What people love here...

Free Amazon Return Service (“No Box Needed”)

Customers repeatedly mention this hassle-free, cost-free return process as a major convenience.

"There’s an option where all I have to do is take the product to the store… they scan it, take care of packaging it, print labels, and ship it out. It’s FREE." (Review 20)
"I love that they participate in the no box or bag needed if offered by Amazon! Check your QR code to be sure… they make returns so easy and painless!" (Review 19)

Key Themes from Reviews

Staff Friendliness & Customer ServicePositive

Many customers praise the friendly, helpful attitude of the staff, making visits pleasant and efficient.

""Excellent customer service. They always greet customers with a smile on their face." (Review 1)"
""Always fast friendly service. And store is always clean and smells good!" (Review 48)"

About The UPS Store

The UPS Store in Reading, PA

Located in the heart of Reading, PA, The UPS Store is your neighborhood business center offering a full suite of shipping and mailing services, freight forwarding, mailbox rentals, notary public services, office and packaging supplies, print shop capabilities, and secure document shredding. Whether you’re an entrepreneur sending inventory across the country, a student needing color prints for a presentation, or a busy professional dropping off an Amazon return, this one-stop shop brings convenience and expertise under one roof.

Friendly, Multilingual Service That Puts You at Ease

From the moment you walk through the door, you’ll be greeted by a smiling face and a helpful attitude. Customers consistently praise the staff’s warm professionalism, noting that “they always greet customers with a smile on their face” and deliver “fast, friendly service.” Bilingual associates ensure that English and non-English speakers alike receive clear, courteous assistance. That kind of personalized attention not only makes routine tasks feel effortless but also builds lasting relationships, earning The UPS Store a reputation as a welcoming community hub.

Hassle-Free, Free Amazon Returns

One of the standout offerings at The UPS Store in Reading is its participation in Amazon’s “no box needed” return program. Shoppers rave about the simplicity: scan your QR code, hand over the item, and let the store handle the packaging, label printing, and shipment—all free of charge. As one customer shared, “Every one of my returns was processed in less than 24 hours! It’s hard to believe there is no charge or hassle of boxing and taping.” This streamlined process saves time, eliminates stress, and keeps customers coming back again and again.

Speedy Service with Room to Grow

Many patrons appreciate the quick “walk in, walk out” experience when dropping off pre-labeled packages. On busy days, lines can form—especially if staffing is light—and wait times may stretch longer than expected. Even so, the team works diligently to stay on top of high volume. If you arrive when it’s busiest, you’ll find the same dedicated energy, as employees multitask printing, shipping, and answering questions. While occasional delays happen, the commitment to moving your package swiftly remains a constant.

Transparent Pricing and Excellent Value

At its best, The UPS Store offers clear, competitive rates for shipping, printing, and packaging supplies. Regular clients know that a standard small box or a sheet of color copies comes at a fair price—and they appreciate the consistency. If you ever have questions about fees, just ask a team member to break down costs line by line. While a few guests have encountered inconsistent quotes, management is always ready to clarify charges and maintain the trust that makes The UPS Store a reliable partner for budgets of any size.

Packaging Expertise You Can Trust

When you ship a fragile item—be it glassware, electronics, or artwork—you want confidence that it arrives intact. Many customers commend the meticulous care with which staff wrap and secure packages. “Excellent packaging and package was received in two days with ground shipment,” one patron noted. On rare occasions, a rushed packer has led to breakage, but the store’s franchise system enables immediate resolution through claims and re-shipping. Overall, the skill and materials available here mean your goods are in safe, capable hands.

Standout Staff Members

Certain associates have become local legends for going above and beyond. “CP was great and even stayed after closing to help me seal up my Amazon return,” says one delighted customer. Another thanks “Dhaval Patel for being patient and kind,” hailing his expertise with printing and returns. These team members personify the store’s commitment to solving problems, no matter how small, and embody the spirit of service that keeps people recommending this location.

Comprehensive Business Solutions

Entrepreneurs and small businesses turn to The UPS Store for more than just parcel drop-offs. With mailbox rentals offering real street addresses, notary services for legal documents, and on-demand freight forwarding for international shipments, you’ll find everything needed to keep operations running smoothly. The office supply section stocks everything from file folders to ink cartridges, while the print shop turns out posters, flyers, and professional marketing collateral in a flash. Add secure shredding to protect sensitive information, and you’ve got a full arsenal of business solutions under one roof.

Convenient Location with Important Notes

Nestled near major routes in Reading, the store is easy to find, but parking can be limited. Maneuver carefully in the compact lot and allow extra time during peak hours. Some customers have noted tight turns and tricky exits, so if you’re handling an urgent shipment, consider whether carpooling or a quick ride-share might deliver a smoother arrival. Despite these logistical quirks, most still agree that the benefits of friendly service, efficient returns, and professional printing far outweigh the few parking hurdles.

Why Choose The UPS Store in Reading?

• A full range of shipping, mailing, and freight forwarding services
• Free, no-box Amazon returns handled in minutes
• Expert packing, packaging supplies, and office essentials
• Professional print shop and secure shredding services
• Notary public and mailbox rental for personal and business needs
• Friendly, multilingual staff, including standout associates like CP and Dhaval Patel

Whether you’re sending a gift across town, printing marketing materials for your startup, or simply need to shred old tax documents, The UPS Store in Reading, PA, offers the professional care, transparent pricing, and customer-first attitude you’ve been searching for. Drop in today and discover why local businesses and residents alike rely on this convenient, all-in-one destination for their shipping, printing, and administrative needs.

Description

Store offering shipping, packaging, printing & other services, plus office supplies.

About This Business

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Service options

  • In-store pickup
  • Onsite services

Contact Information

3535 N 5th Street Hwy Ste 2
Reading, PA 19605
United States of America

Website: Visit Website

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Customer Reviews

4.0 out of 5 stars

Based on 129 reviews

Review data

5 star reviews

73%

4 star reviews

2%

3 star reviews

1%

2 star reviews

2%

1 star reviews

22%

Working Hours

Monday:
9AM-7PM
Tuesday:
9AM-7PM
Wednesday:
9AM-7PM
Thursday:
9AM-7PM
Friday:
9AM-7PM
Saturday:
9AM-5PM
Sunday:
10AM-3PM

Location Map