Citizens

Welcome to Citizens in Reading, PA

Nestled in the heart of Reading, Pennsylvania, Citizens is more than just a bank—it’s your neighborhood financial partner. From everyday banking needs to business account support, Citizens combines the convenience of modern ATMs with the personal touch of a community-driven branch. Whether you’re stopping by for in-person service or tapping your way through our digital channels, you’ll find we’re committed to making your banking experience as smooth and reliable as possible.

Friendly, Professional Staff

At Citizens, our team sets the tone. Many customers consistently praise our staff for their warmth, efficiency, and professionalism. When you walk through our doors, you’re greeted by friendly faces ready to guide you through account setup, loan inquiries, or simple cash transactions. Business clients, in particular, appreciate the knowledgeable assistance they receive—whether it’s structuring commercial loans or answering questions about merchant services, our staff works to provide clear, actionable advice.

We recognize, however, that no institution is perfect. Some customers have encountered frustrations with service consistency and follow-up. In response, our management team has placed renewed focus on staff training and internal coordination. We’ve introduced regular refresher sessions to ensure every team member upholds the caring, organized approach our community deserves.

Convenient ATM Services

Citizens thoughtfully blends traditional banking with 24/7 access through our network of ATMs. Our drive-thru ATM on the east side of the county has become a local favorite—customers rave about the friendly attendants and the quick, contactless transactions. Whether you’re grabbing cash on the way to work or depositing checks after hours, these drive-thru lanes make banking effortless.

We’re always working to improve ATM reliability. While a few customers have reported occasional out-of-service machines or locked doors outside branch hours, our maintenance teams monitor performance around the clock. Regular updates and prompt repairs ensure you can depend on our ATMs whenever you need cash, deposits, or balance inquiries.

Transparent Fees and Swift Resolutions

Banking fees should never be a mystery. Yet some of our clients have shared concerns about unexpected charges on accounts marketed as “free.” We’ve taken these comments to heart and are revamping our fee disclosures to make every cost crystal clear from day one. Moving forward, you’ll receive straightforward outlines of any monthly maintenance fees, ATM surcharges, or ancillary service charges before you open an account.

Should an issue arise, Citizens’ centralized helpline has earned high marks for rapid problem-solving. Many customers who experienced fee discrepancies found relief within minutes after dialing our 800-number support. Our goal is to combine local, personal attention with the efficiency of a dedicated call center—so you never have to wait days or weeks to have your concerns addressed.

Digital Banking: Evolving with Your Needs

In today’s fast-paced world, robust online and mobile banking tools are not a luxury—they’re a necessity. Some users have noted that our mobile app and website lack certain advanced features, making routine tasks feel cumbersome. We’re actively investing in technology upgrades to bring you a more intuitive interface, expanded functionality, and stronger security measures. Soon, you’ll enjoy mobile check deposits, real-time funds transfers, and customizable account alerts—all designed to fit seamlessly into your busy life.

Community Commitment

As a locally focused bank, Citizens believes in giving back to Reading and the surrounding communities. We support local nonprofits, sponsor youth sports teams, and host financial literacy workshops for students and senior citizens alike. Our mission extends beyond transactions; it’s about building trusting relationships and empowering our neighbors with the knowledge to make sound financial decisions.

Why Choose Citizens?

1. Personalized Service
   – Engaged, courteous staff who take time to understand your needs
   – Dedicated business advisors for entrepreneurs and commercial clients
2. Accessible ATM Network
   – Convenient drive-thru machines operating 24/7
   – Prompt maintenance to minimize downtime
3. Transparent Fee Structure
   – Clear disclosures and no surprises on your statements
   – Efficient resolution through our centralized helpline
4. Upgrading Digital Platforms
   – Investment in feature-rich mobile and online experiences
   – Enhanced security and user-friendly design
5. Community Focus
   – Active involvement in local events and educational programs
   – Financial workshops tailored to all life stages

Experience Citizens Today

Whether you’re a longtime resident of Reading or just passing through, Citizens offers a banking relationship built on trust, convenience, and community spirit. Stop by our main branch to meet our team, use our drive-thru ATM for quick transactions, or call our 800-number for immediate assistance. With Citizens, you’re not just a customer—you’re a partner. Let us help you navigate your financial journey with confidence and care.

Join the Citizens family in Reading, PA—where friendly service, convenient ATMs, and transparent banking come together for your benefit. We look forward to serving you!