Members 1st Federal Credit Union

About Members 1st Federal Credit Union

Nestled in the heart of Reading, PA, Members 1st Federal Credit Union is a full‐service credit union dedicated to putting people before profits. Since its founding, Members 1st has grown into a trusted financial partner, offering an array of services that include ATM access, insurance brokerage, investment services, loan agency support, and mortgage brokering. Proudly rooted in community values, this member‐owned cooperative strives to deliver personalized solutions tailored to the unique needs of individuals, families, and small businesses throughout Berks County and beyond.

Comprehensive Financial Services

At Members 1st, you’ll find everything you need to manage, protect, and grow your wealth—all under one roof:

• ATM Access – Convenient, surcharge‐free transactions at branch locations and participating networks nationwide keep your money within arm’s reach.
• Insurance Brokerage – From auto and home coverage to life and business insurance, qualified brokers guide you to the right policy at competitive rates.
• Investment Services – Licensed advisors collaborate with you to build personalized portfolios, retirement accounts, and college‐savings plans.
• Loan Agency – Whether you’re consolidating debt, financing a new vehicle, or borrowing for home improvement, flexible terms and member‐driven rates help you reach your goals.
• Mortgage Brokerage – Explore a range of home‐loan options—from first‐time buyer programs to refinance solutions—backed by local insight and expert guidance.

A Warm, Member-First Atmosphere

Step inside the Reading branch and feel the difference. Members regularly comment on the upbeat, welcoming vibe as soon as they arrive: “From the moment you walk in, they welcome you and attend to you so nicely,” one member shares. Friendly greeters, courteous tellers, and a helpful drive-thru team (“Nice woman at the drive-thru,” reports another) ensure quick, efficient transactions. Even when complex questions arise, Members 1st staff go above and beyond—listening carefully, explaining options clearly, and following up promptly to resolve issues.

Investing in Reliability and Technology

While a few members have experienced delays in payment postings or encountered system glitches, Members 1st has taken this feedback to heart. Significant investments in online and mobile banking platforms now streamline payment processing, reduce posting errors, and provide real-time notifications. These enhancements minimize the chance of late fees and keep you informed every step of the way. Behind the scenes, robust security protocols protect your accounts, giving you peace of mind that your funds and personal data are safe.

Transparent, Member-Focused Policies

Surprise fees can undermine trust, which is why Members 1st is committed to clear, upfront disclosures. Whether you’re ordering account statements or exploring loan options, fee schedules are laid out in plain language. Members can review printing or maintenance charges beforehand, avoiding unwelcome surprises. And in those rare moments when unanticipated costs arise, your Member Service team explains the reasons, explores alternatives, and works with you to maintain financial confidence.

Streamlined Onboarding and Ongoing Support

Opening an account or applying for a loan should feel effortless—and at Members 1st, the goal is just that. A dedicated onboarding squad guides new members through each step, from document collection to account activation. Should a digital glitch occur, representatives proactively reach out via phone or email to reset information and keep your plans on track. The result: a smoother, more transparent process that gets you into the driver’s seat of your finances without lengthy delays or endless paperwork.

Community Commitment and Personalized Guidance

As a not-for-profit credit union, Members 1st reinvests in the Reading community through financial education workshops, local sponsorships, and volunteer initiatives. You’ll find staff taking time to answer questions, offer budgeting tips, and connect members with resources that strengthen financial literacy. When concerns do come up, the same team celebrated for its friendliness is praised for problem resolution: “Great help and understanding staff! They helped me resolve everything and I’m so grateful,” one member notes. It’s this blend of technical know-how and genuine care that sets Members 1st apart.

Why Choose Members 1st Federal Credit Union?

• People-First Philosophy: Member-owned governance ensures your needs drive every decision.
• Full-Spectrum Services: From checking and savings to investments, loans, and insurance, one partner does it all.
• Welcoming Environment: Friendly greetings, attentive staff, and a positive atmosphere make every visit enjoyable.
• Continuous Innovation: Upgraded digital platforms and real-time alerts keep payments on track and accounts secure.
• Transparent Practices: Clear fee schedules and proactive communication build long-term trust.
• Local Roots: Deep community ties mean you benefit from local expertise and reinvestment in Reading’s future.

Whether you’re depositing a paycheck at the ATM, meeting with an investment advisor, or securing a mortgage, Members 1st Federal Credit Union in Reading, PA, offers the combination of small-town friendliness and big‐league expertise you deserve. Become a member today and experience financial services designed around you—your goals, your dreams, your community.