
Dunkin'
Dunkin' in Reading, PA, is a popular bakery known for its meticulously prepared drinks and exceptional management under Mariah. The store's strong focus on cleanliness and friendly staff leave a lasting impression.
What people love about Dunkin'
Exceptional Management by Mariah
Customers specifically name and praise Mariah’s leadership and attention to cleanliness, signaling strong local management.
Friendly Sunday Morning Manager Interaction
Personal engagement by management during busy hours leaves a memorable, positive impression.
“Knocked It Out of the Park” Drink Preparation
Although unnamed, this barista’s skill at crafting consistently delicious drinks stands out in multiple visit patterns.
Outstanding Hot Chocolate by Skilled Barista
This rare but glowing remark underscores that when staff are engaged and skilled, the product quality can truly delight.
Key Themes from Reviews of Dunkin'
Order Accuracy
NegativeCustomers frequently receive the wrong drinks or food items, leading to frustration and wasted orders.
Wait Times & Service Speed
NegativeMany reviewers report excessively long waits—even when the store appears empty—causing them to cancel orders or go elsewhere.
Staff Professionalism & Attitude
NegativeEmployees are often described as rude, distracted, or unprofessional, damaging the overall customer experience.
Product Quality
NegativeComplaints about spoiled pastries, burnt food, cold or undrinkable coffee are common and make customers avoid the location.
Staffing Levels & Management
MixedWhile some praise specific managers for cleanliness and engagement, many feel the overall staffing and training are inadequate.
Inventory Availability
NegativeCustomers often encounter missing menu items—from popular donuts to flavor shots—undermining reliability.
Operational Reliability (Hours & Technology)
NegativeThe location frequently fails to adhere to posted hours and mobile/kiosk ordering systems are unreliable, causing confusion and wasted trips.
About Dunkin'
Welcome to Dunkin’ in Reading, PA
Nestled in the heart of Reading, Pennsylvania, Dunkin’ is your neighborhood bakery, bagel shop, coffee shop, breakfast restaurant, donut shop, fast food restaurant, and takeout destination all rolled into one. Whether you’re fueling up on your morning commute or treating yourself to an afternoon pick-me-up, our doors are open to serve up the familiar flavors you love—freshly baked donuts, hand-crafted espresso beverages, made-to-order bagel sandwiches, and a wide array of breakfast classics.
Fresh Flavors and Fast Convenience
At Dunkin’, we understand the importance of getting your order right and getting you back on your way. Our menu features everything from signature donuts and muffins to savory wraps and premium coffee blends. If you’re craving a toasted everything bagel with whipped cream cheese, a caramel macchiato made with almond milk, or a piping-hot cup of classic Dunkin’ coffee, you can count on quality ingredients and friendly service.
- Order Accuracy: We know nothing is more frustrating than receiving the wrong drink or sandwich. That’s why we’re doubling down on training and cross-checking orders at the point of pickup.
- Speedy Service: Even on our busiest mornings, our goal is to keep wait times short and customers moving. We’ve streamlined kitchen workflows and boosted staffing during peak hours to deliver your favorites promptly—no more waiting 20 minutes for a single donut.
Community-Driven Management
One of the brightest spots at our Reading location is the leadership of manager Mariah. Customers consistently praise her attention to detail, from spotless dining areas to efficient drive-thru lanes. Whether it’s early on a Sunday morning or a hectic weekday rush, Mariah’s hands-on approach ensures our store reflects the warm, welcoming spirit of the community.
- Cleanliness You Can See: “The inside and outside of the Dunkin’ is always so clean,” notes a longtime guest.
- Personal Touch: Stop by at 8 a.m. on a Sunday, and you might find the manager chatting with you while prepping a DoorDash order—an encounter that “made my morning experience the best ever at a Dunkin’.”
