
CVS
CVS in Reading is a convenience store offering a clean, organized shopping experience with convenient self-checkout machines and a helpful pharmacy team.
What people love about CVS
Convenient Self-Checkout Machines
Automated checkout is mentioned as a smooth, time-saving alternative that customers enjoy.
Personalized Assistance from Sarah in Pharmacy
Sarah is singled out by name for her patient, empathetic guidance in a stressful health situation.
Helpful Pharmacist
Even amid widespread complaints, the pharmacist’s supportive approach remains a consistent bright spot for customers.
Quiet, Uncrowded Store Atmosphere
The low foot traffic provides a more comfortable shopping environment that customers value.
Key Themes from Reviews of CVS
Short Staffing
NegativeCustomers frequently note that chronic understaffing creates service bottlenecks and frustrates both in-store and drive-thru pharmacy interactions.
Long Wait Times & Service Delays
NegativePatrons consistently experience excessive delays in prescription filling and pick-up, often well beyond estimated wait times.
Poor Phone & Communication Responsiveness
NegativeCustomers are frustrated by unreturned calls, long hold times, and unreliable phone support when trying to check prescription status.
Staff Rudeness & Unprofessionalism
NegativeMany customers report being met with curt, dismissive or even rude behavior from pharmacy staff during critical interactions.
Drive-Thru Inaccessibility & Inconsistency
NegativeThe drive-thru service is often closed or poorly managed, forcing customers inside or to seek alternative pharmacies.
Disorganized Prescription Handling
NegativePatrons observe chaotic management of medication orders, misplacement of prescriptions, and errors that erode trust.
Clean & Organized Store Environment
PositiveDespite service shortcomings, customers appreciate the cleanliness and clear organization of the retail space.
About CVS
Overview
Nestled in the heart of Reading, PA, CVS is more than just a pharmacy—it’s your one-stop convenience store, beauty supply shop, drug store, cosmetics and perfume destination, greeting card and stationery emporium, and vitamin & supplements hub. At this local CVS location, customers discover a thoughtfully curated selection of everyday essentials and specialty items, all under one roof. From that must-have greeting card for a friend’s birthday to a hard-to-find dietary supplement, CVS Reading delivers an inviting retail environment backed by a trusted national brand.
Retail Experience
Stepping into the Reading CVS, you immediately notice a clean, organized store environment. Aisles are clearly labeled, making it easy to find cosmetics near the front, vitamins and supplements towards the back, and stationery items alongside seasonal greeting cards. Shoppers appreciate the quiet, uncrowded atmosphere—perfect for browsing without the hustle and bustle of a larger big-box retailer.
- Self-Checkout Convenience: Automated self-checkout kiosks provide a smooth, time-saving alternative for quick trips. “I like the self-checkout machines; it’s super convenient,” raves one local customer, highlighting how these stations keep line lengths short and give you back precious minutes in your day.
- Comprehensive Selection: Beyond everyday health and beauty products, CVS Reading carries an array of perfumes, specialty cosmetics, and thoughtful stationery. Whether you’re shopping for a new signature scent or a heartfelt card, the store’s neat displays and well-stocked shelves make decision-making effortless.
Pharmacy Services
At the core of CVS Reading’s offerings is its pharmacy. Customers rely on the in-store and drive-thru pharmacy for prescription fulfillment, over-the-counter remedies, and expert medical advice.
- Personalized Care: Pharmacist Sarah has become something of a local legend. One shopper shares, “Sarah helped me today in the pharmacy with getting the GoodRx app and price checking prescriptions for me. I really appreciate that she took the extra time to help.” Elsewhere, patrons praise the pharmacist on duty for always being “so helpful,” lending clarity and reassurance during stressful health situations.
- Challenges & Improvements: With popularity comes demand, and reviewers note that chronic understaffing sometimes leads to longer waits and service bottlenecks. Despite promises of a 10–20 minute turnaround, there are occasions when prescription pick-up takes significantly longer, and phone lines can be on hold for stretches of time. In some cases, the drive-thru proves inconsistent, leaving elderly or mobility-challenged customers with no choice but to wait in-store.
- Commitment to Excellence: CVS Reading’s management is keenly aware of these concerns. By cross-training staff and exploring new scheduling strategies, the pharmacy team is working to reduce wait times, boost phone responsiveness, and stabilize drive-thru hours. Every customer’s health and convenience remain top priorities.
Customer Highlights
While no business is without room for improvement, many patrons celebrate the aspects that make CVS Reading stand out:
- Clean & Organized Space
- Even amid busy days, the store maintains a pristine appearance. “The store is nice and neat; everything is labeled,” one review notes—underscoring the effort that goes into daily upkeep.
- Quiet, Low-Traffic Atmosphere
- For shoppers who dislike crowds, CVS Reading offers a calm retreat. Whether grabbing a quick snack or browsing makeup aisles, you won’t feel rushed or jostled by heavy foot traffic.
- Helpful, Empathetic Staff
- Beyond Sarah’s personalized guidance, many customers single out other team members for their patience and professionalism. From assisting with over-the-phone price checks to guiding first-time supplement buyers, the staff often transforms routine errands into personalized service experiences.
Visit CVS in Reading, PA
Whether you’re seeking daily essentials, specialty cosmetics, or trusted pharmacy services, CVS in Reading, PA, is ready to serve. Enjoy an uncluttered, clean environment, the convenience of self-checkout, and the support of knowledgeable pharmacy professionals. While the team continues to address challenges like staffing and wait times, CVS Reading remains committed to delivering a hassle-free shopping and health care experience.
Make your next trip to CVS more than a chore—make it a dependable, friendly stop where your needs are met with care and convenience. Drop by today to explore the full range of convenience store goods, beauty products, drug store staples, greeting cards, stationery, and vitamins & supplements all in one accessible location. We look forward to helping you feel your best—inside and out.
Unique Details About CVS
Crowd
- LGBTQ+ friendly
- Transgender safespace
Other
- LGBTQ+ friendly
Payments
- Debit cards
- Credit cards
Planning
- Quick visit
Offerings
- Passport photos
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Service options
- Delivery
- Drive-through
- In-store pickup
- In-store shopping
Alternative Local Businesses in Reading, PA
Contact Information for CVS
Reading, PA 19605
United States of America
County: Berks County
Phone: +1 610-929-9864
Website: Visit Website
Customer Reviews
2.8 out of 5 stars
Based on 80 reviews
Review data
5 star reviews
- 35%
4 star reviews
- 8%
3 star reviews
- 4%
2 star reviews
- 6%
1 star reviews
- 48%
Working Hours / Hours of Operation
- Monday:
- 8AM-9:30PM
- Tuesday:
- 8AM-9:30PM
- Wednesday:
- 8AM-9:30PM
- Thursday:
- 8AM-9:30PM
- Friday:
- 8AM-9:30PM
- Saturday:
- 8AM-9:30PM
- Sunday:
- 8AM-8PM





