Rite Aid
What people love here...
Caring Support from Jodi & Colleen
Their patience and empathy—especially for a customer recovering from a brain injury—stand out amid widespread complaints.
Key Themes from Reviews
Staff Attitude & ProfessionalismNegative
Many customers feel staff—both in person and on the phone—are rude, dismissive, and unprofessional, leaving patrons feeling belittled.
About Rite Aid
Overview
Nestled in the heart of Reading, PA, Rite Aid offers residents and visitors a one-stop destination for pharmacy needs, beauty must-haves, everyday essentials, and thoughtful greeting cards. As a full-service drug store, beauty supply store, convenience store, general store, and greeting card shop, Rite Aid combines the warmth of a neighborhood corner shop with the efficiency of a modern retail pharmacy. Whether you’re picking up a prescription, grabbing a quick snack, or searching for the perfect card, you’ll find everything under one roof—backed by a team committed to your health, beauty, and convenience.
Products & Services
• Prescription Fulfillment
• Rapid STAT prescriptions, routine refills, and specialty medications
• Drive-through window for quick, contactless pickup
• Home delivery for customers who prefer – or need – medicines delivered right to their door
• Beauty & Self-Care
• Top brands in skincare, cosmetics, hair care, and personal hygiene
• Seasonal specials on fragrances, gift sets, and wellness supplements
• Convenience & General Store Items
• Snacks, beverages, and travel essentials
• First-aid supplies, over-the-counter remedies, and health monitors
• Greeting cards for birthdays, anniversaries, milestones, and everyday smiles
Personalized Pharmacy Care
While some customers have reported occasional wait times or backorders, many will tell you that Rite Aid’s greatest strength lies in its people. Here’s what sets the Reading pharmacy team apart:
• Caring Support from Jodi & Colleen
Longtime patrons rave about the patience and empathy shown by Jodi and Colleen. One customer recovering from a serious injury appreciated how they “made me feel very safe and cared for,” turning a stressful situation into a moment of genuine human connection.
• Financial Coordination by Emily
Navigating insurance complexities can be daunting, but Emily’s proactive approach shines. She collaborates with doctors and insurers to find affordable alternatives, helping customers “spread costs” or switch to equally effective medications at a fraction of the price.
• Leadership from Pharmacy Manager Kim
Kim’s friendly demeanor and organizational prowess have earned her accolades as “the best Pharmacy Manager around.” Under her stewardship, the team strives for accuracy, compliance, and compassionate care—even when the phone lines are ringing off the hook.
Convenience at Your Fingertips
Rite Aid in Reading understands that life moves fast. That’s why they’ve built multiple service channels to fit your schedule:
• Drive-Through Window
Ideal for parents with little ones in tow or anyone seeking minimal contact. While peak times can see a short line, the team continually refines staffing and scheduling to reduce wait times and keep service moving.
• Phone & Online Refills
Place orders by phone or through the Rite Aid app, then simply swing by to pick up. The store is actively enhancing its automated system to answer calls more reliably—and to ensure every caller reaches a friendly, live representative without multiple redials.
• Home Delivery
A boon for homebound customers or those juggling busy schedules, Rite Aid’s easy, “Easy Peasy” delivery option brings prescriptions right to your doorstep, complete with reminders and status updates.
Community Commitment
At its core, Rite Aid of Reading is more than a retailer—it’s a community partner. The store regularly hosts health and wellness events, offers seasonal flu shots and COVID-19 tests, and supports local causes. Staff members understand that any hiccup—be it a lunch-hour closure, an understaffed afternoon, or a delayed backorder—affects real people. That’s why management actively solicits feedback, invests in ongoing training, and continuously refines operational processes to raise the bar on professional, courteous service.
Why Choose Rite Aid in Reading, PA?
- Comprehensive Selection
From pharma essentials to pretty packaging, you’ll find must-have items for every stage of life. - Personalized Care
Meet team members like Jodi, Colleen, Emily, and Kim—people who put relationships before transactions. - Modern Convenience
Utilize drive-through services, online refills, and home delivery to streamline your day. - Community Focus
Participate in health clinics, wellness screenings, and local fundraising efforts that give back. - Continuous Improvement
Transparent communication is a priority. If you ever experience a delay or a dropped call, know that your feedback directly shapes ongoing enhancements to staffing, scheduling, and technology.
Rite Aid on Penn Avenue is more than just a store—it’s a testament to how health, beauty, and community can coexist under one roof. Next time you’re in Reading, PA, drop by for a quick pick-up, a thoughtful card, or expert advice from a pharmacy team dedicated to making every visit as positive and productive as possible.
Categories
About This Business
Payments
- Checks
- SNAP/EBT
- Debit cards
- Credit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair accessible parking lot
Service options
- Delivery
- Drive-through
- In-store pickup
- Onsite services
Contact Information
Reading, PA 19606
United States of America
Phone: +1 610-779-3266
Website: Visit Website
Customer Reviews
2.3 out of 5 stars
Based on 93 reviews
Review data
5 star reviews
- 24%
4 star reviews
- 4%
3 star reviews
- 8%
2 star reviews
- 5%
1 star reviews
- 59%
Working Hours
- Monday:
- 8AM-9PM
- Tuesday:
- 8AM-9PM
- Wednesday:
- 8AM-9PM
- Thursday:
- 8AM-9PM
- Friday:
- 8AM-9PM
- Saturday:
- 9AM-9PM
- Sunday:
- 9AM-8PM