Masterful Drink Crafting
Behind every great Dunkin’ beverage is a skilled barista who knows how to “knock it out of the park.” On any given day, one of our talented team members might wow you with a perfectly balanced cappuccino, a rich hot chocolate, or a caramel swirl latte so smooth it’ll have you smacking your lips. These moments of delight remind us why attention to detail matters—from grind size and milk temperature to the final swirl of whipped cream.
- Signature Sips: When our baristas hit their stride, you’ll taste it in every cup.
- Hot Chocolate Heroes: One customer raved, “Had the best hot chocolate made by the most professional barista”—proof that consistency and care can turn a simple chocolate drink into something extraordinary.
Embracing Continuous Improvement
Dunkin’ in Reading is committed to listening to feedback and elevating every aspect of the guest experience. We recognize areas where we’ve fallen short—and we’re taking action:
- Professionalism & Attitude: We’re reinforcing customer-service standards and teaching compassionate communication so every team member represents Dunkin’s welcoming brand.
- Product Quality: From monitoring pastry freshness to fine-tuning coffee brew times, we’re dedicated to serving food and drinks at their peak flavor.
- Inventory & Availability: To minimize “out-of-stock” surprises, we’ve improved our ordering schedules and now keep a closer eye on best-selling items like flavor shots and specialty donuts.
- Operational Reliability: We’re ensuring our posted hours match reality and our mobile and kiosk platforms stay up and running—so you can plan your 4 a.m. coffee run with confidence.
Your Go-To Takeout and Drive-Thru Spot
Short on time? Whether you’re headed to the office or need a quick family breakfast, Dunkin’ in Reading offers multiple ways to get your favorites:
- Drive-Thru: Convenient service that keeps you in your car and on the road.
- Takeout: Order inside or via our app and swing by to pick up hot coffee, fresh bagels, and more.
- Third-Party Delivery: Enjoy DoorDash or other delivery services for a contact-free experience.
Join Us Today
Located in Reading, PA, Dunkin’ stands ready to serve you seven days a week with the warmth and reliability you expect from a local coffee shop and bakery. Come see why guests rave about our management, praise the craftsmanship of our baristas, and return time after time for their favorite breakfast treats. At Dunkin’, your satisfaction is our top priority—stop by soon and let us fuel your day, one delicious bite and sip at a time.
Unique Details About Dunkin'
Pets
- Dogs allowed outside
Crowd
- Groups
- Tourists
- Family-friendly
Parking
- Parking
- Free parking lot
- Free street parking
Children
- High chairs
- Good for kids
Payments
- Debit cards
- Credit cards
- NFC mobile payments
Planning
Amenities
- Wi-Fi
- Restroom
Offerings
- Coffee
- Quick bite
- Comfort food
- Late-night food
- Vegetarian options
Atmosphere
- Casual
Highlights
- Great coffee
- Great tea selection
Popular for
- Breakfast
- Solo dining
- Good for working on laptop
Accessibility
- Wheelchair accessible seating
- Wheelchair accessible entrance
- Wheelchair accessible restroom
- Wheelchair accessible parking lot
Dining options
- Lunch
- Brunch
- Dinner
- Dessert
- Seating
- Breakfast
Service options
- Dine-in
- Takeout
- Delivery
- Drive-through
- Curbside pickup
- Onsite services
- Outdoor seating
Contact Information for Dunkin'
Reading, PA 19606
United States of America
County: Berks County
Phone: +1 610-621-2405
Website: Visit Website
Customer Reviews
3.2 out of 5 stars
Based on 370 reviews
Review data
5 star reviews
- 39%
4 star reviews
- 14%
3 star reviews
- 8%
2 star reviews
- 5%
1 star reviews
- 34%
Working Hours / Hours of Operation
- Monday:
- 4AM-8PM
- Tuesday:
- 4AM-8PM
- Wednesday:
- 4AM-8PM
- Thursday:
- 4AM-8PM
- Friday:
- 4AM-8PM
- Saturday:
- 4AM-8PM
- Sunday:
- 4AM-8PM




