The Plumbing Works

About The Plumbing Works

Nestled in the heart of Reading, PA, The Plumbing Works has proudly served Berks County for years as a leading plumber, HVAC contractor, and air conditioning system supplier. From routine drain cleaning to complex furnace repair service, our full spectrum of heating contractor and air conditioning repair service offerings keeps homes and businesses comfortable year-round. Whether you need expert gasfitter solutions, reliable drainage service, or comprehensive air conditioning installation, our team delivers the professionalism, technical mastery, and customer-first attitude that local residents have come to trust.

Comprehensive HVAC, Plumbing & Drainage Services

At The Plumbing Works, no job is too large or small. Our certified plumbers adeptly tackle everything from leaky faucets to sewer line overhauls. As a top air conditioning contractor and air conditioning repair service provider, we install high-efficiency systems, perform preventive maintenance, and restore cooling quickly when summer temperatures spike. Our heating contractor division specializes in furnace repair service and heating system upgrades, ensuring you stay warm during Pennsylvania’s coldest months. We also offer dedicated drainage service—including sump pump replacement and emergency water extraction—to protect your property from flooding and water damage.

Why Customers Trust Us

Professionalism & Expertise
Customers consistently commend our technicians for their deep knowledge and courteous demeanor. Dan’s team, for instance, arrives on time, works meticulously, and leaves the workspace spotless—just as our reviews promise. Whether it’s a standard HVAC tune-up or a complex repiping project, our licensed gasfitters and plumbers diagnose issues thoroughly and explain every step before lifting a wrench. This commitment to clean, respectful service turns first-time callers into long-term partners.

Quality of Work & Reliability
From chronic kitchen sink clogs to finicky heat exchangers, The Plumbing Works won’t quit until the root cause is resolved. One customer raved, “They would not give up until they found the issue,” a testament to our meticulous troubleshooting and lasting repairs. Many clients return for multiple projects, confident that our reliable solutions will stand the test of time.

Responsive Scheduling & Clear Communication

Same-Day & Next-Day Appointments
When pipes burst or A/C units fail, you need help now. We pride ourselves on accommodating urgent requests with same-day or next-day service windows. One homeowner shared, “I Googled plumbers near me, called, and they sent two experts out that same day,” highlighting our ability to mobilize quickly and efficiently.

Real-Time Notifications
To ease scheduling anxiety, we pioneered photo and text arrival alerts. Before each appointment, you’ll receive a picture of your technician—often Austen Goodman or Zack Lavender—and a live update on their ETA. This transparency means no more unanswered calls or surprise visits, just straightforward communication every step of the way.

Transparent Pricing & Exceptional Value

We believe honest pricing fosters lasting relationships. Every estimate clearly outlines material and labor costs, and our technicians provide multiple repair or replacement options so you can choose what best fits your budget. While some jobs carry higher price tags—like complex furnace overhauls—many customers describe our rates as fair and competitive. One reviewer noted being “shocked at what I thought was a really low price” for a routine repair, underscoring our commitment to delivering value.

Meet the Team Behind the Service

Front Office Champions
Behind every successful plumbing, heating, or air conditioning project is our stellar office staff. Lisa, our office manager, is renowned for her empathy and precision, ensuring every call is met with a friendly voice and clear scheduling details. Candi specializes in emergency bookings and once secured an appointment within two hours for a panicked homeowner—another reason customers keep coming back.

Star Technicians
Technician Austen Goodman consistently earns kudos for his patient explanations and thorough workmanship. Clients appreciate that he “takes the time to explain everything” in detail, empowering homeowners with knowledge about their own systems. And when Austen isn’t on the job, you might meet Zack Lavender, whose professionalism has become synonymous with The Plumbing Works brand.

Specialized Solutions & Flexible Financing

One standout service is our sump pump replacement program. For customers battling repeated basement flooding, we offer extended financing plans—sometimes up to 120 months at competitive rates—to make quiet, upgraded models accessible. As one relieved homeowner shared, “It took maybe four hours… this one is so quiet, which my son loves,” proving that effective water management can be both practical and family-friendly.

Get Started with The Plumbing Works

When you choose The Plumbing Works in Reading, PA, you’re not just hiring a plumber or HVAC contractor—you’re partnering with a team that values your home, your time, and your peace of mind. Contact us today for transparent pricing, prompt scheduling, and expertly delivered solutions that stand the test of time. Whether you need air conditioning repair service, furnace repair service, or comprehensive drainage service, we’re here 24/7 to keep your systems running smoothly.