Lehigh Valley Hospital–Schuylkill E. Norwegian Street

About Lehigh Valley Hospital–Schuylkill E. Norwegian Street

Nestled in the heart of Pottsville, PA, Lehigh Valley Hospital–Schuylkill E. Norwegian Street is a full-service medical clinic and hospital serving Schuylkill County and the surrounding communities. As part of the Lehigh Valley Health Network, this facility combines state-of-the-art technology with a commitment to compassionate, patient-centered care. From routine checkups to advanced surgical services, the team here strives to deliver a comprehensive health-care experience.

Comprehensive Services & Specialties

Lehigh Valley Hospital–Schuylkill offers a wide spectrum of services:
• Emergency department care for urgent needs
• Inpatient and outpatient surgery
• Diagnostic imaging and laboratory testing
• Cardiology, orthopedics, and general medicine
• Labor, delivery, and postpartum support
• Pediatric and special-needs services

Patients benefit from integrated diagnostics, skilled nursing, and specialty consultations, ensuring each treatment plan is tailored to individual needs.

Emergency Department: Challenges and Champions

The hospital’s Emergency Department is open around the clock, ready to address everything from minor injuries to life-threatening conditions. While some patients have reported longer-than-desired wait times—“In a lot of pain…after 4 hours they’re gonna try to give me one Tylenol”—many also praise the dedication of specific clinicians. Dr. Reisman and his ER team consistently earn high marks for coordinated, empathetic care:
• “Dr. Reisman was the nicest ER Dr we have ever met. The ultrasound tech and nurses were great too.”
• “All the staff in the ER were fabulous.”

This blend of experienced leadership and ongoing efforts to streamline triage aims to reduce delays and enhance responsiveness.

Maternity & Birth Center Excellence

One of Lehigh Valley Hospital–Schuylkill’s crown jewels is its Family Birth & Newborn Center. Mothers and families frequently highlight the clean, welcoming environment and attentive staff:
• “The family birth and newborn center was great and very pretty…food was really good.”
• “Rooms are pretty clean & nice & most of the staff are super nice, caring & helpful.”
Under the skilled hands of Dr. Xenophon, many women experience seamless deliveries—whether natural birth or C-section—and benefit from expert lactation consultants and postpartum support. The positive, nurturing atmosphere helps families focus on what matters most: celebrating a healthy new arrival.

Pediatric & Special-Needs Care

For children and patients with specialized requirements, Lehigh Valley Hospital–Schuylkill E. Norwegian Street delivers compassionate attention and clinical proficiency. Parents rave about Nurse John’s calm, reassuring manner:
• “The nurse (John) was FANTASTIC with her…doctor came in multiple times himself to check on her.”
Meanwhile, Dr. Shives and his team are recognized for dignified, respectful treatment of patients with complex medical or mobility challenges:
• “From the moment we walked through the doors we were treated with dignity and respect!”
• “Dr. Shives and his team provided OUTSTANDING care and concern.”
These stories underscore the hospital’s commitment to upholding each patient’s comfort and well-being.

Communication & Patient Advocacy

Open, clear communication is a cornerstone of quality care—but it’s also an area under continuous improvement at this location. Some patients note frustration with delayed updates, chart discrepancies, or difficulty reaching caseworkers:
• “They do not really listen to you…and put lies in your chart.”
• “Caseworker…flat out ignoring my phone calls & messages…”
In response, the hospital has invested in staff training focused on active listening, empathy, and regular status briefings. Families can now request daily care conferences, and a revamped patient portal offers real-time access to test results and billing statements.

Billing & Pricing Transparency

Understanding health-care costs should never feel like deciphering a puzzle. Although a few patients report surprise charges or billing errors—“Still want $20,000 from me…they billed out of network”—Lehigh Valley Hospital–Schuylkill is strengthening its financial counseling services. Dedicated billing specialists meet with families before and after procedures to:
• Clarify insurance coverage and out-of-pocket estimates
• Review itemized statements line by line
• Assist with appeals and payment plans
These efforts aim to reduce stress around hospital bills and ensure patients focus on healing, not on hidden fees.

A Culture of Continuous Improvement

Lehigh Valley Hospital–Schuylkill E. Norwegian Street acknowledges that maintaining excellence requires constant evaluation and adaptation. While occasional reports of unprofessional staff behavior and misdiagnoses remind leadership of areas needing attention, many employees embody the hospital’s core values of compassion, integrity, and respect. In response to feedback, the organization has launched:
• Professionalism workshops for all clinical staff
• Enhanced triage protocols to cut ER wait times
• Quality-review committees to minimize diagnostic oversights

Why Choose Lehigh Valley Hospital–Schuylkill E. Norwegian Street?

Whether you’re expecting a new family member, facing an emergency, or seeking routine medical care, Lehigh Valley Hospital–Schuylkill brings together advanced facilities and dedicated professionals who genuinely care. From award-winning maternity suites to pediatric champions like Nurse John, and from Dr. Reisman’s responsive ER team to compassionate specialists led by Dr. Shives, the hospital continuously builds on its successes—and learns from every patient interaction.

Discover the difference of a health-care experience that values your time, listens to your concerns, and puts your family’s wellness first. Schedule your next appointment or tour their campus in Pottsville, PA, and see how Lehigh Valley Hospital–Schuylkill E. Norwegian Street can support you on your journey to better health.