main Branch is more than just a financial institution. As a member-owned federal credit union with deep local roots, we offer a full spectrum of financial services—business banking, car finance and loans, mortgage lending, financial planning, and more—tailored to help individuals and businesses thrive.
Personalized, People-First Service
At CACL, we believe that exceptional service starts with genuine relationships. Our members frequently praise team members like Kelly Stidham for her warm, attentive approach to every loan application. Whether you’re refinancing your home or securing an auto loan, Kelly’s clear communication and stress-free guidance turn what can be an anxious process into a straightforward experience. Teller Brandi and staff member Abby also consistently draw kudos for their upbeat attitudes and willingness to go the extra mile—whether that means walking you through a tricky transaction or simply greeting you with a smile.
We recognize that every interaction shapes your perception of our credit union. While some visitors note occasional lapses in teller engagement, our standout ambassadors—Kelly, Brandi, Abby, and others—are here to deliver the friendly, respectful service you deserve.
Fast, Transparent Loan Solutions
When it comes to lending, speed and clarity matter. From the moment you apply from the comfort of home to the day you close, CACL’s loan department combines competitive rates with efficient processes. Many members marvel at how quickly applications move forward—one recent refinance closed in just 22 days! Under the leadership of Ryan Walsh and his team, approvals are swift, documentation is clear, and in-branch visits are minimal. It’s this streamlined approach that makes CACL a top choice for auto, mortgage, and personal loans alike.
Innovative Programs for Every Credit Profile
CACL Federal Credit Union is committed to financial inclusion. Our signature HY-WOW 2nd Chance Program helps members rebuild credit and regain financial footing after past setbacks. If you’ve struggled with poor credit, our tailored solutions, one-on-one coaching, and flexible terms provide a clear path toward long-term stability.
Comprehensive Business Banking Services
Local business owners turn to CACL for practical, relationship-driven banking. From checking and savings accounts designed for small businesses to merchant services and commercial lines of credit, our financial consultants work side by side with you. Whether you’re launching a startup or expanding operations, our business banking services bring the personalized attention that big banks often miss.
Mortgage Lending & Homeownership Guidance
Buying a home is one of life’s biggest milestones—and CACL is here to guide you every step of the way. As a trusted mortgage lender, we offer conventional, FHA, VA, and USDA loan options. Our financial planners provide clear cost breakdowns, help you lock in competitive interest rates, and keep you informed, so you can focus on the excitement of homeownership rather than hidden fees or confusing paperwork.
Digital Banking & Security
We understand the importance of 24/7 access to your finances. Our online and mobile banking platforms let you check balances, pay bills, transfer funds, and deposit checks from anywhere. While some members have found the current interface challenging—and have experienced intermittent outages or security verifications—we’re listening closely to your feedback. Our technical team is continuously optimizing systems to deliver a more intuitive, reliable digital experience. Robust fraud-monitoring tools and card security controls help keep your accounts safe, and our support staff is ready to assist if you ever encounter a declined transaction or chip-card issue.
Financial Planning, Audit & Advisory Services
Beyond banking and loans, CACL offers a suite of advisory services. Our certified financial planners and auditors help you map out retirement goals, craft tax-efficient strategies, and ensure your business complies with evolving regulations. Whether you need a one-time financial audit or ongoing consulting, our experts bring local insight with national standards of excellence.
A Partnership Built on Trust and Community
With roots firmly planted in Pottsville, CACL Federal Credit Union takes pride in reinvesting in our community. We sponsor local events, support charitable causes, and champion financial literacy programs in schools. Our members aren’t just account numbers—they’re neighbors, friends, and fellow stakeholders. It’s this sense of belonging that drives us to improve every facet of our service.
Transparent Fees & Value
We strive to offer clear, competitive pricing for all our products. While some clients note fees—ATM surcharges, overdraft, or transaction costs—keep policy details front and center, our goal is to deliver value through personalized advice, responsive support, and community-driven benefits that large banks can’t match.
Join CACL Federal Credit Union Today
Discover why so many Pottsville residents and businesses choose CACL Federal Credit Union – Main Branch for all their financial needs. Whether you’re seeking a hassle-free auto loan, expert mortgage advice, or a second chance at building credit, our dedicated team is ready to welcome you. Stop by our Main Branch, call to schedule an appointment, or explore membership online—become part of a credit union that puts people before profits and community before corporate interests.
Unique Details About CACL Federal Credit Union - Main Branch
Parking
- On-site parking
- Free parking lot
Offerings
- Cash advance
Accessibility
- Wheelchair accessible seating
- Wheelchair accessible entrance
- Wheelchair accessible restroom
- Wheelchair accessible parking lot
Service options
- Drive-through
Alternative Local Businesses in Pottsville, PA
Contact Information for CACL Federal Credit Union - Main Branch
Pottsville, PA 17901
United States of America
County: Schuylkill County
Phone: +1 570-628-2400
Website: Visit Website
Customer Reviews
3.8 out of 5 stars
Based on 108 reviews
Review data
5 star reviews
- 59%
4 star reviews
- 7%
3 star reviews
- 7%
2 star reviews
- 6%
1 star reviews
- 20%
Working Hours / Hours of Operation
- Monday:
- 7:30AM-5PM
- Tuesday:
- 7:30AM-5PM
- Wednesday:
- 7:30AM-5PM
- Thursday:
- 7:30AM-6PM
- Friday:
- 7:30AM-6PM
- Saturday:
- 8AM-12PM
- Sunday:
- Closed
