What people love here...
Responsive Owner Support
Despite many complaints about lack of contact, this review shows the owner can be highly responsive and quick to make things right when reached.
Key Themes from Reviews
Cleaning QualityNegative
A majority of customers report that their vehicles come out with spots, soap residue, or dirt still on various surfaces.
About Waterfall Car Wash
Welcome to Waterfall Car Wash in Reading, PA
Nestled in the heart of Reading, Pennsylvania, Waterfall Car Wash offers a self-service car wash experience designed to keep your vehicle sparkling without breaking the bank. Whether you’re a daily commuter, a weekend road-tripper, or a proud car enthusiast, our drive-through bays and touch-free wash option deliver the clean you need, when you need it—quickly and conveniently.
Exceptional Convenience and Value
For more than a decade, locals have trusted Waterfall Car Wash for reliable, budget-friendly service. With simple, self-serve bays, you control your wash pressure, soap mix and wax application—no waiting behind slow conveyor systems. Our transparent pricing structure means no hidden fees, and with options starting at just a few dollars, it’s easy to keep your car looking its best on a regular basis. “I’ve been using it for probably 10 years… it’s convenient and that’s why it thrives in the area,” one long-time customer notes.
Touch-Free Wash: Gentle on Your Paint
Owners of high-end vehicles will appreciate our touch-free wash option, which applies a high-pressure rinse without brushes or cloth strips. This advanced service ensures even sensitive finishes get a thorough clean without risk of scratches. As one customer recommends, “If you have a nice car just do touch free.” Whether you’re protecting a brand-new paint job or preserving decades of patina, this premium feature is a perfect complement to our standard bays.
Powerful Vacuums and Clean Interiors
After rinsing and soaping, slide into our vacuum stations for a spotless interior finish. While some vacuums can be temperamental, many customers praise our newer machines: “Vacuums work great as well.” Strategically placed around the lot, these high-power vacuums remove everything from everyday dust to stranded snack crumbs, leaving carpets, upholstery and floor mats looking like new.
Equipment Reliability & Facility Care
At Waterfall Car Wash, we’re committed to maintaining our equipment for smooth operation every day. We understand that occasional hiccups—like coin jams or mid-cycle stops—can be frustrating, and we’re continuously upgrading bill acceptors and coin slots. Our facility’s drive-through lanes are designed to move you in and out swiftly, even during peak hours. Regular inspections and preventive maintenance keep hoses, wands and brushes functioning at peak performance, so you can count on a consistent wash every visit.
Customer Service & Owner Responsiveness
Transparency and open communication are central to our approach. We recognize the value of being reachable, so we’ve posted clear contact information on-site and online. If you ever encounter an issue—whether it’s a machine that ate a quarter or a rinse cycle that cut out unexpectedly—our owner is just a phone call away. “Love going to this car wash. Prices are great and if you have any issues you can call owner and he resolves issue immediately,” shared one satisfied patron. We stand behind our service, and we strive to make things right quickly and courteously.
Trust, Transparency & Accountability
At Waterfall Car Wash, your satisfaction is our top priority. We openly acknowledge that occasionally, spots or soap residue may linger—and when they do, we take responsibility. We’ve trained our staff and owner to personally review any complaint and to propose practical solutions, whether that’s a free re-wash or a loyalty discount. Our ultimate goal is to build lasting relationships with customers who know we put integrity first.
A Friendly, Well-Managed Facility
Our location in Reading is designed with you in mind. Wide bays, well-lit lanes and clear signage guide your vehicle through each wash step. Even during busy summer weekends, our drive-through layout prevents long backups, so you spend less time waiting and more time admiring your clean car. We also keep the grounds tidy—emptying trash receptacles, clearing debris and ensuring the pay station is well stocked. Should any equipment require attention, our on-site maintenance team responds promptly.
Experience the Waterfall Difference
At Waterfall Car Wash, we blend affordability, convenience and quality to bring you a superior self-service car wash in Reading, PA. From our touch-free option for delicate finishes to high-power vacuums for spotless interiors, every element is designed to make washing your car a hassle-free experience. With clear pricing, a customer-focused owner and ongoing facility improvements, we invite you to see why generations of drivers return again and again.
Ready to take your car from grimy to gleaming? Stop by Waterfall Car Wash today and discover how simple self-service can be—without sacrificing quality or peace of mind. We look forward to serving you!
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About This Business
Payments
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- NFC mobile payments
Customer Reviews
2.2 out of 5 stars
Based on 19 reviews
Review data
5 star reviews
- 26%
4 star reviews
- 0%
3 star reviews
- 0%
2 star reviews
- 11%
1 star reviews
- 63%