What people love here...

Friendly New Employees (Lancaster Avenue Location)

This visit stood out as noticeably pleasant compared to usual experiences, suggesting targeted training or staffing improvements can pay off.

“There were two new employees… their customer service and attitude was fantastic… nice fresh faces that don’t have an attitude.” (Review 5)

Key Themes from Reviews

Order Accuracy & CompletenessNegative

Customers almost always receive the wrong or incomplete items, forcing repeated trips or order cancellations.

"“Every time I go here they mess up my order. I've tried calling but have never received an answer.” (Review 8)"
"“We left without the wrap… I unwrap my sandwich… they gave me a sausage sandwich instead of the turkey sausage I asked for.” (Review 20)"

About Dunkin'

Overview

Welcome to Dunkin’, Reading, PA’s go-to bakery, bagel shop, coffee shop, breakfast restaurant, and fast-food takeout spot. Whether you’re craving a freshly brewed cup of coffee, a warm donut, or a savory breakfast sandwich, Dunkin’ combines convenience and comfort to fuel your day. Located in the heart of Reading, our restaurant offers a bustling grab-and-go experience alongside friendly in-store pick-up. With a menu that spans baked goods, bagels, sandwiches, and specialty drinks, Dunkin’ has earned a loyal following—and continues to innovate based on customer feedback.

Fresh Faces & Friendly Service

At Dunkin’, we know that a cheerful greeting and a positive attitude can set the tone for your entire morning. While some guests have shared frustrations with staffing attitudes in the past, many have praised the uplifting energy brought by new employees at our Lancaster Avenue location. One reviewer noted, “There were two new employees… their customer service and attitude was fantastic… nice fresh faces that don’t have an attitude.” This genuine hospitality reminds us how powerful well-trained, enthusiastic team members can be—and we’re proud of our commitment to hiring and retaining staff who treat every guest like family.

Attention to Order Accuracy

Accurate, complete orders are the foundation of a great takeout restaurant experience. We hear you: customers have mentioned occasional mismatches in their orders, from missing wraps to incorrect coffee shots. At our Reading location, we’re focused on refining our order-taking processes—double-checking requests, reinforcing clear communication in both drive-thru and in-store lines, and leveraging technology for precise mobile and over-the-phone orders. Our goal is simple: when you ask for turkey sausage, that’s exactly what you get.

Clean Space & Quick Service

A sparkling storefront and speedy service are hallmarks of Dunkin’ at its best. Guests regularly point out that during off-peak hours, our store is “beautifully clean” and “quick in and out,” making it the “best Dunkin’ in the area.” This level of efficiency not only ensures a hygienic environment but also translates into shorter lines and faster order preparation—so you can grab your breakfast and be on your way without delay. We continue to optimize staffing levels and streamline kitchen workflows to replicate this smooth experience, even during our busiest rushes.

Seasonal Sips & Signature Flavors

One of the joys of Dunkin’ is our ever-evolving drink menu. From classic hot coffees and iced lattes to innovative seasonal offerings, we’ve got something to satisfy every palate. A standout favorite is our Pumpkin Spice Decaf Iced Coffee—a fall-inspired pick with just the right balance of spice and sweetness. As one fan happily reported, “I tried the Pumpkin Spice decaf iced coffee. I have no complaints about it.” Whether you’re craving a creamy frozen drink under the summer sun or a rich cappuccino on a chilly morning, our beverages are crafted to delight.

Menu Variety & Great Value

Beyond donuts and coffee, Dunkin’ offers a diverse selection of bagels, breakfast sandwiches, wraps, and bakery treats—each priced competitively to deliver real value. Many customers appreciate the wide array of coffee options and food items available at reasonable prices. As one recipe-lover put it, “Nice place. You get varieties of coffee and other food items for reasonable price.” From classic glazed donuts to specialty Croissant Breakfast Sandwiches, our menu caters to both traditional tastes and adventurous appetites. When your order arrives just as you envisioned it, the combination of quality ingredients and wallet-friendly pricing makes each visit truly satisfying.

Ongoing Improvements

We understand that no restaurant is perfect, and feedback is our greatest tool for growth. Recent comments about slow service or mobile-app hiccups have fueled targeted improvements: updating our point-of-sale systems, refining drive-thru workflows, and ensuring our app menu mirrors in-store availability. If you’ve ever waited a bit longer than expected or received an incomplete order, rest assured that we’re listening and evolving—committed to transforming each interaction into a five-star experience.

Visit Us Today

Whether you’re swinging by for your morning coffee, a midday snack, or an on-the-go breakfast, Dunkin’ in Reading, PA, is here to serve you. With a reputation built on friendly new faces, spotless surroundings when we’re unbusy, seasonal delights, and a broad menu at accessible prices, we invite you to taste the difference. Stop in, park your car, or place an order on our app—then get ready for freshly baked goodness, quality coffee, and the warm Dunkin’ welcome you deserve. We can’t wait to be part of your daily routine!

Description

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Categories

About This Business

Crowd

  • Groups
  • Tourists
  • Family-friendly

Parking

  • Parking
  • Free parking lot
  • Free street parking

Children

  • Good for kids

Payments

  • Debit cards
  • Credit cards
  • NFC mobile payments

Planning

    Amenities

    • Wi-Fi
    • Restroom

    Offerings

    • Coffee
    • Quick bite
    • Comfort food
    • Late-night food

    Atmosphere

    • Casual

    Highlights

    • Great coffee

    Popular for

    • Breakfast
    • Solo dining
    • Good for working on laptop

    Accessibility

    • Wheelchair accessible seating
    • Wheelchair accessible entrance
    • Wheelchair accessible restroom
    • Wheelchair accessible parking lot

    Dining options

    • Lunch
    • Brunch
    • Dinner
    • Dessert
    • Breakfast

    Service options

    • Dine-in
    • Takeout
    • Delivery
    • Drive-through
    • Curbside pickup
    • Onsite services
    • No-contact delivery

    Contact Information

    800 Lancaster Ave
    Reading, PA 19607
    United States of America

    Website: Visit Website

    Claim This Business

    Customer Reviews

    3.4 out of 5 stars

    Based on 513 reviews

    Review data

    5 star reviews

    41%

    4 star reviews

    15%

    3 star reviews

    13%

    2 star reviews

    7%

    1 star reviews

    24%

    Working Hours

    Monday:
    4AM-9PM
    Tuesday:
    4AM-9PM
    Wednesday:
    4AM-9PM
    Thursday:
    4AM-9PM
    Friday:
    4AM-9PM
    Saturday:
    4AM-9PM
    Sunday:
    4AM-9PM

    Location Map