United States Postal Service

Overview

The United States Postal Service in Reading, PA, stands as a trusted community cornerstone for anyone in need of a post office, logistics service, money order service, or shipping and mailing service. Conveniently located in the heart of Reading, this USPS branch combines the reliability of a national network with the personal touch of a neighborhood office. Whether you’re sending a heartfelt letter, shipping a family heirloom, or purchasing a money order for bill payment, you’ll discover a full suite of postal and logistics solutions right here.

Services Offered

• Shipping & Mailing Service: From small envelopes to oversized parcels, USPS Reading offers competitive rates on Priority Mail, First-Class Mail, and Express Mail. Track packages online, schedule pickups, or drop off at the counter—whichever method works best for you.
• Logistics Service: For local businesses and individuals alike, the branch handles bulk mailings, direct mail campaigns, and freight logistics. Tap into the USPS network to reach customers across the U.S. quickly and affordably.
• Money Order Service: Avoid the hassle of online payment errors. Secure your transactions with a USPS money order—backed by the reliability you expect from a national postal provider.
• Package Tracking & Insurance: Access robust tracking tools and optional insurance to safeguard your goods. Know where your shipment is every step of the way, with proof of delivery and signature confirmation available when needed.

In-Branch Experience

Walking into the Reading, PA post office, you often find a steady stream of locals coming in for everything from stamp purchases to large parcel drops. Many reviewers praise the friendliness and efficiency of the staff:
– “They’re always very friendly and the line moves pretty quickly.”
– “Fast service, nice people.”

And while peak hours can bring a line, dedicated employees like “B…” go the extra mile to make your visit memorable. One customer raved, “The gentleman that took care of me today was so kind. Exceptional customer service—that man deserves a raise.” This standout attention transforms a routine trip into a positive encounter, ensuring you leave confident your mail is in good hands.

Shipping and Delivery

Delivering mail and packages on time is at the core of USPS’s mission. Over the past year, the Reading branch has shown its commitment to improvement. After customer feedback about late-evening arrivals, delivery times have shifted to reliable morning windows. As one satisfied resident noted, “For the past year we had the worst mail man and the last few weeks have been great! We are getting our mail every day and not at 7–8 at night!!”

That said, occasional challenges arise:
• Package Handling & Tracking: Some customers report scanning errors or mishandled parcels, even rare incidents of forged signatures on high-value items. While these experiences are understandably frustrating, the branch actively reviews each case to minimize future mishaps.
• Address Accuracy & Delivery Errors: A small number of deliveries find their way to the wrong address. USPS encourages customers to verify addressing details and file missing-mail requests promptly to ensure swift resolution.

USPS Reading handles thousands of shipments monthly, and every piece of feedback helps refine processes. By investing in staff training and technology, the branch aims to restore and maintain the highest reliability standards.

Customer Care and Communication

Staying in touch matters. Whether it’s a tracking update, a routing question, or a money order inquiry, customers rely on clear communication. Reviewers have pointed out that phone lines can be difficult to reach: “Trying to communicate with USPS is a NIGHTMARE…If they would answer the phone!” In response, the Reading office is piloting extended hours at the service desk and exploring dedicated callback options to reduce hold times.

Inside the branch, too, team members balance busy workloads with personable service. While many applaud swift counter work, occasional slowdowns—when clerks pause to answer internal questions—have prompted management to reinforce best practices for smooth customer flow. The goal is simple: keep wait times minimized without sacrificing the friendly, approachable tone that sets this office apart.

Why Choose USPS Reading, PA?

1. Comprehensive Postal Solutions: From everyday letters to specialized freight, tap into a nationwide network with local expertise.
2. Friendly, Knowledgeable Staff: Experience the warmth of personalized service—especially from top performers like “B…” who exemplify postal professionalism.
3. Responsive Improvement: Recent upgrades to delivery routes and in-branch procedures reflect a dedication to customer feedback and continuous progress.
4. Secure Transactions: Whether you need a money order, insurance, or signature confirmation, rest assured your valuables and payments are protected.
5. Community Focus: As a local branch, USPS Reading contributes to Reading, PA’s economic vitality, supporting both personal and business mailing needs.

Visit Us Today

For your next mailing or shipping project, or to purchase a money order with confidence, make the United States Postal Service in Reading, PA, your first stop. Discover how a national institution can feel like part of the neighborhood—backed by advanced logistics and delivered with a personal touch. Whether you’re an individual, a small business owner, or a community organization, USDA Reading is here to connect you with friends, family, and customers around the corner or across the country.