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The Metropolitan

4.2(63 reviews)
UnclaimedApartment buildingApartment building

What people love here...

Exceptional Service from Tanya

Tanya is mentioned repeatedly for her proactive, attentive support, making new residents feel at home.

The property manager Tanya has gone above and beyond to make me feel welcomed.
Tanya the Property Manager is very professional…extremely helpful.

Key Themes from Reviews

Staff Professionalism & FriendlinessMixed

While many residents praise staff by name for being attentive and courteous, others report unprofessional or dismissive behavior from management.

"The property manager I dealt with was Madison Zimmerman, very knowledgeable, caring of my questions and concerns, very professional young lady."
"Management here sucks. Be prepared to be treated like a second class citizen."

About The Metropolitan

Discover The Metropolitan: Industrial-Chic Living in Reading, PA

Nestled in the heart of Reading, Pennsylvania, The Metropolitan offers a distinctive blend of historic character and modern comfort. This thoughtfully renovated apartment building transforms a former factory into an industrial-chic residence where high ceilings, exposed brick, and unique art installations converge to create a one-of-a-kind living experience. Whether you’re a young professional, a creative spirit, or anyone in between, The Metropolitan sets a new standard for urban apartment living in the region.


Apartment Quality & Amenities

Step inside your apartment and you’ll immediately notice the signature touches that set The Metropolitan apart:

  • Spacious, Light-Filled Layouts
    Soaring 16-foot ceilings and expansive windows flood each unit with natural light, while open-concept floor plans offer flexible living and dining areas.
  • Industrial-Chic Finishes
    Exposed pipes, original hardwood floors, and preserved factory beams create a raw, eclectic aesthetic that residents rave about. As one tenant summarized, “Ours has exposed brick and pipes and a 16 ft ceiling.”
  • Artistic Flourishes
    The building’s common areas showcase repurposed factory infrastructure and bespoke murals that celebrate the property’s industrial heritage. “One of a kind art mural in the garage space shows the care and attention to the feel of the building,” notes a delighted resident.

Beyond the walls of your apartment, The Metropolitan delivers on comfort and convenience:

  • Controlled-Access Security
    Key-fob entry and secure parking ensure you feel safe at all hours.
  • Well-Maintained Grounds
    With prompt snow removal and diligent landscaping, the exterior remains inviting year-round. One tenant thanked the team, “Maintenance kept at it and diligently shoveled, blew, and moved snow faithfully.”

A Seamless Move-In & Leasing Experience

From the very first click to the day you unpack your last box, The Metropolitan’s leasing process is designed to be smooth and transparent. Prospective residents consistently highlight:

  • Straightforward Applications
    “The application process was seamless and straightforward—I was approved without difficulty,” shared one happy renter.
  • Friendly, Informative Guidance
    As moving day approaches, management keeps you informed every step of the way. “Our move went smooth! Management was friendly and informative!”

This hassle-free experience underscores The Metropolitan’s commitment to making residents feel welcomed from day one.


Resident-Focused Staff: Champions of Exceptional Service

At the heart of The Metropolitan’s community are its team members, whose professionalism and dedication shape the resident experience. While customer feedback reflects a range of interactions, the building’s shining stars—Tanya and Ronnie—consistently earn top marks:

  • Tanya: Your Proactive Property Partner
    Multiple reviews celebrate Tanya’s hands-on approach. “The property manager Tanya has gone above and beyond to make me feel welcomed,” one resident noted. With her attentive follow-through and genuine care, she embodies service excellence.
  • Ronnie: The Go-To Move-In Maestro
    Whether you need help coordinating utilities or have a late-night question, Ronnie is there. “Ronnie made my move-in process so easy and he was super responsive!” beams another resident.

These personalized moments of care make a lasting impact, fostering a sense of home from day one.


Maintenance & Facility Reliability

A well-maintained building is a happy building, and The Metropolitan’s maintenance team strives to keep every corner in top condition. Tenants appreciate:

  • Prompt Snow & Grounds Care
    Heavy snow? No problem. The crew tackles winter weather head-on, ensuring walkways and parking areas remain clear and safe.
  • Swift Issue Resolution
    From a dripping faucet to a jammed door, maintenance requests are tracked and addressed—often faster than expected.

That said, some residents have experienced inconsistencies, reporting recurring leaks or elevator downtime. The Metropolitan’s management is actively reviewing these concerns to deliver more reliable, long-term solutions.


Community Atmosphere & Security

More than just apartments, The Metropolitan is a vibrant community where neighbors become friends. Controlled-access entry fosters peace of mind, while communal spaces invite spontaneous conversations over coffee or after-work gatherings. “The people who live there are super friendly and welcoming,” one tenant shares, reflecting the warm, inclusive spirit that defines this property.


Clear Communication & Fair Pricing

Transparent communication is essential to a positive renting experience. While many tenants praise the building’s responsiveness, a few have struggled to reach staff or received delayed replies. The Metropolitan is investing in upgraded communication tools—so phone calls and emails are answered promptly, and every concern feels heard.

Similarly, The Metropolitan is reviewing its fee structure to ensure clarity and fairness. Residents have raised questions about unexpected rent increases or deposit returns. Going forward, the leasing office will provide detailed breakdowns at lease renewal and move-out—eliminating surprises and building trust.


Why Choose The Metropolitan?

  • Iconic Industrial Style: Live among genuine factory artifacts and curated art installations that make every day feel inspired.
  • Exceptional Resident Service: From Tanya’s warm welcome to Ronnie’s move-in expertise, personalized support is always within reach.
  • Vibrant Community: A safe, controlled-access environment fosters camaraderie and security.
  • Prime Location: Enjoy easy access to Reading’s shopping, dining, entertainment, and public transportation options.

If you’re searching for an inviting, character-filled apartment in Reading, The Metropolitan delivers an unbeatable combination of style, service, and community. Schedule your tour today and discover why so many residents are proud to call this distinctive property home.

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About This Business

Pets

  • Dogs allowed

Parking

  • On-site parking
  • Free parking lot
  • Paid parking garage

Amenities

  • Elevator
  • Maintenance
  • Pets welcome
  • Outdoor Space
  • Swimming pool
  • Fitness center
  • In-unit washer/dryer

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Contact Information

1001 Hill Ave West
Reading, PA 19610
United States of America

Website: Visit Website

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Customer Reviews

4.2 out of 5 stars

Based on 63 reviews

Review data

5 star reviews

79%

4 star reviews

0%

3 star reviews

2%

2 star reviews

3%

1 star reviews

16%

Working Hours

Monday:
9AM-4:30PM
Tuesday:
9AM-4:30PM
Wednesday:
9AM-4:30PM
Thursday:
9AM-4:30PM
Friday:
9AM-4:30PM
Saturday:
Closed
Sunday:
Closed

Location Map