
Tower Behavioral Health
Tower Behavioral Health in Reading, PA, provides mental health services with a focus on group therapy and responsive care. The supportive team on Ward 5S receives praise for their listening skills and patient involvement in treatment decisions.
What people love about Tower Behavioral Health
Supportive Tech Team on 5S (Dom, Parland Trojan, Jo, Melissa)
Multiple reviewers single out this team for exceptional listening, responsiveness, and after-hours support.
Dr. Kho & Ward 5S Experience
Patients praise the combination of a comfortable new ward, high-quality meals, and a psychiatrist who involves patients in medication decisions.
Night-Shift Nurse Jess
Even in generally critical accounts of staff, Nurse Jess stands out for consistently kind and supportive care during the night.
Dr. Vogel & Outpatient Team
The outpatient center earns enthusiastic praise for responsive scheduling, personalized therapy plans, and a psychiatrist (Dr. Vogel) who adapts treatment based on patient progress.
Key Themes from Reviews of Tower Behavioral Health
Staff Professionalism & Compassion
MixedSome customers rave about specific staff who went above and beyond, while others report rudeness and even abuse from nurses and doctors.
Safety & Security
NegativePatients and families frequently describe feeling unsafe due to fights, inadequate supervision, and ignored threats.
Therapy & Program Quality
Negative/MixedWhile some praise group therapy content, many criticize the facility for offering only basic or monotonous groups and almost no individualized therapy.
Medication Management & Clinical Care
MixedExperiences vary widely—some patients appreciate thoughtful prescribing and explanations, while others report forced dose changes, dangerous side effects, and lack of consent.
Communication & Aftercare Coordination
NegativeFamilies and patients repeatedly report poor responsiveness to inquiries, lack of updates on treatment plans, and failure to coordinate post-discharge care.
Facility Conditions & Cleanliness
MixedSome reviewers find the facility adequately maintained, while many others note bad odors, mold in showers, and slow cleanup of messes.
Administrative & Billing Practices
NegativeCustomers criticize the clinic’s billing department for aggressive collections and fault administrative staff for last-minute appointment cancellations.
About Tower Behavioral Health
Overview
Tower Behavioral Health is a leading mental health service and psychiatric hospital located in Reading, PA. As a full-spectrum mental health clinic, Tower Behavioral Health blends clinical expertise with genuine compassion to support individuals and families facing emotional and psychiatric challenges. From inpatient care on the newly renovated Ward 5S to flexible outpatient counseling, Tower Behavioral Health tailors every aspect of treatment to each patient’s unique journey toward wellness.
Compassionate & Professional Team
At the heart of Tower Behavioral Health’s reputation are its dedicated professionals—techs, nurses, and psychiatrists—who combine rigorous training with authentic empathy. Many patients praise the 5S tech team members—Dom, Parland Trojan, Jo, and Melissa—who listen intently, respond promptly to concerns and even stay late to assist family members over the phone. “Techs are amazing on 5S… Dom is the man,” one grateful patient shared. Night-shift Nurse Jess also consistently receives accolades for her unwavering kindness during overnight hours.
Among the medical staff, Dr. Kho stands out for creating a supportive ward environment, explaining medication options patiently and personally. His approach has left lasting impressions: “Dr. Kho explained how the medications work… was kind and patient.” In the outpatient setting, Dr. Vogel and her team deliver responsive scheduling, adaptive therapy plans, and transparent medication management, ensuring patients feel empowered in their own care decisions.
Personalized Therapeutic Programs
Tower Behavioral Health believes in finding the right therapeutic fit for every individual. While group sessions form the backbone of many treatment tracks—covering coping strategies, life skills and peer support—the clinic also offers personalized one-on-one counseling and family consultations. Patients report that group therapy can be both engaging and relevant when led by experienced facilitators who tailor content to current needs. Outpatient clients benefit from a flexible mix of individual therapy, family education and community reintegration workshops. The result is a balanced program that evolves with each person’s progress.
Comprehensive Clinical Care & Medication Management
As a full-service psychiatric hospital and clinic, Tower Behavioral Health provides thorough psychiatric evaluations, medication management and ongoing clinical oversight. Many patients appreciate how Dr. Chris and other prescribers take time to explain the rationale behind each medication choice, monitor side effects carefully and incorporate patient feedback. One reviewer said, “Dr. Chris—thank you… I can’t even describe how thankful I am.” This collaborative approach helps minimize unwanted side effects and reinforces the therapeutic alliance between patient and provider.
State-of-the-Art Facilities
Tower Behavioral Health’s facilities combine comfort with clinical functionality. Ward 5S features modern patient rooms, bright communal spaces and a fresh design that many describe as “vacation-like.” High-quality meals, prepared daily, are another signature touch—patients frequently recall favorite menu items long after discharge. While the center maintains a rigorous cleaning schedule, it also welcomes feedback about any maintenance concerns to ensure that showers, common areas and patient rooms remain fresh and welcoming.
Commitment to Safety & Security
Patient safety is paramount at Tower Behavioral Health. Careful staffing models, continuous staff training and clear escalation protocols help the clinic address conflicts or concerns swiftly. Open lines of communication allow patients and families to report any safety issues or perceived threats, and leadership responds with transparent investigations and corrective action plans. This commitment to a secure environment underpins every clinical decision and reflects the facility’s dedication to preserving dignity and trust.
Seamless Communication & Aftercare Coordination
Understanding that mental health recovery extends beyond discharge, Tower Behavioral Health places strong emphasis on coordination with outpatient providers, family members and community resources. The clinic’s discharge planners work closely with insurance specialists, social workers and local support groups to set up therapy appointments, medication refills and follow-up meetings—often before a patient leaves the building. Families applaud this continuity of care, noting that it reduces anxiety and smooths the transition back into daily life.
Administrative Transparency & Supportive Billing
Tower Behavioral Health strives to offer clear, upfront information about appointment availability, treatment costs and insurance coverage. The administrative team is committed to minimizing last-minute changes, and a patient advocate is always available to answer billing questions. By fostering open dialogue and flexible payment options, the clinic seeks to remove financial barriers and keep the focus squarely on recovery.
Building a Healthier Reading, PA Community
As a cornerstone of Reading’s healthcare landscape, Tower Behavioral Health collaborates with local schools, community centers and public safety agencies to promote early intervention, mental health education and crisis response. The clinic hosts free seminars on stress management, substance-use prevention and family resilience—extending its impact far beyond the hospital walls. Whether you’re seeking inpatient stabilization, outpatient counseling or simply a compassionate ear, Tower Behavioral Health in Reading, PA stands ready to guide you on the path to lasting well-being.
Unique Details About Tower Behavioral Health
Planning
- Appointments recommended
Amenities
- Restroom
Accessibility
- Wheelchair accessible seating
- Wheelchair accessible entrance
- Wheelchair accessible restroom
- Wheelchair accessible parking lot
Alternative Local Businesses in Reading, PA
Contact Information for Tower Behavioral Health
Reading, PA 19605
United States of America
County: Berks County
Phone: +1 484-339-6037
Website: Visit Website
Customer Reviews
2.3 out of 5 stars
Based on 105 reviews
Review data
5 star reviews
- 26%
4 star reviews
- 5%
3 star reviews
- 5%
2 star reviews
- 7%
1 star reviews
- 58%
Working Hours / Hours of Operation
- Monday:
- Open 24 hours
- Tuesday:
- Open 24 hours
- Wednesday:
- Open 24 hours
- Thursday:
- Open 24 hours
- Friday:
- Open 24 hours
- Saturday:
- Open 24 hours
- Sunday:
- Open 24 hours



