United States Postal Service Logo

United States Postal Service

2.5(12 reviews)

What people love here...

Helpful & Kind Gentleman at Counter

This individual is specifically praised for delivering friendly, supportive counter service amid generally poor interactions.

The gentleman who assisted me with mailing a parcel was very helpful & kind.

Key Themes from Reviews

Staff Friendliness & ProfessionalismNegative

Customers frequently encounter rude, unprofessional staff who display frustration and hostility toward basic tasks.

"Miserable staff, gets upset if you drop packages off, if it’s not your home post office."
"Staff is extremely rude and curses in front of customers."

About United States Postal Service

Overview

United States Postal Service – Bernville, PA is your neighborhood hub for reliable post office services, logistics solutions, shipping and mailing needs, as well as secure money order transactions. Nestled in downtown Bernville, this USPS location serves families, businesses, and travelers throughout the region. Whether you’re dropping off envelopes, sending parcels across the country, or purchasing a money order, our goal is to deliver convenience and peace of mind with every visit.

Comprehensive Postal & Logistics Services

At the Bernville post office, we offer a full suite of services designed to streamline your day-to-day mail and shipping tasks:

  • Mail & Package Shipping: From First-Class letters to Priority Mail® and Express Mail®, we handle shipments of all sizes and destinations.
  • Logistics Support: Businesses benefit from bulk mailing solutions, freight services, and contract logistics tailored to local needs.
  • Money Order Service: Secure domestic and international money orders are available over the counter—ideal for bill payments, gift transfers, and safe transactions when cash isn’t an option.
  • Retail & Supplies: Choose from a variety of packaging materials, stamps, and mailing supplies to protect your shipments and showcase your brand.

A Team Committed to Service

Every organization faces challenges, and our Bernville staff is no exception. While some customers have noted occasional impatience or curt interactions at the counter, others regularly praise the courtesy and expertise of the postal associates.

  • “The gentleman who assisted me was very helpful & kind,” remarked one visitor, underlining the fact that dedicated team members are on hand to make your transaction swift and stress-free.
  • Veteran mail carriers also earn high marks, often delivering mail with consistency and professionalism, rain or shine. They’ve built trust in the community over years of dependable service.

Our leadership is actively focused on strengthening customer relations. Ongoing training and feedback sessions aim to ensure that every customer—whether a first-time visitor or a longtime patron—encounters friendly, knowledgeable assistance.

Tracking, Delivery & Accountability

We understand that timely, transparent delivery is critical. Recent feedback has highlighted areas in need of improvement—late packages, missing scans, and occasional delivery mix-ups. In response:

  • We’re reinforcing our scanning protocols to ensure each package is documented properly at every handoff.
  • A dedicated local support line provides faster follow-up on misplaced mail.
  • Management is reviewing delivery routes and weather contingencies to minimize delays, so if you’ve waited days past your expected delivery date, you’ll soon experience more consistent arrival times.

Positive Highlights & Recent Improvements

Our customers’ voices drive real change at USPS Bernville. After months of challenges, many have reported a turnaround:

  • “This post office has had some major problems for months,” one review notes, “but I have to say I’ve been having great service the last few weeks.”
  • The helpful gentleman at the counter remains a shining example of the warm, solution-oriented service we strive to provide.
  • Our veteran mail carrier continues to receive praise for on-time deliveries and respectful customer interactions.

These positive strides are no accident: enhanced staff training, better route planning, and a renewed focus on courtesy have all contributed to a smoother, more reliable experience. Whether you’re sending an urgent document or picking up a money order, you’ll find the improvements noticeable from the moment you walk in.

Visit the Bernville, PA Post Office Today

When you need a trustworthy partner for shipping, mailing, logistics, or money orders, trust the United States Postal Service in Bernville, PA. Our centrally located office offers easy parking and extended lobby hours to fit your schedule. Stop by for all your mailing essentials, or reach out by phone to inquire about business shipping rates and bulk logistics services. Come see how we’re raising the bar on professionalism, timeliness, and community-centered service—one package, one letter, and one handshake at a time.

Categories

About This Business

Payments

  • Debit cards
  • Credit cards
  • NFC mobile payments

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Service options

  • Delivery
  • Onsite services

Contact Information

125 3rd St
Bernville, PA 19506
United States of America

Website: Visit Website

Claim This Business

Customer Reviews

2.5 out of 5 stars

Based on 12 reviews

Review data

5 star reviews

33%

4 star reviews

0%

3 star reviews

8%

2 star reviews

0%

1 star reviews

58%

Working Hours

Monday:
8AM-4:30PM
Tuesday:
8AM-4:30PM
Wednesday:
8AM-4:30PM
Thursday:
8AM-4:30PM
Friday:
8AM-4:30PM
Saturday:
8AM-12:30PM
Sunday:
Closed

Location Map