Hidden River Credit Union

About Hidden River Credit Union

Hidden River Credit Union is a member-focused financial institution nestled in the heart of Pottsville, PA. As a full-service credit union with a convenient on-site ATM, we combine the warmth of a community bank with the competitive products and digital tools you expect from a modern financial partner. From everyday checking and savings to mortgages, credit cards, and auto loans, our mission is to help you navigate life’s financial currents with confidence and ease.

A Culture of Warm, Personable Service

From the moment you walk through our doors—or tap into our mobile app—Hidden River Credit Union’s greatest asset shines through: our people. Customers consistently describe our staff as warm, approachable, and genuinely eager to help. “The tellers are extremely nice and helpful,” one member notes, “and they never have an attitude when I call down there.” Whether you’re asking a quick question at the drive-up window or working with Cheryl in our Credit Department, you’ll find a friendly face ready to listen and resolve your concerns without ever making you feel like an inconvenience.

Personalized Loan & Mortgage Solutions

Whether you’re buying your first home, refinancing to a lower rate, or consolidating high-interest debt, our loan and mortgage team offers tailored solutions to fit your goals. Members praise our competitive interest rates—“They have really low interest rates for their credit card, and I just took advantage of their balance-transfer special”—and our willingness to go the extra mile. One homeowner recalls, “Even from 3,000 miles away, Vicky was able to help us get pre-approved and ready to buy a house within days.” In fact, Vicky Schach’s exceptional service—complete with a Palermo pizza and Guers Iced Tea delivered to the lawyer’s office—has become emblematic of Hidden River’s commitment to turning lofty financial dreams into reality.

Streamlined Digital & Drive-Up Convenience

In today’s fast-paced world, convenience is king. That’s why we’ve invested in an intuitive mobile app that makes check deposits a breeze—“I also really like how convenient the new Mobile App has made depositing checks,” says one satisfied member. For those who prefer face-to-face service, our spacious Pottsville branch features a drive-up ATM and teller window designed to save you time and keep your day moving forward. Need cash or a quick balance inquiry? Pull up, transact in minutes, and be on your way.

Responsiveness & Continuous Improvement

At Hidden River Credit Union, we’re proud of our reputation for personalized support, yet we recognize there’s always room to grow. Some members have experienced longer hold times when calling our service center or unexpected delays in card reissuance. We take that feedback seriously and are investing in additional staff training, expanded phone lines, and proactive communication tools to ensure you spend less time waiting and more time achieving your financial goals.

Addressing Member Concerns with Care

No organization is immune to challenges, and credit unions are no exception. A small number of members have shared frustration over vehicle repossession processes or account-policy notifications. We understand the stress that repossession can cause and are committed to transparent, respectful communication at every stage. When life’s hurdles arise, our team endeavors to outline payment options, discuss alternatives, and help you regain stability as quickly as possible. Likewise, we are refining our account-closure protocols and alert systems to minimize surprises, keep you informed of policy changes, and avoid unnecessary disruptions.

Why Choose Hidden River Credit Union?

Choosing where to bank is a deeply personal decision. At Hidden River Credit Union, you become more than an account number—you become family. Our members enjoy:

• Friendly, knowledgeable staff who treat you with respect and courtesy
• Competitive rates on home loans, auto loans, and credit cards (with specials like balance transfers)
• Innovative digital tools and a drive-up ATM for fast, convenient access
• A commitment to listening, improving, and delivering financial solutions that truly work for you

Whether you’re visiting our Pottsville branch, interacting online, or dialing in for support, you’ll find that personal touch and dedication to service that set Hidden River Credit Union apart. Join us today and discover a credit union that moves at your pace—always focused on your best interests and ready to guide you toward a brighter financial future.