Citizens

Overview

Nestled in the heart of Reading, PA, Citizens is your hometown bank and ATM provider, committed to delivering reliable financial services with a distinctly personal touch. Whether you’re opening your very first checking account, exploring business lending options, or simply stopping by to use one of our ATMs, Citizens combines the convenience of modern banking technology with the warm, neighborly spirit you’d expect from a community institution.

Personalized Customer Service

At Citizens, nothing matters more than how you feel when you walk through our doors. Many guests describe their interactions as “quick, easy and friendly,” praising certain team members for making account openings “very personal” and straightforward. That level of attention has inspired customers to entrust us with their finances—and return again and again for guidance on everything from holiday budgeting to investment planning.

We know first impressions are lasting impressions. That’s why even our most routine transactions are handled by staff who take the time to learn your name, answer your questions, and anticipate your needs. When our service shines, it translates directly into peace of mind—whether you’re setting up direct deposit for the first time or arranging a certificate of deposit for future growth.

Convenient Location & Accessibility

Located at a prime spot in Reading, Citizens offers unmatched convenience for both foot traffic and drivers. You’ll find our branch just moments from the city’s main thoroughfares, making it easy to pop in during your lunch break, between errands, or on the way to work. Customers frequently note, “This is a great bank with a great location,” underscoring how our proximity to retail centers, restaurants, and residential neighborhoods makes banking simpler and more efficient.

Our on-site ATMs stand ready 24/7 to dispense cash, accept deposits, and provide account information. While we continue to refine uptime and are exploring drive-thru options to further streamline your visits, you can count on our machines for swift, secure access to your funds any time of day or night.

Areas of Focus & Ongoing Improvements

We believe that honest feedback drives better banking. Several customers have highlighted areas where we can do even more to exceed expectations—particularly around wait times, staffing levels, and clarity around hold policies. Our leadership team has taken these comments to heart, and we’re actively investing in:
• Staffing enhancements to reduce wait times during peak hours
• Training programs that reinforce courteous, professional customer interactions
• Technology upgrades to improve ATM reliability and explore new drive-thru capabilities
• Clearer communication around deposit holds and account security measures to keep you informed at every step

By tackling these challenges head-on, we’re reaffirming our promise: every visit to Citizens should be as smooth and transparent as possible.

Protecting Your Privacy & Trust

Your privacy is non-negotiable. We understand how important it is for your personal and financial information to remain confidential. While a few customers have expressed concerns about overheard conversations or unprofessional conduct, we have strengthened our policies and staff training to ensure that every conversation remains behind closed doors. At Citizens, professionalism and respect are the cornerstones of every customer interaction.

Why Choose Citizens in Reading, PA

1. Friendly Expertise: From our tellers to our loan officers, each team member is dedicated to delivering knowledgeable, personable service.
2. Community Commitment: As a locally based bank, we reinvest in Reading’s economy—supporting small businesses, sponsoring neighborhood events, and partnering with local charities.
3. Modern Convenience: Enjoy secure online and mobile banking for on-the-go account management, backed by our reliable ATMs and, soon, enhanced drive-thru access.
4. Personalized Solutions: Whether you’re opening a first savings account, seeking mortgage guidance, or setting up merchant services, we tailor our offerings to fit your unique goals.
5. Continuous Improvement: Your feedback steers our roadmap. We actively listen, adapt, and invest in innovations that make banking faster, friendlier, and more transparent.

Visit Us Today

If you’re in Reading, PA and looking for a bank that blends hometown warmth with the latest in banking technology, Citizens is here to serve you. Stop by our branch to meet our team, experience our friendly approach, and discover why many of your neighbors trust us for all their banking needs. With convenient hours, a central location, and a commitment to excellence, Citizens is your partner for financial well-being—today, tomorrow, and for years to come.