
Trailer Hitches at U-Haul
Trailer Hitches at U-Haul in Shillington, PA specializes in expert trailer hitch installations, known for their knowledgeable staff and customer-centric service. Led by standout manager Chris, the team consistently demonstrates professionalism and thoroughness in their work.
What people love about Trailer Hitches at U-Haul
Chris the Manager
Multiple customers specifically praise Chris’s leadership and customer focus, marking him as a standout team member.
Attentive Harness-Installation Tech
This moment of hands-on care in difficult conditions resonated strongly, showing exceptional dedication.
Knowledgeable Installer
Customers highlight the installer’s expertise in identifying needs and executing the job correctly.
Professional & Thorough Team
The consistent use of “professional” and “thorough” underscores a team-wide commitment to quality service.
Key Themes from Reviews of Trailer Hitches at U-Haul
Installation Quality/Workmanship
MixedSome customers report poor workmanship and incomplete installs while others praise the technical skill of the installer.
Communication & Follow-Up
NegativeSeveral customers are frustrated by a lack of updates and uncompleted work without any notification.
Staff Professionalism & Thoroughness
PositiveCustomers appreciate the professionalism and attention to detail demonstrated by the installation team.
Customer-Centric Attitude
PositiveReviewers feel the staff go above and beyond to ensure customer satisfaction and comfort.
Staff Knowledge & Expertise
PositiveCustomers consistently note the technical know-how of the staff, including anticipating additional parts or steps.
Leadership & Management
PositiveThe manager, Chris, is singled out as a key strength, reinforcing confidence in the facility’s leadership.
About Trailer Hitches at U-Haul
About Trailer Hitches at U-Haul
Nestled in the heart of Shillington, PA, Trailer Hitches at U-Haul is your one-stop trailer supply store and truck accessories store. Whether you’re towing a small utility trailer for weekend getaways or outfitting a heavy-duty rig for commercial hauling, our expertly curated inventory and hands-on installation services ensure you leave fully equipped and confident on the road. Backed by a national brand yet deeply rooted in our local community, we combine quality products, knowledgeable staff, and a customer-first attitude to deliver a towing experience that’s second to none.
Comprehensive Trailer Supplies and Accessories
At Trailer Hitches at U-Haul, we carry everything you need to tow with ease and safety. From a selection of trailer hitches—receiver hitches, gooseneck hitches, 5th-wheel hitches—to wiring harnesses, ball mounts, hitch locks, and towing mirrors, our shelves are stocked with top manufacturer brands you can trust. We also offer robust truck accessories: bed liners, tonneau covers, cargo management solutions, and more. Whether you’re a weekend warrior or a seasoned hauler, you’ll find the right part, the right price, and the right advice to get your rig ready for the road.
Skilled Installation with Unmatched Expertise
Installing a trailer hitch or wiring harness isn’t just about bolting on hardware—it’s about precision, safety, and long-term reliability. Our installation bay is staffed by technicians praised for their technical skill and attention to detail. Customers have noted that our installers anticipate additional needs, such as specialized wiring harnesses, ensuring no detail is overlooked. One reviewer said, “Installer was very knowledgeable—I didn’t even know I needed the harness,” a testament to our team’s proactive approach. While a few customers have mentioned inconsistent finishes, we view every piece of feedback as an opportunity to refine our process and deliver a flawless result every time.
Putting Customers First Through Clear Communication
We understand that time is valuable, and nothing frustrates more than unexpected delays or lack of updates. In response to feedback about missed calls and incomplete work notifications, we’ve strengthened our communication protocols. From confirming appointments to real-time status texts while your vehicle is in the bay, we aim to keep you informed every step of the way. Our goal is simple: you arrive with questions, and you leave with clear answers—no surprises, just seamless service.
Professionalism and Thoroughness—Our Hallmarks
Step into our facility, and you’ll notice a culture of professionalism and respect. From the front-line service associates who greet you at the door to the installation team who double-checks every bolt, our staff is committed to going above and beyond. Customers frequently describe our approach as “very professional and thorough,” and many have shared that they would “highly recommend” our services based on the quality and care they experienced. Whether it’s ensuring proper torque specifications on a hitch or routing wiring neatly out of sight, our attention to detail gives you peace of mind on every journey.
Leadership You Can Rely On
At the helm of Trailer Hitches at U-Haul Shillington is Chris, our facility manager and a pillar of customer satisfaction. Time and again, customers praise Chris for his approachable demeanor, prompt problem-solving, and genuine dedication to their needs. One review summed it up perfectly: “Chris the manager is a super fantastic employee and is UHaul’s best asset!” Under his guidance, our team continuously hones its skills, embraces customer feedback, and maintains a positive, can-do attitude.
Going the Extra Mile—Literally
We believe exceptional service isn’t just a catchphrase—it’s demonstrated in action. On a sweltering summer afternoon, one of our technicians paused mid-install, braved the heat, and slid under a truck to secure a harness connection that would have otherwise been overlooked. That level of hands-on care is why our customers feel truly looked after and why our shop stands out in Shillington and beyond.
Why Choose Trailer Hitches at U-Haul?
• Deep Inventory: From standard ball mounts to specialty towing mirrors, we have the parts you need, when you need them.
• Skilled Technicians: Our team’s technical expertise means your installation is done right—safe, secure, and ready for the road.
• Transparent Communication: Updated arrival times, progress notifications, and clear post-service summaries keep you in the loop.
• Customer-Centered Culture: Every decision, from inventory choices to service protocols, is driven by your feedback and satisfaction.
• Leadership Excellence: With Chris and his team at the wheel, expect professionalism, accountability, and a friendly face every time you visit.
Ready to Tow with Confidence?
Whether you’re upgrading your truck accessories or installing a brand-new trailer hitch, trust the Shillington experts at Trailer Hitches at U-Haul to deliver products and service that exceed expectations. Stop by our convenient location, call to schedule an appointment, or browse our online inventory for more information. Let our professional and thorough team help you hit the road safely, securely, and confidently—because at Trailer Hitches at U-Haul, we’re all about helping you tow with ease.
Unique Details About Trailer Hitches at U-Haul
Payments
- Debit cards
- Credit cards
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Service options
- Delivery
- Curbside pickup
- In-store pickup
- In-store shopping
- Same-day delivery
Alternative Local Businesses in Shillington, PA
Contact Information for Trailer Hitches at U-Haul
Shillington, PA 19607
United States of America
County: Berks County
Phone: +1 610-775-5140
Website: Visit Website
Customer Reviews
3.9 out of 5 stars
Based on 7 reviews
Review data
5 star reviews
- 71%
4 star reviews
- 0%
3 star reviews
- 0%
2 star reviews
- 0%
1 star reviews
- 29%
Working Hours / Hours of Operation
- Monday:
- 7AM-7PM
- Tuesday:
- 7AM-7PM
- Wednesday:
- 7AM-7PM
- Thursday:
- 7AM-7PM
- Friday:
- 7AM-8PM
- Saturday:
- 7AM-7PM
- Sunday:
- 9AM-5PM

