What people love here...
Inez’s Problem-Solving Expertise
Customers single out Inez by name for her ability to resolve complicated account issues smoothly, underscoring her exceptional value.
Key Themes from Reviews
Customer Service & Staff AttitudeMixed
While some customers rave about friendly, helpful staff, others encounter rudeness and unprofessional behavior.
About First National Bank
About First National Bank
Nestled in the heart of Wyomissing, PA, First National Bank blends hometown warmth with the stability of a respected financial institution. As a community-focused bank, we understand local priorities—from small business growth to family budgeting—and tailor our services to meet the unique needs of Berks County residents. Whether you’re opening your first checking account, applying for a home loan, or simply stopping by to deposit a check, you’ll find a reliable partner ready to guide you through every step of your banking journey.
Warm, Community-Focused Service
At First National Bank, people are more than account numbers—they’re neighbors. Our staff takes pride in delivering personal attention, listening carefully to your questions, and going the extra mile to ensure you leave satisfied. One customer raved, “The nicest ladies work at this branch! The best banking experience I’ve ever had.” We celebrate moments like these, and we’re equally committed to learning from every encounter. If ever a team member falls short of our high standard, rest assured we welcome that feedback and continuously train our staff to blend professionalism with genuine friendliness.
Expert Problem Solving
Complex financial matters call for expertise and resourcefulness. Customers consistently single out our colleague Inez for her exceptional ability to untangle even the most intricate account issues. As one reviewer put it, “Inez took care of them easily, when no one else seemed to understand the problems.” That kind of problem-solving finesse underpins our entire approach: pairing deep product knowledge with a willingness to roll up our sleeves and find answers. From navigating lending requirements to resolving online-banking quirks, we aim to ensure you never feel stuck—and that every solution is clear, comprehensive, and tailored to your circumstances.
Banking Flexibility & Convenience
Your time is valuable, and First National Bank offers multiple ways to bank on your schedule. Our on-site ATM provides 24/7 access for quick withdrawals, check deposits, and balance inquiries—perfect for those moments when you need to take care of business outside of branch hours. If you prefer human interaction, our drive-thru lanes and in-branch tellers are standing by, though we acknowledge past frustrations with wait times. We’re actively optimizing staffing and workflow to reduce delays, even during lighter traffic periods. Meanwhile, our robust online and email support channels mean you can initiate routine transactions or ask questions from home, at work, or on the go.
Transparent & Secure Financial Management
We understand how surprising fees and fine print can erode trust, which is why First National Bank is committed to clear, upfront disclosures. From account maintenance fees to penalty structures, every charge is explained in plain language—so you always know what to expect. When fraud concerns arise, our security team strives to guide you through each step with respect and empathy. We’re enhancing our fraud-claim process to ensure you feel comfortable providing necessary information and confident in our protection measures. Our goal is to safeguard your assets without ever making you feel like just another case number.
Community Commitment & Accessibility
First National Bank’s roots run deep in Wyomissing and beyond. We partner with local nonprofits, sponsor youth programs, and support area businesses, knowing that strong financial health benefits everyone in our community. While some customers have noted a transition to standard banking hours, we remain eager to explore new ways—extended hours, pop-up services, or mobile solutions—to fit the evolving needs of busy families and professionals. Your voice shapes our future offerings, and we encourage you to share ideas for making banking with us even more convenient.
Why Choose First National Bank?
Choosing a bank is about more than interest rates and ATM locations—it’s about trust, reliability, and genuine care. At First National Bank in Wyomissing, PA, you’ll find:
• A dedicated team celebrated for friendly, personalized service
• Proven experts like Inez, ready to tackle complex financial challenges
• Multiple channels—branch, drive-thru, ATM, online, and email—to fit your lifestyle
• Transparent policies designed to demystify fees and protect your funds
• A commitment to community well-being, supporting local growth and opportunity
Whether you’re establishing your first account, expanding your business, or safeguarding your family’s future, First National Bank stands beside you. Visit us today in Wyomissing, PA, and discover the difference a community-minded bank can make for your financial life.
Categories
About This Business
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Service options
- Drive-through
Contact Information
Wyomissing, PA 19610
United States of America
Phone: +1 610-685-1200
Website: Visit Website
Customer Reviews
2.4 out of 5 stars
Based on 26 reviews
Review data
5 star reviews
- 31%
4 star reviews
- 4%
3 star reviews
- 4%
2 star reviews
- 0%
1 star reviews
- 62%
Working Hours
- Monday:
- 9AM-5PM
- Tuesday:
- 9AM-5PM
- Wednesday:
- 9AM-5PM
- Thursday:
- 9AM-5PM
- Friday:
- 9AM-5PM
- Saturday:
- 9AM-12PM
- Sunday:
- Closed