UGI Heating, Cooling & Plumbing

About UGI Heating, Cooling & Plumbing

UGI Heating, Cooling & Plumbing is your locally trusted plumber, air conditioning contractor, heating contractor, furnace repair service, and HVAC contractor in Reading, PA. For homeowners and businesses alike, we deliver comprehensive solutions that keep comfort systems running smoothly year-round. From routine maintenance on your boiler to emergency air conditioning repair during a heat wave, our team upholds a standard of professionalism and technical expertise that has made us a top choice in Berks County and beyond.

Professionalism & Expertise at Every Turn

Our certified technicians combine friendly service with deep industry knowledge. Customers routinely praise pros like Brett and Juan for their methodical approach and clear explanations. Brett’s expert installation of a Bradford White Electric Hot Water Heater earned high marks because he not only completed the job efficiently but took the time to explain the function of its aluminum anode rod. Juan’s ability to zero in on a tricky water-heater fault—and fix it on the spot—demonstrates why clients call him “an asset to UGI.” Whether you need a minor repair or a system upgrade, expect every UGI tech to arrive courteous, uniformed, and ready to answer your questions.

Swift Responsiveness & Timeliness

When your climate control fails, you need help fast. Our dispatch team prioritizes urgent calls so we can meet—or beat—our appointment windows. During one record-breaking heat wave, Jay arrived within half an hour to restore air conditioning, earning praise for both speed and skill. On another occasion, Ray tackled a stubborn boiler airlock with patience and persistence, running diagnostics step by step until the system was air-free. With UGI, you don’t just get a quick fix—you get the reassurance that comes with prompt, dependable service from start to finish.

Service Contracts & Peace of Mind

Year after year, homeowners renew our preventive maintenance plans to protect their HVAC investments. A UGI service contract not only extends equipment life but also guarantees priority scheduling and discounts on parts and labor. Many clients say the peace of mind alone more than covers the nominal fee. Isaiah, one of our proactive maintenance specialists, frequently goes above and beyond—spotting a worn air filter or tightening a loose connection before it becomes a costly emergency. When you enroll in UGI’s maintenance program, you’re investing in reliable comfort and fewer surprise breakdowns.

Communication & Scheduling: Streamlined Options

Our goal is to make scheduling as painless as possible. For tech-savvy customers, the online booking portal offers instant confirmations and convenient appointment windows. If you prefer personal assistance, our customer care agents are available by phone to guide you through service options. While some clients have found multiple handoffs in our call center, we continually refine training and processes to minimize transfers and resolve inquiries on the first call. Whichever route you choose, you’ll receive clear reminders, status updates, and follow-up to ensure nothing falls through the cracks.

Transparent Pricing & Outstanding Value

UGI strives for full transparency in every estimate and invoice. We provide flat-rate pricing for common services alongside detailed line-item breakdowns of parts and labor. In rare instances where extra fees arise—such as add-on components or inaccessible ductwork—we walk you through each charge before any work begins. If circumstances change mid-job, we adjust your total and process any necessary refunds promptly. Our aim is simple: deliver fair, predictable costs so you can plan your budget without worrying about hidden surprises.

Quality Installations & Workmanship

From summer air conditioners to winter furnaces, we install and replace equipment with meticulous care. Many homeowners rave about one-day heat pump installations that come with a full system test and a walkthrough to demonstrate proper operation. Our crews treat your home like their own—clearing debris, protecting floors, and cleaning up thoroughly once the job is done. On the rare occasion an installation falls short of expectations, we stand by our work with warranty coverage and corrective callbacks until you’re fully satisfied.

Why Choose UGI Heating, Cooling & Plumbing?

When you partner with UGI Heating, Cooling & Plumbing in Reading, PA, you get more than just an HVAC contractor—you get a trusted ally committed to your comfort and peace of mind. Our friendly, knowledgeable technicians, rapid response times, and comprehensive service plans combine to create an experience that keeps customers coming back year after year. Whether you need air conditioning repair, furnace maintenance, or plumbing expertise, UGI delivers honest advice, responsive support, and quality workmanship you can count on. Contact us today to schedule your appointment or learn more about our service contracts—because at UGI, your comfort is our business.