Pet Supplies Plus Shillington

Overview

Pet Supplies Plus Shillington is a locally accessible branch of a national pet supply chain, offering a range of natural and U.S.-made products alongside grooming, adoption events, self-serve amenities, and on-site veterinary services. Situated at 538 E Lancaster Ave in Shillington, PA, the store caters to pet owners seeking both everyday essentials and value-added experiences.

Staff Experience (Mixed)

Customer feedback on staff interactions varies. Many shoppers commend associates for their courteous manner and in-depth product knowledge when seeking specialty foods or care supplies. At the same time, a minority of reviews describe dismissive or brisk service during peak hours, suggesting occasional inconsistencies in staff engagement.

Grooming Services (Mixed)

The grooming department receives both praise and criticism. Groomer Shelly emerges as a standout, repeatedly noted for precise cuts, gentle handling, and reliable appointment timing. Conversely, some patrons report extended wait times and dissatisfaction with haircut standards, indicating that quality can depend heavily on schedule coordination and specific stylist availability.

Store Environment (Positive)

Visitors consistently highlight the clean, well-laid-out sales floor. Aisle signage is clear, products are neatly shelved, and the spacious layout eases navigation even during busy periods. The overall impression is of a tidy, thoughtfully organized facility where customers can quickly locate items ranging from reptile terrariums to premium dog food.

Convenience of Services (Positive)

Pet Supplies Plus Shillington distinguishes itself through flexible service options. Same-day home delivery and curbside pickup accommodate customers with limited time or mobility constraints. The self-serve pet wash station is frequently praised as a cost-effective and hygienic alternative to home bathing, featuring easy-to-use equipment and ready supplies. These conveniences consistently rank among the top reasons for repeat visits.

Product Selection & Availability (Mixed)

The store carries an extensive variety of pet essentials, from specialty diets and grooming tools to live reptiles and small mammals. Many customers appreciate the breadth of brands, particularly for hard-to-find prescription or allergy-friendly foods. However, stock levels can be uneven: popular items and sale-priced goods occasionally run out, leading to frustration for those seeking immediate restocking or last-minute purchases.

Pricing & Rewards (Positive)

Pricing is viewed as competitive, with regular promotions and clear markdowns that align with national chain standards. The points-based rewards program earns frequent mention for delivering tangible savings through member-only deals, birthday offers, and accelerated point accrual on select items. Customers cite these incentives as a primary motivator for loyalty.

Veterinary & Wellness Services (Mixed)

An on-site clinic provides routine vaccinations, microchipping, and wellness checkups, including Sunday availability for added convenience. Positive comments focus on the professionalism of veterinary staff during scheduled visits. Yet some pet owners report unexpected clinic closures or limited appointment slots, signaling potential gaps in staffing or clinic hours that can disrupt care plans.

Summary

Pet Supplies Plus Shillington combines a wide selection of pet products with added-value services designed for busy pet owners. Strengths include a clean and well-organized store, flexible delivery and pickup options, a popular DIY wash station, and a compelling rewards program. Prospective customers should be aware of variability in staff responsiveness, grooming wait times, product stock levels, and veterinary scheduling. Those prioritizing convenience and a broad product assortment will find much to appreciate, while shoppers seeking consistent grooming turnaround or guaranteed clinic availability may need to plan appointments or check stock in advance.