Kinley Ford Collision
Kinley Ford Collision in Hamburg specializes in auto repairs, offering fair-to-good repair outcomes with a focus on customer service.
What people love about Kinley Ford Collision
“Very good service”
Despite multiple detailed complaints, at least one customer felt the staff delivered an overall positive service experience.
Fair-to-Good Repair Outcome
Though not glowing, this remark shows the shop can achieve an acceptable level of workmanship under certain conditions.
Key Themes from Reviews of Kinley Ford Collision
Wait Times/Delays
NegativeCustomers are frustrated by repair timelines stretching far beyond the estimates provided.
Repair Quality & Attention to Detail
NegativeCustomers report visible flaws and missed repair tasks that undermine the expected quality of work.
Communication & Parts Management
NegativeCustomers feel the shop failed to proactively order parts or clearly communicate part availability and scheduling.
Value for Money
NegativeThe combination of high costs and poor execution leaves customers feeling they did not get their money’s worth.
Overall Service Experience
MixedWhile one customer praises the service briefly, others describe the overall experience as deeply disappointing.
Professionalism & Reliability
NegativeCustomers question the shop’s professionalism, citing broken promises and incomplete repairs.
About Kinley Ford Collision
Welcome to Kinley Ford Collision in Hamburg, PA
Kinley Ford Collision is your trusted auto repair shop nestled in the heart of Hamburg, Pennsylvania. Specializing in collision repair and restoration, our experienced technicians combine Ford-certified expertise with a genuine dedication to bringing your vehicle back to its prime condition. Whether you’ve been in a minor fender-bender or need comprehensive bodywork after a major collision, our team is ready to deliver professional, friendly service from the moment you drive through our doors.
Our Commitment to Quality Repairs
At Kinley Ford Collision, we understand that your vehicle is more than just transportation—it’s an investment and an integral part of your daily life. That’s why we hold ourselves to the highest standards of workmanship. While some customers have noted occasional imperfections—such as paint texture inconsistencies or overlooked trim pieces—we take every remark seriously. We’ve refined our quality‐control processes, investing in advanced paint booths, meticulous finish inspections, and continuous training for our painters and body technicians. Our goal is to ensure that every panel, seam, and surface reflects the precision you expect from a certified collision repair center. When customers say “in the end I would say the work done was decent, I would rate it at fair to good,” we see it as encouragement to raise the bar even higher.
Customer-Centric Communication
We know that clear, proactive communication is the foundation of any positive service experience. In the past, some customers have felt caught off guard by part delays or by hearing about scheduling changes too late. To address this, Kinley Ford Collision has implemented a streamlined parts-ordering system and a dedicated service advisor team. From the moment you drop off your vehicle, you’ll receive regular updates: confirmation of parts availability, realistic timelines that account for inspections and insurance approvals, and immediate notification of any changes. Our promise is simple: you’ll never be left wondering where your car is in the repair process.
Transparent Pricing & Exceptional Value
An auto collision repair is an unplanned expense, and we believe every customer deserves clarity on costs from day one. Customers have voiced concerns about high bills and extended timelines, saying “not impressed … especially for the amount of time they had my vehicle and what was charged.” In response, we provide itemized estimates with no hidden fees, regular progress reports tied to your budget, and optional cost-saving alternatives when they make sense. By combining high-grade OEM Ford parts with efficient workflows, we strive to deliver value that goes beyond the invoice—restoring your peace of mind as well as your vehicle.
Professionalism & Reliability
Reliability isn’t just about meeting deadlines; it’s about owning our commitments. While a few reviews lament broken promises or incomplete mirror replacements, we’ve taken those lessons to heart. Every repair order at Kinley Ford Collision is overseen by a team leader who conducts final walk-throughs before keys are returned. Should any detail fall short, we make it right—no questions asked. Our staff is courteous, our bays are organized, and our scheduling is intentional. Whether you’ve entrusted us with a quick scratch repair or a frame-straightening job, you can count on consistent follow-through and a professional experience from start to finish.
Real Voices, Real Results
We’re proud that many customers leave happy—and we’re equally committed to addressing every concern from those who aren’t fully satisfied. One reviewer summed it up best: “Very good service.” It’s feedback like this that drives our daily focus on friendly interactions, swift problem-solving, and a genuine willingness to go the extra mile. Other customers have highlighted our fair-to-good workmanship, signaling that when processes align, we deliver an outcome you can depend on. By combining this positive feedback with ongoing improvements in communication, quality control, and value, we continue to evolve into the collision center you deserve.
Visit Kinley Ford Collision Today
Located at the crossroads of convenience and craftsmanship in Hamburg, PA, Kinley Ford Collision invites you to experience collision repair the way it should be—transparent, thorough, and tailored to your needs. Call us today to schedule a free estimate or stop by our shop for a tour of our state-of-the-art facilities. Whether it’s a minor dent or a major repair, trust our team of certified professionals to restore your vehicle safely, efficiently, and with the quality Ford owners expect. At Kinley Ford Collision, your satisfaction isn’t just our goal; it’s our guarantee.
Unique Details About Kinley Ford Collision
Payments
- Credit cards
Planning
- Appointments recommended
Amenities
- Mechanic
- Restroom
Offerings
- Oil change
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible restroom
- Wheelchair accessible parking lot
Alternative Local Businesses in Hamburg, PA
Contact Information for Kinley Ford Collision
Hamburg, PA 19526
United States of America
County: Berks County
Phone: +1 610-929-3683
Website: Visit Website
Customer Reviews
3.0 out of 5 stars
Based on 3 reviews
Review data
5 star reviews
- 33%
4 star reviews
- 0%
3 star reviews
- 33%
2 star reviews
- 0%
1 star reviews
- 33%
Working Hours / Hours of Operation
- Monday:
- 7AM-7PM
- Tuesday:
- 7AM-7PM
- Wednesday:
- 7AM-7PM
- Thursday:
- 7AM-7PM
- Friday:
- 7AM-6PM
- Saturday:
- 8AM-5PM
- Sunday:
- Closed




