Garnet Volkswagen of Reading

Overview

Garnet Volkswagen of Reading is a full-service Volkswagen dealership located at 2746 Bernville Road in Leesport, PA. The dealership offers new and certified pre-owned Volkswagen models, retail financing, trade-in appraisals, extended warranties, and a factory-trained service department.

Sales Experience (Positive)

Customers consistently highlight the sales team’s friendliness and professionalism. The staff maintains a transparent, no-pressure approach, walking buyers through features, pricing, and trade-in values with clear communication. Many reviewers note a streamlined process from test drive to financing approval, reducing typical dealership wait times.

Financing and Value (Positive)

The finance department earns praise for actively seeking competitive loan and lease rates. Staff members guide customers through financing options, warranty coverage, insurance add-ons, and trade-in valuations. Multiple buyers mention confidence in the dealership’s willingness to explain terms and find solutions tailored to individual budgets.

Service Department (Positive, with Mixed Notes)

Service customers value prompt diagnostics, detailed explanations, and honest follow-through on repairs and maintenance. Technician-provided videos illustrating mechanical issues improve transparency. Response times for drop-off and pickup are generally quick, though a few reviews cite occasional scheduling delays or limited appointment availability during peak service periods.

Appointment Flexibility (Positive)

Clients appreciate flexible test-drive and service appointment scheduling. Staff members have accommodated after-hours test drives and restructured service slots around customers’ work and family commitments, contributing to a hassle-free ownership experience.

Transparency and Fees (Negative)

A minority of customers report unexpected fees at contract signing, attributing the issue to communication breakdowns during negotiations. These instances contrast with the majority experience but serve as a reminder to confirm all line-item charges before finalizing a purchase.

Notable Staff Mentions

Several team members stand out for consistent high marks: Larry Buck receives accolades for proactive communication and in-depth product knowledge; Zac Remlinger is praised for his friendly demeanor, humor, and reliable follow-through; Robert “Bob” Flick is noted for tenacious rate-shopping and personalized loan guidance; and technician Jason is recognized for clear diagnostic videos that demystify service recommendations.