Tri County Area Federal Credit Union Logo

Tri County Area Federal Credit Union

3.5(111 reviews)
UnclaimedCredit unionCredit union, ATM, Federal credit union

What people love here...

Exceptional Service from Donna Marie

Multiple reviewers single out Donna Marie for her kindness, reliability, and personalized support over years.

“Deal with Donna Marie… she meets me and greets me and goes above and beyond.”
“Donna Marie and her team have been awesome… Great job and thank you for always being there Donna Marie!”

Key Themes from Reviews

Staff Friendliness & Personal AttentionPositive

Customers overwhelmingly praise individual staff for friendly, personalized service that goes above and beyond.

"“Deal with Donna Marie… when I call or tell her I’m coming in I’m there and… she meets me and greets me and goes above and beyond.”"
"“They are consistently some of the best in their customer service… genuinely friendly and incredibly helpful!”"

About Tri County Area Federal Credit Union

Welcome to Tri County Area Federal Credit Union

Nestled in the heart of Pottstown, PA, Tri County Area Federal Credit Union is more than just a financial institution—it’s a community cornerstone. As a full-service federal credit union, we offer checking and savings accounts, member-focused ATMs, online and mobile banking, and a range of lending solutions designed to meet your goals. Our not-for-profit structure means every decision we make prioritizes the well-being of our members, so you can count on us for fair rates, transparent policies, and personalized attention.

Personalized Service That Feels Like Family

From the moment you walk through our doors or pick up the phone, you’ll experience the warmth and expertise that set us apart. Members consistently rave about the genuine friendliness of our team. Take Donna Marie, for example—she greets members by name, anticipates their needs, and goes above and beyond to ensure every detail is handled. It’s this level of care that turns routine transactions into meaningful interactions. And when issues do arise, specialists like Zack spring into action, coordinating behind the scenes and calling you right back with a solution. Whether you’re opening an account, scheduling a loan closing, or simply getting answers, our staff transforms financial services into personal support.

Seamless Lending & Financing Solutions

At Tri County Area FCU, borrowing is designed to be stress-free. Our members highlight how our lending team navigates every step with clarity and efficiency. Shayla, one of our trusted loan officers, exemplifies this approach: by proactively communicating and managing any hiccups, she turned what could have been a complicated RV loan into the least stressful financing experience a member had ever encountered. From auto and RV loans to mortgages and home equity lines of credit, our flexible lending solutions combine competitive rates with straightforward guidance—so you can drive off the lot or move into your new home knowing you’re in good hands.

Welcoming Branch Atmosphere

When you visit any of our branch locations, you’ll find clean, spacious, and inviting environments designed with your comfort in mind. Our Pennsburg office, in particular, has become a hub of camaraderie. Members frequently compliment Jill and her colleagues—Dana, Sierra, Leila, and Will—who cultivate a warm, family-style atmosphere that puts everyone at ease. Whether you’re chatting at the counter or catching up over a quick coffee, our branches are bright, modern spaces where financial conversations happen naturally and confidently.

Evolving Technology & Member Convenience

We recognize the growing importance of digital banking in your daily life. That’s why we continually invest in our online and mobile platforms to bring you greater convenience: from mobile check deposits and real-time transaction alerts to a network of surcharge-free ATMs. While recent system upgrades posed temporary challenges for some members, we’ve listened carefully to your feedback—streamlining our app’s performance, reinforcing data protections, and expanding our support lines. Our commitment to technology means you can manage your finances anytime, anywhere, backed by the same prompt, dedicated service you receive in-branch.

Transparent Policies & Member Advocacy

At Tri County Area Federal Credit Union, fairness and transparency are at the core of our member experience. We understand that account fees and policies can feel confusing, so we strive to communicate every detail up front. Our Member Solutions team is always ready to explain fee structures, account requirements, and direct-deposit incentives—ensuring you make fully informed choices. When—and if—you do incur any charges, you’ll find our representatives swift to discuss options for fee waivers, account upgrades, or alternative products that better align with your needs.

Your Financial Partner for Today and Tomorrow

Whether you’re just starting your financial journey or planning for retirement, Tri County Area Federal Credit Union is here to help you succeed. From friendly face-to-face service at our Pottstown and Pennsburg branches, to customized lending solutions, to a digital platform designed for modern convenience, our mission remains the same: to empower our members through every stage of life. Come see why so many in the Tri County area trust us for exceptional support, reliable financing, and a true sense of belonging. Join us today, and discover the credit union difference.

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About This Business

Offerings

  • Cash advance

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Service options

  • Drive-through

Contact Information

1550 Medical Dr
Pottstown, PA 19464
United States of America

Website: Visit Website

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Customer Reviews

3.5 out of 5 stars

Based on 111 reviews

Review data

5 star reviews

55%

4 star reviews

7%

3 star reviews

5%

2 star reviews

3%

1 star reviews

31%

Working Hours

Monday:
9AM-4:30PM
Tuesday:
9AM-4:30PM
Wednesday:
9AM-4:30PM
Thursday:
9AM-6PM
Friday:
9AM-6PM
Saturday:
9AM-12PM
Sunday:
Closed

Location Map