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Kay Pool & Spa

4.2(55 reviews)

What people love here...

Waters Choice Enzyme Treatment

Multiple customers rave about dramatically reduced chemical use, improved water clarity, and overall ease of maintenance after this recommendation.

"They turned us on to Water's Choice and it has been a game changer for our hot tub usage. Easier to use, no smell, no dry skin, just great." (Review 11)
"We have only needed to add chlorine once and pH increaser once in over 3 weeks…Our water has been crystal clear every day." (Review 19)

Key Themes from Reviews

Staff Professionalism & FriendlinessPositive

Customers consistently praise the courteous, down-to-earth, and professional demeanor of both field technicians and owners.

""Those men were so friendly, professional, and knowledgeable…" (Review 3)"
""Allen and Angie are hard working down to earth people… professional, experienced and super friendly." (Review 5)"

About Kay Pool & Spa

Kay Pool & Spa: Your Trusted Swimming Pool & Hot Tub Repair Partner

Kay Pool & Spa is a full-service swimming pool repair service and hot tub repair service dedicated to delivering professional, friendly, and reliable solutions for homeowners and businesses. Whether you need routine maintenance, emergency repairs, or specialty installations, our team brings years of expertise, meticulous workmanship, and genuine care to every job.

Comprehensive Services Tailored to Your Needs

At Kay Pool & Spa, we understand that every pool and spa is unique. That’s why we offer a complete spectrum of services, including:

  • Swimming pool repairs and troubleshooting (leaks, pump failures, structural issues)
  • Hot tub repair service (heater replacements, jet inspections, control panel diagnostics)
  • Seasonal open/close setups—start the summer strong and winterize with confidence
  • Liner replacements, safety cover installations, and custom pool accessories
  • Water chemistry balancing and enzyme‐based treatments for crystal-clear, low-maintenance water

Our in-house product selection is second to none. From premium liners and durable covers to innovative chemicals like the Waters Choice Enzyme Treatment, we ensure you have access to quality solutions that extend the life of your investment and simplify upkeep.

Why Choose Kay Pool & Spa?

Professionalism & Friendliness

Every interaction with Kay Pool & Spa reflects our commitment to courtesy and respect. Customers consistently praise our field technicians and owners for their down-to-earth manner and deep knowledge. As one homeowner put it, “Those men were so friendly, professional, and knowledgeable…” When you invite us into your backyard, you’re not just hiring a service establishment—you’re gaining partners who treat your pool or spa as if it were their own.

Responsiveness & Reliability

We know that prompt communication and on-time service are critical. Many clients highlight our quick callbacks and efficient scheduling: “They responded so quickly…getting their service people out here in about a week!” While no company is perfect, we continuously refine our processes to minimize cancellations and missed appointments. When emergencies strike, you can count on us to answer the call and find a solution.

Expertise & Knowledge

Our technicians don’t just fix problems; they educate. We take the time to explain chemicals, equipment, and procedures so that clients feel empowered. “Excellent customer service coupled with full knowledge of pools. You cannot ask for a better combination,” raves one satisfied customer. Whether you own a traditional in-ground pool or a high-end Endless Pool, our specialists have the training and experience to keep your system running flawlessly.

Quality of Workmanship

Detail is our hallmark. From precision sealing around pump fittings to perfectly aligned pool liners, our clients notice—and appreciate—the difference. “The many small details of quality that I saw in their work stood out as shining stars,” reports one reviewer. Durable repairs, attractive finishes, and a commitment to doing the job right the first time mean fewer callbacks and long-lasting satisfaction.

Competitive Pricing & Value

At Kay Pool & Spa, we believe in transparent, fair pricing. Many customers find our quotes significantly lower than large national chains—especially for high-quality liners and specialty parts. One homeowner discovered our price for a premium liner was “HALF the other quote.” While some clients note that custom or rush services carry premiums, most agree that the investment pays off in lasting performance and peace of mind.

Signature Treatments & Special Highlights

Waters Choice Enzyme Treatment

Our recommended enzyme treatment has been a game-changer for countless hot tub and pool owners. By dramatically reducing chlorine and acid use, Waters Choice delivers silky-smooth water without odor or irritation. “We have only needed to add chlorine once in over 3 weeks…Our water has been crystal clear every day,” enthuses one customer. You’ll enjoy less chemical handling, lower costs, and clearer water all season long.

Endless Pool Expertise

If you own or are considering an Endless Pool, Kay Pool & Spa is one of the few local experts with hands-on experience. Eddie and Jason—two of our top technicians—have earned praise for their deep knowledge: “It’s the first time in Central PA I’ve found someone who is familiar with Endless Pool equipment.” Trust us to install, maintain, and repair your swim-current system so you can focus on fitness, therapy, and fun.

Problem-Solving & Corrective Work

When other companies fall short, we step up. From correcting previous installation mistakes to resolving unexpected groundwater complications, our team thrives on challenge. “They even went the extra mile to correct a problem created by a previous pool company. Two thumbs up!!!” Whether it’s a complex repair or a unique site condition, we deliver reliable solutions that restore your pool or spa to peak performance.

Exceptional Office Support

Behind every technician is our dedicated office team. Angie—our customer champion—earns rave reviews for quick responses and personal follow-through. “Angie went above and beyond to make sure we had our pool up and running,” shares one delighted client. Alongside Ben and the rest of our staff, she ensures seamless scheduling, clear billing, and friendly support from your first inquiry to your routine cleanings.

Ready for the Ultimate Pool & Spa Experience?

With Kay Pool & Spa’s blend of professional integrity, technical expertise, and genuine customer care, you’ll enjoy worry-free pool and hot tub ownership all year round. We pride ourselves on building lasting relationships, one satisfied customer at a time.

Contact Kay Pool & Spa today to request a quote, schedule a service call, or learn more about our full range of pool repair services and hot tub repair service offerings. Let us make your backyard the favorite spot in the neighborhood.

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Contact Information

Customer Reviews

4.2 out of 5 stars

Based on 55 reviews

Review data

5 star reviews

80%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

20%

Working Hours

Monday:
8:30AM-5PM
Tuesday:
8:30AM-5PM
Wednesday:
8:30AM-5PM
Thursday:
8:30AM-5PM
Friday:
8:30AM-5PM
Saturday:
Closed
Sunday:
Closed

Location Map