Green Hills Family Med Associates

About Green Hills Family Med Associates

Nestled in the heart of Reading, PA, Green Hills Family Med Associates is a trusted family practice physician group dedicated to supporting patients of all ages through every stage of life. Our mission is simple: to deliver evidence-based primary care with compassion, clarity, and a personal touch. Whether you’re scheduling a routine wellness visit, seeking same-day care for an unexpected illness, or managing chronic health needs, you’ll find a practice that puts your well-being first.

Compassionate, Expert Medical Care

At the core of Green Hills is a team of providers who combine deep medical expertise with genuine empathy. Long-time patients often credit Dr. Kimberly Rauenzahn with playing a pivotal role in their recovery journeys. One patient shared, “Dr. Kimberly Rauenzahn has been very helpful, caring and knowledgeable for all my needs.” That blend of clinical skill and heartfelt concern shines through in every appointment.

Physician assistant Ashley Blackburn has built a reputation for exceptional listening and clear guidance. As one satisfied patient put it, “Ashley Blackburn is wonderful—I felt so understood and like she really listened to my concerns.” Another added, “She is thorough and understanding.” It’s this kind of patient-centered approach that transforms routine check-ups into empowering conversations about health goals and next steps.

Kristy Hernandez rounds out our clinical leadership by ensuring every voice is heard. “I’ve never felt more safe with a doctor,” raved one patient. “She addresses each of my concerns.” With this trio of outstanding providers, patients at Green Hills know they will receive attentive, collaborative care.

Innovative Patient-Centric Services

Green Hills Family Med Associates recognizes that convenience can be just as important as clinical quality. Our drive-up, parking-lot COVID testing is a prime example. Patients appreciate the seamless process: remain in your vehicle, get tested, and head home. We then follow up—often on weekends—so you aren’t left waiting. One patient recalled, “My doctor saw me in the parking lot, and she called me Sunday with the negative results.” It’s this commitment to rapid, respectful service that underscores our practice philosophy: your time and peace of mind matter.

Flexible Appointments and Wait Times

Accessing timely care is a priority at our Reading office. Many patients share stories of being “worked in quickly” when urgent needs arise. If you require a physical on short notice, our team will do its best to accommodate you the same day. That said, we recognize that peak hours can sometimes lead to extended in-office waits. We’re actively optimizing our scheduling software, adding more slots for walk-ins, and employing mobile check-in to keep wait times as brief as possible. Your experience matters to us, and every adjustment we make is driven by patient feedback.

Streamlined Administrative Processes

We understand the frustration that can come with prescription refills, intake paperwork, and confusing fee structures. Some patients have reported challenges—multiple call-backs for scripts, waiting weeks for a new-patient appointment, or unexpected cancellation fees. To address this, Green Hills is rolling out:

• A dedicated prescription hotline staffed by certified technicians for faster refill approvals.
• Simplified online forms for new patients, reducing turnaround from weeks to days.
• Transparent co-pay and cancellation policies posted at check-in and on our website.

By refining these processes, our goal is to eliminate guesswork, lower stress, and ensure you always know what to expect.

A Team Dedicated to You

Professionalism and warmth go hand in hand at Green Hills. While front-desk reception can be a fast-paced environment, we’re deeply committed to fostering a welcoming atmosphere. Ongoing staff training emphasizes courtesy, clear communication, and proactive problem-solving—so when you arrive, you’ll be greeted with a genuine smile and prompt attention to your needs.

Whether you’re checking in for a well-child visit, following up on lab results, or simply picking up a prescription, every interaction is an opportunity to demonstrate our respect for your time and your health.

Join Our Family

At Green Hills Family Med Associates, your health is our highest priority. From expert physicians and PAs who listen closely to innovative services that respect your time, we strive to deliver primary care that feels personal, efficient, and reassuring. If you’re in Reading, PA or the surrounding communities and seeking a family practice that truly partners with you, schedule your first appointment today. Together, we’ll build a health plan that meets your needs—today, tomorrow, and for years to come.