Tower Health Medical Group Family Medicine - Gateway

Nestled in the heart of Reading, PA, Tower Health Medical Group Family Medicine – Gateway is your neighborhood medical clinic and family practice physician dedicated to delivering compassionate, patient-centered care. Whether you’re scheduling a well-child visit, managing a chronic condition, or in need of a quick prescription refill, our team strives to make each visit as seamless and reassuring as possible. From your first call to your post-visit follow-up, we’re here to support the health and well-being of every member of your family.

A Tradition of Compassionate, Personalized Care

At the core of our practice is a genuine commitment to listening and responding to your health concerns. Dr. Kleiman embodies this approach: “He listens to you and really tries to help you,” one patient reported, adding, “I only see Dr. Kleiman and he is the best doctor ever.” This level of attentive care sets the tone for our entire staff. We believe that medicine is as much about understanding your story as it is about diagnosing symptoms, and we work diligently to ensure you feel heard, respected, and supported at every step.

Responsive Communication You Can Count On

Communication and responsiveness are pillars of any trusted family practice physician, and while feedback is mixed, we celebrate the efforts of team members like Kimberly Ritchey and her assistant Michelle. Patients consistently praise their reliable follow-up and timely callbacks: “Kimberly Ritchey is the best PCP there and her assistant Michelle is so on point with getting information back to you.” We recognize that some messages may have gone unanswered in the past, and we’re actively enhancing our systems to guarantee that every patient receives the attention and information they need—whether it’s test results, treatment plans, or simple reassurance.

Efficient Scheduling and Accessibility

We understand that busy schedules and unforeseen health concerns don’t always fit neatly into 9-to-5 hours. Although some patients have noted challenges with appointment availability and occasional cancellations, we’re committed to improving access. Our front-desk team is expanding clinic hours and streamlining scheduling processes to help you secure appointments in a timely manner. For our seniors and homebound patients, Dr. Bulb’s house calls have become a hallmark of convenience and compassion: “Doctor Bulb even makes house calls to his senior patients if they can’t get there. That’s a great doctor!”

Minimal Wait Times for Maximum Comfort

One of the most consistent compliments we hear is about our efficient patient flow. Many visitors report wait times of under ten minutes: “Wait times have never been long. I think 10 min. is the longest I ever waited,” shared one patient. We coordinate closely with front-desk staff, nurses, and physicians to keep your visit on schedule—so you can get in, get the care you need, and get back to your day without undue delay.

Comprehensive Medical Services Tailored to Your Needs

As a full-service family practice medical clinic, Tower Health Medical Group Family Medicine – Gateway provides a broad spectrum of preventive and acute care services:

• Well-child exams and immunizations
• Routine physicals and annual wellness visits
• Chronic disease management (diabetes, hypertension, asthma)
• On-site basic lab work and phlebotomy (complete with our patients’ favorite children’s phlebotomist, who has a knack for putting little ones at ease)
• Prescription management and medication reviews
• Coordination of advanced imaging and specialist referrals

While we remain dedicated to handling routine prescriptions promptly, we acknowledge feedback that refill requests—especially for maintenance medications like inhalers—have sometimes faced delays. We’re bolstering our pharmacy liaison team to expedite your refills and reduce any wait time between request and pickup.

A Team That Cares, From Reception to Physician

Professionalism and courtesy are non-negotiable for us, and we’re proud of the many patients who describe our staff as “exceptionally polite and caring.” If you’ve ever felt rushed or dismissed, please know we take those comments seriously and continually invest in training and coaching to ensure every interaction—whether on the phone or in person—is respectful and empathetic. From our receptionists to our medical assistants and physicians, each team member shares a unified goal: to treat you like family.

Testimonials That Inspire Confidence

Our patients’ voices paint a vivid picture of life at Tower Health Medical Group Family Medicine – Gateway. Here are just a few highlights:

• “My kids’ favorite phlebotomist works here… they are doing a great job if the kids have a favorite person that comes at them with a sharp needle.”
• “They have always filled my prescriptions and returned my calls.”
• “Dr. Kleiman truly listens, and he’s helped me manage my health in ways other doctors never did.”

These stories underscore the difference it makes when skilled professionals combine medical expertise with genuine human warmth.

Join Our Growing Family Medicine Practice

Choosing the right family practice physician and medical clinic can shape your entire healthcare journey. At Tower Health Medical Group Family Medicine – Gateway, you’re more than a chart number—you’re a valued individual with unique needs and concerns. We invite you to experience thoughtful, timely, and comprehensive care in Reading, PA. From anticipated preventive visits to unexpected health challenges, our dedicated team is ready to partner with you for a healthier, happier tomorrow.

To schedule your first appointment or to learn more about our services, call us today. Let us welcome you into our Tower Health family—where your health truly comes first.