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Tower Behavioral Health

2.3(105 reviews)

What people love here...

Supportive Tech Team on 5S (Dom, Parland Trojan, Jo, Melissa)

Multiple reviewers single out this team for exceptional listening, responsiveness, and after-hours support.

“techs are amazing on 5s Dom is the man… you always stopped and listened.” (Review 1)
“Melissa… spent time on the phone with my wife about my meds at 11 pm so kind.” (Review 1)

Key Themes from Reviews

Staff Professionalism & CompassionMixed

Some customers rave about specific staff who went above and beyond, while others report rudeness and even abuse from nurses and doctors.

"“TECHS, NURSES, DOCTORS… techs are amazing on 5s Dom is the man… all nurses on 5s… you’re the best.” (Review 1)"
"“This place is filled with abusive staff members… Dr. Braxton Baker… screamed at me.” (Review 9)"

About Tower Behavioral Health

Overview

Tower Behavioral Health is a leading mental health service and psychiatric hospital located in Reading, PA. As a full-spectrum mental health clinic, Tower Behavioral Health blends clinical expertise with genuine compassion to support individuals and families facing emotional and psychiatric challenges. From inpatient care on the newly renovated Ward 5S to flexible outpatient counseling, Tower Behavioral Health tailors every aspect of treatment to each patient’s unique journey toward wellness.

Compassionate & Professional Team

At the heart of Tower Behavioral Health’s reputation are its dedicated professionals—techs, nurses, and psychiatrists—who combine rigorous training with authentic empathy. Many patients praise the 5S tech team members—Dom, Parland Trojan, Jo, and Melissa—who listen intently, respond promptly to concerns and even stay late to assist family members over the phone. “Techs are amazing on 5S… Dom is the man,” one grateful patient shared. Night-shift Nurse Jess also consistently receives accolades for her unwavering kindness during overnight hours.

Among the medical staff, Dr. Kho stands out for creating a supportive ward environment, explaining medication options patiently and personally. His approach has left lasting impressions: “Dr. Kho explained how the medications work… was kind and patient.” In the outpatient setting, Dr. Vogel and her team deliver responsive scheduling, adaptive therapy plans, and transparent medication management, ensuring patients feel empowered in their own care decisions.

Personalized Therapeutic Programs

Tower Behavioral Health believes in finding the right therapeutic fit for every individual. While group sessions form the backbone of many treatment tracks—covering coping strategies, life skills and peer support—the clinic also offers personalized one-on-one counseling and family consultations. Patients report that group therapy can be both engaging and relevant when led by experienced facilitators who tailor content to current needs. Outpatient clients benefit from a flexible mix of individual therapy, family education and community reintegration workshops. The result is a balanced program that evolves with each person’s progress.

Comprehensive Clinical Care & Medication Management

As a full-service psychiatric hospital and clinic, Tower Behavioral Health provides thorough psychiatric evaluations, medication management and ongoing clinical oversight. Many patients appreciate how Dr. Chris and other prescribers take time to explain the rationale behind each medication choice, monitor side effects carefully and incorporate patient feedback. One reviewer said, “Dr. Chris—thank you… I can’t even describe how thankful I am.” This collaborative approach helps minimize unwanted side effects and reinforces the therapeutic alliance between patient and provider.

State-of-the-Art Facilities

Tower Behavioral Health’s facilities combine comfort with clinical functionality. Ward 5S features modern patient rooms, bright communal spaces and a fresh design that many describe as “vacation-like.” High-quality meals, prepared daily, are another signature touch—patients frequently recall favorite menu items long after discharge. While the center maintains a rigorous cleaning schedule, it also welcomes feedback about any maintenance concerns to ensure that showers, common areas and patient rooms remain fresh and welcoming.

Commitment to Safety & Security

Patient safety is paramount at Tower Behavioral Health. Careful staffing models, continuous staff training and clear escalation protocols help the clinic address conflicts or concerns swiftly. Open lines of communication allow patients and families to report any safety issues or perceived threats, and leadership responds with transparent investigations and corrective action plans. This commitment to a secure environment underpins every clinical decision and reflects the facility’s dedication to preserving dignity and trust.

Seamless Communication & Aftercare Coordination

Understanding that mental health recovery extends beyond discharge, Tower Behavioral Health places strong emphasis on coordination with outpatient providers, family members and community resources. The clinic’s discharge planners work closely with insurance specialists, social workers and local support groups to set up therapy appointments, medication refills and follow-up meetings—often before a patient leaves the building. Families applaud this continuity of care, noting that it reduces anxiety and smooths the transition back into daily life.

Administrative Transparency & Supportive Billing

Tower Behavioral Health strives to offer clear, upfront information about appointment availability, treatment costs and insurance coverage. The administrative team is committed to minimizing last-minute changes, and a patient advocate is always available to answer billing questions. By fostering open dialogue and flexible payment options, the clinic seeks to remove financial barriers and keep the focus squarely on recovery.

Building a Healthier Reading, PA Community

As a cornerstone of Reading’s healthcare landscape, Tower Behavioral Health collaborates with local schools, community centers and public safety agencies to promote early intervention, mental health education and crisis response. The clinic hosts free seminars on stress management, substance-use prevention and family resilience—extending its impact far beyond the hospital walls. Whether you’re seeking inpatient stabilization, outpatient counseling or simply a compassionate ear, Tower Behavioral Health in Reading, PA stands ready to guide you on the path to lasting well-being.

Categories

About This Business

Planning

  • Appointments recommended

Amenities

  • Restroom

Accessibility

  • Wheelchair accessible seating
  • Wheelchair accessible entrance
  • Wheelchair accessible restroom
  • Wheelchair accessible parking lot

Contact Information

201 Wellness Wy
Reading, PA 19605
United States of America

Website: Visit Website

Customer Reviews

2.3 out of 5 stars

Based on 105 reviews

Review data

5 star reviews

26%

4 star reviews

5%

3 star reviews

5%

2 star reviews

7%

1 star reviews

58%

Working Hours

Monday:
Open 24 hours
Tuesday:
Open 24 hours
Wednesday:
Open 24 hours
Thursday:
Open 24 hours
Friday:
Open 24 hours
Saturday:
Open 24 hours
Sunday:
Open 24 hours

Location Map