Pennsylvania American Water

About Pennsylvania American Water

Pennsylvania American Water, located in the heart of Sinking Spring, PA, is the community’s leading water utility company. For decades, we have embraced the vital responsibility of delivering safe, clean drinking water to homes and businesses across our service area. Every drop we supply is treated and monitored under stringent state and federal standards, ensuring customers enjoy reliable access to one of life’s most essential resources.

Our Commitment to Value

We understand that price and value are top-of-mind for every household and business. While some customers have voiced concerns about water rates and the impact of periodic price adjustments, those changes reflect careful investments in infrastructure, treatment facilities, and advanced testing protocols. By reinvesting revenue into pipeline upgrades, water-main replacements, and modern purification equipment, Pennsylvania American Water works to minimize disruptions, reduce leaks, and maintain the high level of service our neighbors expect. Our goal is to strike a fair balance—keeping rates as competitive as possible while funding the safety and reliability measures that protect public health.

Evolving Customer Service

Delivering high-quality water goes hand in hand with responsive, transparent customer service. We’ve heard feedback that there is room to boost the responsiveness and accessibility of our support channels. To address this, our customer care team is actively reviewing processes to streamline inquiries and accelerate resolution times. Whether you prefer to speak with a live representative by phone, send questions through our online portal, or access answers via our website’s growing FAQ section, Pennsylvania American Water is committed to making assistance more convenient and reliable. We value every opportunity to learn from our customers and to build stronger, more helpful lines of communication.

Quality You Can Taste and Trust

Though some local residents have commented that “the water is not that great,” every sample we release meets or surpasses the rigorous benchmarks set by the U.S. Environmental Protection Agency. Our multi‐step treatment process removes impurities, controls mineral content, and ensures you receive water that is both safe and clean—every time it flows from the tap. We routinely test for a wide array of potential contaminants, publish our water‐quality reports, and invite you to review them online. That transparency reflects our unwavering belief that customers deserve full visibility into the source, treatment, and distribution of their water.

Transparency and Integrity

Pennsylvania American Water operates under strict regulatory oversight. While some critics have characterized our actions as anything from “overpriced” to “crooked,” we believe in upholding the highest ethical standards in every aspect of our business. We welcome oversight from the Pennsylvania Public Utility Commission, the Better Business Bureau, and other watchdog agencies. Open reporting mechanisms and regular audits reinforce our accountability and demonstrate our commitment to doing right by the communities we serve. If you ever feel your concerns warrant formal review, rest assured we will cooperate fully with any investigative body to resolve issues fairly.

Join Our Community

At Pennsylvania American Water, we recognize that water service is not just about pipes and pumps—it’s about nurturing a healthy, thriving community in Sinking Spring and beyond. We remain steadfast in our mission to deliver dependable, high‐quality water at a fair cost, backed by customer service that listens, learns, and improves. Whether you’re a longtime resident or new to the area, we invite you to reach out, share your questions, and discover how we can continue building a stronger water system together.

Experience the dedication and care that define Pennsylvania American Water—your local water utility company committed to value, quality, and integrity every single day.