What people love here...

Exceptional Service from Alex

Alex is repeatedly credited for proactive research, clear communication, and delivering significant cost savings.

Alex independently looked into plans and found an option that would save me $2000 per year.
Alex and her team are professional, attentive to detail and extremely helpful.

Key Themes from Reviews

Responsiveness & Turnaround TimeMixed

While many customers applaud rapid replies and quick handling of policy changes, a few report missed callbacks and delays.

"Crystal at Elemental Risk is not only extremely professional but also very efficient. We greatly appreciated her turn around time in getting back to us…"
"Here we are 3/29/24. Nothing. Really?! No one wants to work anymore. People make false promises…"

About Element Risk Management | Insurance Agency - Lancaster

Element Risk Management | Insurance Agency – Lancaster, PA

Nestled in the heart of Lancaster, PA, Element Risk Management | Insurance Agency is your one-stop shop for comprehensive, personalized protection. As a full-service insurance broker and agency—offering auto insurance, home insurance, life insurance, motorcycle insurance, and renter’s insurance—Element Risk Management delivers tailored coverage that balances affordability with robust safeguards. Whether you’re seeking a standalone policy or exploring bundling options, their team works diligently to find solutions that fit your lifestyle and budget.

Exceptional Customer Service You Can Count On

At Element Risk Management, professionalism and approachability define every interaction. Clients consistently praise the staff’s friendly demeanor—“Alex and Crystal were so nice and friendly to work with”—and appreciate clear explanations of policy details. From first contact to policy renewal, you’ll find a courteous team that listens, answers questions, and treats each client like a neighbor. Melanie R. exemplifies this commitment with her “lightning-quick responses” and thoughtful reminders, ensuring you’re never left wondering about coverage deadlines or claim processes.

Fast, Convenient, Low-Hassle Experience

In today’s fast-paced world, Element Risk Management understands that convenience is key. Their streamlined digital process allows you to secure quotes and adjust coverage from the comfort of your home. Many clients marvel at the same-day quotes—one review noted they “received a quote the same day when I called before lunch” and were “out of there in 20–30 minutes with no waiting around whatsoever.” For those who prefer face-to-face interactions, the Lancaster office offers efficient appointments designed to get you in, covered, and back to your day without delay.

Proactive Coverage Research & Follow-Up

What sets Element Risk Management apart is their proactive approach. Rather than waiting for renewal season, staff members like Alex independently research market options year-round. Clients report that Alex’s diligence “found an option that would save me $2,000 per year,” while the broader team’s insightfulness has delivered savings exceeding $3,000 on single policies. From verifying discount eligibility to confirming policy documents, the agency’s follow-through ensures no detail is overlooked and that promised savings actually appear on your premiums.

Value-Driven Policies & Significant Savings

Insurance isn’t just a safety net—it’s a financial strategy. Element Risk Management leverages its expertise to shop multiple carriers, negotiate group discounts, and bundle auto, home, and life policies for maximum value. Renter’s insurance clients appreciate how easily the agency identifies affordable options tailored to their needs, while motorcycle enthusiasts commend the specialized coverage that keeps them protected on the open road. By balancing cost and coverage, Element Risk Management helps clients safeguard what matters most without overpaying.

Reliable, Consistent Support—With Room to Grow

Long-term clients often commend the consistency they experience year after year: policies are renewed seamlessly, claims are processed promptly, and support is always a call or click away. That said, a few recent reviews mention occasional callback delays or paperwork hiccups. Element Risk Management takes this feedback seriously, continuously refining internal processes to ensure every client enjoys the fast, dependable service they expect. The team remains committed to addressing concerns swiftly—Crystal Cruz, known for handling tight timelines and complex requests, sets the bar for responsive, solution-oriented service.

Meet the Team Behind Your Peace of Mind

Behind every policy is a dedicated professional eager to earn your trust:

  • Alex: A proactive researcher who consistently uncovers cost-saving opportunities. Clients praise Alex for in-depth market comparisons and transparent advice.
  • Crystal Cruz: Renowned for her efficiency and attention to detail, Crystal goes above and beyond to meet deadlines and resolve complex insurance challenges.
  • Melanie R.: Delivers personalized, rapid communication and thoughtful follow-up calls that feel more like a caring friend than an agent.

With this trio—supported by a knowledgeable office staff—you’ll benefit from genuine partnership and expert guidance throughout your insurance journey.

Why Element Risk Management Stands Out

  • Comprehensive Coverage: Auto, home, life, motorcycle, and renter’s insurance all under one roof.
  • Expert Brokerage: Access to multiple carriers ensures you get the best combination of price and protection.
  • Personalized Service: Friendly, professional interactions that prioritize your understanding and comfort.
  • Proven Savings: Clients often realize thousands in annual premium reductions through bundling and strategic policy shopping.
  • Convenience & Speed: Same-day quotes, remote processing, and efficient in-office visits minimize hassle.
  • Ongoing Commitment: Proactive outreach, regular policy reviews, and consistent follow-up keep you protected as your needs evolve.

Serving Lancaster, PA, and Beyond

Whether you’re a first-time insurance buyer or looking to optimize existing coverage, Element Risk Management | Insurance Agency in Lancaster, PA, is ready to guide you through every step. Their local presence and deep market connections mean competitive rates, fast turnaround times, and service that reflects Lancaster’s community spirit. Reach out today for a personalized consultation and experience firsthand why so many households and businesses trust Element Risk Management to safeguard their future.

About This Business

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Service options

  • Onsite services
  • Online appointments

Contact Information

617B N Prince St #200
Lancaster, PA 17603
United States of America

Website: Visit Website

Claim This Business

Customer Reviews

4.7 out of 5 stars

Based on 164 reviews

Review data

5 star reviews

88%

4 star reviews

6%

3 star reviews

1%

2 star reviews

1%

1 star reviews

4%

Working Hours

Monday:
9AM-5PM
Tuesday:
9AM-5PM
Wednesday:
9AM-5PM
Thursday:
9AM-5PM
Friday:
9AM-5PM
Saturday:
Closed
Sunday:
Closed

Location Map