Holcomb Behavioral Health Systems

3.9(7 reviews)

What people love here...

Quick Issue Resolution

Multiple reviewers note that whenever a problem arises, staff address it promptly, reinforcing reliability.

I've never had any issues that weren't resolved quickly!

Key Themes from Reviews

Crisis Line Staff Attitude/CompassionNegative

Callers feel the crisis line staff are dismissive, lacking empathy, and sometimes rude.

"The people who answer the phones have attitude and sound like they don't want to be there."
"Alexis you should be ashamed of how you spoke to a minor today trying to do the right thing!"

About Holcomb Behavioral Health Systems

Overview

Holcomb Behavioral Health Systems is a distinguished non-profit organization located in Wyomissing, PA, dedicated to delivering comprehensive mental health services, family counseling, and social supports to individuals and communities in need. With a rich history of serving Berks County and beyond, Holcomb leverages evidence-based practices and a team of committed professionals to guide clients through life’s challenges, fostering resilience, growth, and lasting well-being.

Commitment to Compassionate Crisis Support

In moments of urgent need, Holcomb Behavioral Health Systems operates a 24/7 crisis line designed to connect callers with empathetic, solution-focused assistance. Customer feedback underscores staff helpfulness and responsiveness—reviewers frequently note that “I’ve never had any issues that weren’t resolved quickly!” Still, Holcomb’s leadership understands that every interaction shapes trust. Recent suggestions regarding tone and follow-through have been taken to heart: staff receive ongoing training in active listening and de-escalation to ensure each caller feels heard and respected. By refining emergency protocols and reinforcing clear follow-up procedures, Holcomb is renewing its commitment to safety checks, timely police notifications when necessary, and the privacy that every caller deserves.

Expertise in Counseling and Therapy

At the heart of Holcomb’s mission are its skilled therapists and family counselors, whose professionalism and warmth lay the foundation for meaningful change. Long-term clients praise the “very professional, attentive, and understanding” approach that transforms weekly appointments into stepping stones toward personal goals. Whether addressing adolescent behavioral concerns or navigating complex family dynamics, each counselor brings tailored strategies to the table—with genuine compassion that reviewers describe as “a cornerstone of my growth.”

Prompt, Professional, and Personalized Care

Time and again, clients highlight Holcomb’s ability to respond swiftly to evolving needs. In difficult situations—be they emerging crises or scheduling challenges—the staff’s problem-solving mindset shines through. “Very professional and helpful in a difficult situation,” reports one client, capturing how Holcomb teams collaborate internally to ensure every case receives timely attention. This dedication to quick resolution not only builds confidence but also eases anxieties, empowering clients to focus on recovery and progress.

Ensuring Confidentiality and Trust

Holcomb Behavioral Health Systems recognizes that confidentiality is the bedrock of any therapeutic relationship. While some early feedback raised concerns about privacy and anonymity, the organization has since reinforced secure intake procedures and strict data-protection protocols. From private phone lines to encrypted recordkeeping, every measure is taken to safeguard personal information. This unwavering respect for client privacy allows individuals to share openly, knowing their journey remains between them and their care team.

Staff Excellence and Continuous Improvement

A social services organization thrives on the dedication of its people, and Holcomb boasts a diverse roster of licensed counselors, case managers, and crisis-intervention specialists. Although individual experiences can vary—some reviews mention less-than-ideal interactions—the overwhelming consensus emphasizes a culture of support. Team members like Judy’s colleagues receive praise for going the extra mile, while leadership continually collects feedback to elevate staff performance. By blending seasoned veterans with innovative thinkers, Holcomb fosters an environment where professional development and compassionate service walk hand-in-hand.

Community Roots and Collaboration

As a proud member of the Wyomissing community, Holcomb Behavioral Health Systems partners with local hospitals, schools, and social service agencies to extend its reach. Through outreach events, mental health workshops, and family-focused programs, the organization works to destigmatize emotional wellness and provide resources where they are needed most. This networked approach ensures clients not only receive top-tier counseling but also benefit from coordinated care—whether that means connecting with housing support, educational advocates, or specialized medical referrals.

Why Choose Holcomb Behavioral Health Systems

  • Deeply invested in your well-being: From crisis intervention to long-term therapy, Holcomb meets you where you are.
  • Responsive and reliable: Expect swift issue resolution—clients note that “staff address concerns quickly,” reinforcing the organization’s reputation for dependability.
  • Skilled, caring counselors: Benefit from therapists who combine clinical expertise with genuine empathy, guiding you through every step of your journey.
  • Commitment to safety and privacy: Robust protocols protect your confidentiality, and crisis interventions are handled with the utmost diligence.
  • Community-focused non-profit: Every service is anchored in Holcomb’s mission to uplift families and strengthen local support systems.

Holcomb Behavioral Health Systems stands as a beacon of hope for those seeking mental health and social services in Wyomissing, PA. By blending professional excellence, a spirit of continuous improvement, and unwavering compassion, the organization empowers individuals and families to overcome obstacles and build brighter futures. Whether you’re reaching out for immediate crisis support, embarking on a course of therapy, or seeking broader social resources, Holcomb’s dedicated team is ready to assist—helping you reclaim stability, confidence, and well-being.

Categories

About This Business

Planning

  • Appointments recommended

Amenities

  • Restroom

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible restroom
  • Wheelchair accessible parking lot

Contact Information

1011 Reed Ave #900
Wyomissing, PA 19610
United States of America

Website: Visit Website

Customer Reviews

3.9 out of 5 stars

Based on 7 reviews

Review data

5 star reviews

71%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

29%

Working Hours

Monday:
8:30AM-6PM
Tuesday:
8:30AM-6PM
Wednesday:
8:30AM-6PM
Thursday:
8:30AM-6PM
Friday:
8:30AM-6PM
Saturday:
Closed
Sunday:
Closed

Location Map