AutoZone Auto Parts Logo

AutoZone Auto Parts

4.2(525 reviews)

What people love here...

Exceptional Service from Ms. Moe

Multiple reviewers single out Ms. Moe’s friendliness, efficiency, and rapport-building as reasons they’ll return.

“The manager MS MOE helped me and she was great…I will be making this store #1865 my go-to store!”
“AMAZING CUSTOMER SERVICE…ASK FOR MS MOE SUPER SWEET AND HELPFUL AND MADE US LAUGH A LOT.”

Key Themes from Reviews

Staff Knowledge & ExpertiseMixed

Customers either praise specific employees for deep auto-parts expertise or criticize many staff for lacking basic product knowledge.

"“Very professional and knowledgeable manager by the name of Hector knows what he is doing and explains himself clearly…”"
"“This location is a joke. I got an associate who did not know what slide pins were for a brake caliper.”"

About AutoZone Auto Parts

Overview

Nestled in the heart of Allentown, PA, AutoZone Auto Parts is your one-stop auto parts store, car accessories store, car battery store, and tool rental service. Whether you’re a DIY enthusiast tackling a weekend project or a professional mechanic under the gun, we combine extensive automotive expertise with a welcoming atmosphere to get you back on the road quickly and confidently.

Comprehensive Products & Services

At AutoZone Auto Parts Allentown, you’ll find everything from essential engine components and high-performance brake pads to a full lineup of car batteries and interior accessories. Our shelves are stocked with trusted brands and affordable options, including specialty parts for imports and domestic vehicles. If you need a heavy-duty battery, explore our car battery store selection, or rent professional-grade tools—from torque wrenches to engine hoists—in our convenient tool rental service. Even if an item isn’t on the shelf, our team will help locate it, referring you to nearby stores or arranging special orders so you don’t waste time searching elsewhere.

Expert Assistance—When It Counts

Customers consistently praise the deep technical knowledge and personal attention they receive from standout team members. Hector, for instance, has earned a reputation for clear explanations and spot-on diagnostics when it comes to complex engine and brake systems. It’s this expertise that keeps long-time customers coming back. Jen is another shining example of going above and beyond: when one customer faced an urgent roadside dilemma, Jen not only recommended the right part but stayed late to ensure it fit perfectly, turning a stressful situation into a success story.

Yet, we recognize that consistency is just as important as expertise. To address mixed feedback about uneven staff training, management has introduced monthly product-knowledge workshops and hands-on tool-rental demonstrations. The goal: every associate—whether greeted by name or briefly introduced at checkout—can provide reliable, accurate guidance every single time.

Customer-First Attitude

A friendly greeting and a smile might seem small, but they can make all the difference when you’re troubleshooting a car problem. Our manager, Ms. Moe, embodies that spirit with genuine warmth and a laugh that eases frayed nerves. Her dedication has earned raving reviews like “AMAZING CUSTOMER SERVICE…ASK FOR MS MOE—SUPER SWEET AND HELPFUL!” We’re building on that example across our team, empowering employees like Julian to take a personal interest in your vehicle history. He’ll remember your name, recall past repairs, and even suggest preventative items to keep you cruising smoothly.

And for those tough outdoor jobs or late-winter emergencies, Israel’s prompt assistance has become legendary among local drivers. One customer joked, “He froze his fingers helping my wife in a blizzard—but did it with a grin!” That kind of dedication exemplifies the upbeat, go-the-extra-mile culture we strive to foster.

Speed & Convenience

We understand that waiting in line for tool rentals or simple items like a drain pan can be frustrating—even during off-peak hours. Recent process improvements, including dedicated pick-up stations and a streamlined queuing system, aim to reduce wait times and keep your project on track. If you’re in a hurry, try our in-store pickup or reserve parts online to minimize counter time. Our friendly staff will have your order ready upon arrival, so you can get back under the hood without the hassle.

Stock & Availability

No one wants to drive around town hunting down a hard-to-find component. Our central Allentown location is designed to carry a broad inventory of essential parts and accessories. When a part is temporarily out of stock, you’ll appreciate our proactive recommendations—customers often mention how we’ll tell them exactly which nearby AutoZone or distribution center has the item they need. That level of service means fewer wasted trips and more completed jobs.

Value & Pricing

Balancing quality and cost is key. Many customers find our pricing competitive, especially when you factor in valuable perks like free battery testing and battery installation. We also offer price-match guarantees on select items, ensuring you can shop with confidence. While some specialty parts may carry a premium, our team is always ready to suggest cost-effective alternatives or guide you to the best long-term solutions—helping you protect your investment and your vehicle.

Why Choose AutoZone Auto Parts Allentown?

• Professional Expertise: From Hector’s brake-caliper know-how to Jen’s emergency-repair heroics, our team is trained and motivated to solve your toughest automotive challenges.
• Personalized Service: Ms. Moe’s welcoming leadership, Julian’s follow-up attention, and Israel’s can-do energy set the tone for every customer interaction.
• Broad Selection & Tool Rental: As both an auto parts store and a car accessories store, we cover all bases—plus our tool rental service guarantees you have the right gear for the job.
• Convenient & Efficient: Between online reservations, pick-up stations, and improved checkout procedures, we strive to minimize wait times and maximize your productivity.
• Community Commitment: Proudly serving Allentown, PA, we’re invested in our neighbors’ safety, vehicle performance, and peace of mind—one battery at a time.

When it comes to auto parts, accessories, batteries, or renting professional-grade tools, AutoZone Auto Parts in Allentown, PA, is here to support every vehicle owner and mechanic. Experience the blend of technical expertise, personalized care, and convenient service that keeps drivers returning again and again. Visit us today and see why our customers say we’re more than just a parts store—we’re your automotive partner.

About This Business

Payments

  • Debit cards
  • Credit cards
  • NFC mobile payments

Planning

  • Quick visit

Recycling

  • Batteries

Accessibility

  • Wheelchair accessible parking lot

Service options

  • Delivery
  • Curbside pickup
  • In-store pickup
  • In-store shopping
  • Same-day delivery

Contact Information

1871 S 5th St
Allentown, PA 18103
United States of America

Website: Visit Website

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Customer Reviews

4.2 out of 5 stars

Based on 525 reviews

Review data

5 star reviews

58%

4 star reviews

22%

3 star reviews

9%

2 star reviews

4%

1 star reviews

7%

Working Hours

Monday:
7:30AM-10PM
Tuesday:
7:30AM-10PM
Wednesday:
7:30AM-10PM
Thursday:
7:30AM-10PM
Friday:
7:30AM-10PM
Saturday:
7:30AM-10PM
Sunday:
7:30AM-10PM

Location Map