What people love here...

Exceptional Service from Kelly Stidham

Multiple reviewers name Kelly for her attentiveness, clear communication, and stress-free loan guidance.

Kelly Stidham was wonderful in assisting with my recent loan… made the process easy and with minimal stress.
I recommend Kelly Stidham. She made the entire process a breeze.

Key Themes from Reviews

Staff Friendliness & HelpfulnessMixed

Customers frequently praise specific employees for warm, helpful service, though others report rude or disengaged tellers.

"Kelly Stidham was wonderful in assisting with my recent loan. … the individuals they employ are very personable and helpful."
"every time I go in, the tellers always have a snarky attitude… aside from Abby, everyone is typically miserable."

About CACL Federal Credit Union - Main Branch

CACL Federal Credit Union – Main Branch: Your Community-Focused Financial Partner in Pottsville, PA

Located in the heart of Pottsville, PA, CACL Federal Credit Union – Main Branch is more than just a financial institution. As a member-owned federal credit union with deep local roots, we offer a full spectrum of financial services—business banking, car finance and loans, mortgage lending, financial planning, and more—tailored to help individuals and businesses thrive.

Personalized, People-First Service

At CACL, we believe that exceptional service starts with genuine relationships. Our members frequently praise team members like Kelly Stidham for her warm, attentive approach to every loan application. Whether you’re refinancing your home or securing an auto loan, Kelly’s clear communication and stress-free guidance turn what can be an anxious process into a straightforward experience. Teller Brandi and staff member Abby also consistently draw kudos for their upbeat attitudes and willingness to go the extra mile—whether that means walking you through a tricky transaction or simply greeting you with a smile.

We recognize that every interaction shapes your perception of our credit union. While some visitors note occasional lapses in teller engagement, our standout ambassadors—Kelly, Brandi, Abby, and others—are here to deliver the friendly, respectful service you deserve.

Fast, Transparent Loan Solutions

When it comes to lending, speed and clarity matter. From the moment you apply from the comfort of home to the day you close, CACL’s loan department combines competitive rates with efficient processes. Many members marvel at how quickly applications move forward—one recent refinance closed in just 22 days! Under the leadership of Ryan Walsh and his team, approvals are swift, documentation is clear, and in-branch visits are minimal. It’s this streamlined approach that makes CACL a top choice for auto, mortgage, and personal loans alike.

Innovative Programs for Every Credit Profile

CACL Federal Credit Union is committed to financial inclusion. Our signature HY-WOW 2nd Chance Program helps members rebuild credit and regain financial footing after past setbacks. If you’ve struggled with poor credit, our tailored solutions, one-on-one coaching, and flexible terms provide a clear path toward long-term stability.

Comprehensive Business Banking Services

Local business owners turn to CACL for practical, relationship-driven banking. From checking and savings accounts designed for small businesses to merchant services and commercial lines of credit, our financial consultants work side by side with you. Whether you’re launching a startup or expanding operations, our business banking services bring the personalized attention that big banks often miss.

Mortgage Lending & Homeownership Guidance

Buying a home is one of life’s biggest milestones—and CACL is here to guide you every step of the way. As a trusted mortgage lender, we offer conventional, FHA, VA, and USDA loan options. Our financial planners provide clear cost breakdowns, help you lock in competitive interest rates, and keep you informed, so you can focus on the excitement of homeownership rather than hidden fees or confusing paperwork.

Digital Banking & Security

We understand the importance of 24/7 access to your finances. Our online and mobile banking platforms let you check balances, pay bills, transfer funds, and deposit checks from anywhere. While some members have found the current interface challenging—and have experienced intermittent outages or security verifications—we’re listening closely to your feedback. Our technical team is continuously optimizing systems to deliver a more intuitive, reliable digital experience. Robust fraud-monitoring tools and card security controls help keep your accounts safe, and our support staff is ready to assist if you ever encounter a declined transaction or chip-card issue.

Financial Planning, Audit & Advisory Services

Beyond banking and loans, CACL offers a suite of advisory services. Our certified financial planners and auditors help you map out retirement goals, craft tax-efficient strategies, and ensure your business complies with evolving regulations. Whether you need a one-time financial audit or ongoing consulting, our experts bring local insight with national standards of excellence.

A Partnership Built on Trust and Community

With roots firmly planted in Pottsville, CACL Federal Credit Union takes pride in reinvesting in our community. We sponsor local events, support charitable causes, and champion financial literacy programs in schools. Our members aren’t just account numbers—they’re neighbors, friends, and fellow stakeholders. It’s this sense of belonging that drives us to improve every facet of our service.

Transparent Fees & Value

We strive to offer clear, competitive pricing for all our products. While some clients note fees—ATM surcharges, overdraft, or transaction costs—keep policy details front and center, our goal is to deliver value through personalized advice, responsive support, and community-driven benefits that large banks can’t match.

Join CACL Federal Credit Union Today

Discover why so many Pottsville residents and businesses choose CACL Federal Credit Union – Main Branch for all their financial needs. Whether you’re seeking a hassle-free auto loan, expert mortgage advice, or a second chance at building credit, our dedicated team is ready to welcome you. Stop by our Main Branch, call to schedule an appointment, or explore membership online—become part of a credit union that puts people before profits and community before corporate interests.

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About This Business

Parking

  • On-site parking
  • Free parking lot

Offerings

  • Cash advance

Accessibility

  • Wheelchair accessible seating
  • Wheelchair accessible entrance
  • Wheelchair accessible restroom
  • Wheelchair accessible parking lot

Service options

  • Drive-through

Contact Information

1800 W Market St
Pottsville, PA 17901
United States of America

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Customer Reviews

3.8 out of 5 stars

Based on 108 reviews

Review data

5 star reviews

59%

4 star reviews

7%

3 star reviews

7%

2 star reviews

6%

1 star reviews

20%

Working Hours

Monday:
7:30AM-5PM
Tuesday:
7:30AM-5PM
Wednesday:
7:30AM-5PM
Thursday:
7:30AM-6PM
Friday:
7:30AM-6PM
Saturday:
8AM-12PM
Sunday:
Closed

Location Map