Rite Aid
What people love here...
Fast Prescription Turnaround
The consistently quick service for refills stands out as a clear advantage over competitors.
Key Themes from Reviews
Phone ResponsivenessNegative
Customers repeatedly report that they cannot reach the store or pharmacy by phone, leading to frustration and wasted trips.
About Rite Aid
Welcome to Rite Aid in West Reading, PA
Nestled in the heart of West Reading, Pennsylvania, Rite Aid is your neighborhood drug store, beauty supply shop, convenience store, general store, and greeting card emporium—all rolled into one. Whether you’re filling a prescription, hunting for the perfect skincare line, grabbing snacks on the go, or selecting a heartfelt card, our doors are open to serve you. With a commitment to quick pharmacy services, accessible beauty counters, and a well-stocked general merchandise section, Rite Aid stands out as a one-stop destination for busy families and individuals alike.
Fast, Friendly Pharmacy Services
At Rite Aid, prescriptions are our priority. Customers frequently praise our ability to refill common medications in just ten minutes—a speed that often outpaces nearby competitors. While we know phone lines can get busy and reaching us by phone has been challenging during peak hours, stepping into our store usually means minimal wait times. And if you’re already here, you’ll find our in-store staff ready to assist you straightaway.
Our pharmacy team is dedicated to accuracy and patient care. Though occasional staffing hiccups may lead to unexpected delays—such as the occasional late opening after lunch—our goal is to make every visit efficient and hassle-free. When a complicated prescription issue arises, look no further than our pharmacy specialist Jeff, who consistently goes above and beyond to untangle prescription mix-ups and ensure you leave with the right medication.
Personalized Attention from Our Team
Staff interactions can shape your shopping experience, and at our West Reading Rite Aid, we aim for professionalism blended with genuine warmth. Many shoppers have highlighted standout team members—like Donna at the pharmacy counter—whose cheerful attitude and attentive service create a welcoming atmosphere. Whether Donna is ringing up your order or guiding you to the right aisle, her positive energy is a shining example of what friendly, personalized care looks like.
We acknowledge that every business has room for growth, and some guests have encountered less-than-ideal moments with staff attitude. We take that feedback seriously and continually train our team to keep smiles on faces and solutions at the ready. At the end of the day, our mission is to treat each customer with respect, courtesy, and a willingness to help—because that’s the hallmark of a community-focused store.
Clean, Organized Shopping Environment
Shopping at Rite Aid should be easy and enjoyable. Many patrons appreciate our clean, well-lit aisles and neatly stocked shelves—especially our clearance sections, where hidden gems are waiting to be discovered. Yet we recognize that on busy days, certain areas can feel crowded or slightly disorganized. That’s why our floor team works diligently to restock shelves promptly, keep pathways unobstructed, and maintain a crisp, welcoming environment throughout the store.
For beauty lovers, our supply aisles boast recognized brands in skincare, hair care, and cosmetics. If you’re browsing for everyday essentials—over-the-counter remedies, snacks, or household supplies—you’ll find popular choices as well as seasonal specials. And if you need a last-minute greeting card for birthdays, anniversaries, or “just because,” our dedicated card section offers heartfelt options that suit every occasion and budget.
Wellness Rewards and Value
Health and savings go hand in hand at Rite Aid. As a Gold-Level Wellness Rewards member, you unlock exclusive price reductions that can shave dollars off your bill—sometimes bringing a purchase down to under $15. While some customers have noticed changes in discount levels or have run into limitations with specific insurance programs, our rewards platform remains one of the most cost-effective ways to shop for prescriptions, personal care, and everyday items.
To maximize your benefits, simply present your rewards card at checkout or link your insurance at the pharmacy counter. Our team is always on standby to explain how discounts apply, verify coupon eligibility, and assist with claims processing. After all, saving you money is central to our commitment to community wellness.
Our Promise Despite Challenges
No business is perfect, and we value the honest feedback that helps us improve. We hear you when you say it’s tough to catch us by phone during busy hours, and we’re exploring ways to enhance our call responsiveness. We’re also working to align our posted hours with real-time operations—so when the sign says we open at 9:00 AM, you won’t find locked doors at 9:17 AM.
Through every challenge, our focus remains on delivering caring service, quick pharmacy turnaround, and a clean, well-organized shopping environment. We take every comment to heart, striving to turn constructive criticism into tangible improvements—from additional training for our pharmacy staff to better signage that guides you seamlessly through the store.
Experience Rite Aid West Reading Today
At the intersection of convenience and community, Rite Aid in West Reading, PA, stands ready to meet your health and lifestyle needs. From beauty supplies and general store essentials to fast prescriptions, invaluable wellness rewards, and greeting cards that express life’s special moments, our store brings everything under one roof. Stop by today to experience our dedicated team’s friendliness, discover weekly deals, and enjoy a reliable, all-in-one shopping destination designed with you in mind. We look forward to welcoming you—phone calls or doorbells, we’ll be here to help.
Categories
About This Business
Payments
- Checks
- SNAP/EBT
- Debit cards
- Credit cards
- NFC mobile payments
Planning
- Quick visit
Offerings
- Naloxone
Accessibility
- Wheelchair accessible parking lot
Service options
- Delivery
- In-store pickup
- Onsite services
Contact Information
West Reading, PA 19611
United States of America
Phone: +1 610-373-5241
Website: Visit Website
Customer Reviews
2.8 out of 5 stars
Based on 56 reviews
Review data
5 star reviews
- 32%
4 star reviews
- 9%
3 star reviews
- 9%
2 star reviews
- 11%
1 star reviews
- 39%
Working Hours
- Monday:
- 9AM-9PM
- Tuesday:
- 9AM-9PM
- Wednesday:
- 9AM-9PM
- Thursday:
- 9AM-9PM
- Friday:
- 9AM-9PM
- Saturday:
- 9AM-9PM
- Sunday:
- 9AM-8PM