
Advance Auto Parts
Advance Auto Parts in Lancaster, PA, offers a clean and organized shopping environment with friendly, knowledgeable staff ready to assist. Known for honest recommendations and quick special orders, the store's competitive prices and loyalty perks further enhance the customer experience.
What people love about Advance Auto Parts
Exceptional Bilingual Service by Angie
Angie’s bilingual skills and warm approach are repeatedly celebrated, making her service stand out.
Donnie’s Expert and Honest Guidance
Donnie’s consistent professionalism, honest recommendations, and community commitment earn him special recognition.
Next-Day Part Ordering
The rapid turnaround on special orders impresses customers who need parts quickly.
Speed Perks Rewards Program
Customers are enthusiastic about the instant savings and benefits derived from the store’s loyalty program.
Key Themes from Reviews of Advance Auto Parts
Staff Friendliness & Professionalism
PositiveCustomers consistently highlight the welcoming, cordial demeanor of staff members who enhance the overall service experience.
Staff Knowledge & Problem-Solving
PositiveCustomers praise staff for deep expertise and quick, effective solutions, ensuring they get the right parts and advice.
Timely Service & Wait Times
MixedWhile many customers appreciate the swift service, some experience frustration during peak times due to understaffing.
Part Availability & Ordering Process
MixedCustomers value the ability to order out-of-stock parts, but logistics around inventory and pickup can sometimes create hassles.
Pricing, Promotions & Loyalty Perks
PositiveCompetitive pricing, app-based coupons, and rewards programs are recognized as significant value-adds by customers.
Store Atmosphere & Organization
PositiveA clean, well-organized environment makes shopping convenient and comfortable for customers.
Inconsistency in Staff Behavior
NegativeOccasional encounters with rude or unprofessional staff and in-store disruptions undermine customer trust.
About Advance Auto Parts
Discover Advance Auto Parts in Lancaster, PA
Nestled in the heart of Lancaster, PA, Advance Auto Parts is your one-stop destination for quality automotive solutions. Whether you’re hunting for a reliable car battery store or hunting down that hard-to-find truck accessory, the friendly team at this auto parts store goes above and beyond to keep you rolling. From everyday maintenance parts to specialty car accessories, tool rental services, and truck upgrades, Advance Auto Parts delivers expert advice, competitive pricing, and a well-organized shopping environment that drivers trust.
A Warm Welcome and Expert Guidance
Stepping into Advance Auto Parts feels less like a chore and more like visiting old friends. Customers consistently praise the staff friendliness and professionalism, highlighting how team members greet you with a genuine smile and clear, courteous communication. Angie, one of the standout associates, exemplifies this approach. Bilingual in English and Spanish, her ability to break down technical jargon and offer a welcoming atmosphere has earned her glowing comments: “Angie was super helpful!!!! A+++ for her and this location!”
But friendliness is only half the story. Advance Auto Parts is also renowned for staff knowledge and problem-solving prowess. Need advice on the right high-performance spark plug? Wondering which car battery best suits your winter driving habits? Store manager Donnie—celebrated for his honest, practical recommendations—makes sure you leave with the right fit every time. Customers often commend his integrity: “Donnie has my respect for being very honest about the cheapest way to go,” and “The store manager Donnie…takes pride in his role there!”
Fast, Efficient Service (Most of the Time)
Time is precious, especially when car troubles strike unexpectedly. Many visitors rave about swift service, reporting checkout times as quick as three minutes: “Clean, organized. I was in and out with my purchase in under 3 minutes.” Thanks to an efficient layout and a streamlined counter process, finding and buying essential items—from wiper blades to heavy-duty truck filters—is usually a breeze.
That said, during peak hours, wait times can stretch a bit longer, underscoring the challenges of a busy, in-demand location. The team continually works to balance staffing and pacing, because they understand that prompt attention can turn a stressful repair into a manageable errand.
Comprehensive Inventory and Next-Day Ordering
Advance Auto Parts in Lancaster prides itself on a robust in-store selection of automotive essentials and specialty items. If a part isn’t on the shelf—be it a specialized truck accessory or a hard-to-find sensor—customers can tap into the store’s extensive network to place a next-day order. This rapid turnaround feature often saves the day for drivers on tight schedules: “Donnie immediately took care of it and ordered one for next day delivery! Incredible service!!” While the ordering process can sometimes require a brief wait at the counter, many shoppers find the convenience well worth it.
Value You Can Count On
Staying on budget is crucial for every driver, and Advance Auto Parts understands this better than anyone. Competitive pricing is a hallmark, amplified by the popular Speed Perks Rewards program. Signing up instantly unlocks app-based coupons—many customers receive a $5 voucher upon download—and lets you rack up points toward future savings. From high-value promotions on car batteries to seasonal discounts on antifreeze and oil changes, the perks quickly add up: “As soon as I downloaded the app I got a five dollar coupon,” and “Love their perk rewards.”
A Clean, Comfortable Shopping Experience
Experience shows that a well-organized environment changes the way people shop. At this Lancaster location, customers often marvel at the tidy aisles and clearly labeled sections, which help them locate items like oil filters, windshield wipers, and truck hitch accessories in seconds. “Nice store. Clean, and good service,” remarks one reviewer, while another shares, “I was surprised to find exactly what I was looking for in the help section! Great and friendly service!”
Navigating Inconsistencies
No business is perfect, and occasional mismatches in staff behavior or unexpected store disruptions have been noted. A handful of visitors have encountered less-than-ideal attitudes or witnessed stressful situations in-store. Advance Auto Parts takes this feedback seriously and continues training its team on customer care and conflict resolution to ensure every visit feels safe and respectful.
Why Lancaster Drivers Choose Advance Auto Parts
From commuters maintaining their daily drivers to weekend warriors upgrading their trucks, customers rely on Advance Auto Parts for:
• Complete auto parts and car accessories in one convenient location
• Knowledgeable staff who listen, diagnose, and recommend the best solutions
• Quick turnaround on special orders, with next-day delivery available
• Competitive pricing topped with instant savings through the Speed Perks Rewards program
• A clean, organized store layout that saves time when you’re on a schedule
• Tool rental services for DIY enthusiasts tackling home or roadside repairs
Whether you need a jump-start kit, a heavy-duty truck accessory, or the perfect upgrade to your car’s audio system, Advance Auto Parts in Lancaster, PA, stands ready to help. Friendly faces like Angie and Donnie lead a team committed to excellence, making every trip to this auto, car battery, and truck accessories store as efficient and pleasant as possible. Pop in today—your car (and wallet) will thank you.
Unique Details About Advance Auto Parts
Parking
- Free parking lot
Payments
- Checks
- Debit cards
- Credit cards
Planning
- Quick visit
Recycling
- Batteries
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Service options
- Delivery
- Curbside pickup
- In-store pickup
- Onsite services
- In-store shopping
Alternative Local Businesses in Lancaster, PA
Contact Information for Advance Auto Parts
Lancaster, PA 17602
United States of America
County: Lancaster County
Phone: +1 717-393-7576
Website: Visit Website
Customer Reviews
4.3 out of 5 stars
Based on 294 reviews
Review data
5 star reviews
- 61%
4 star reviews
- 23%
3 star reviews
- 10%
2 star reviews
- 2%
1 star reviews
- 4%
Working Hours / Hours of Operation
- Monday:
- 7:30AM-9PM
- Tuesday:
- 7:30AM-9PM
- Wednesday:
- 7:30AM-9PM
- Thursday:
- 7:30AM-9PM
- Friday:
- 7:30AM-9PM
- Saturday:
- 7:30AM-9PM
- Sunday:
- 9AM-8PM





