What people love here...

Exceptional Service from Nicole at the Pharmacy

Nicole’s prompt resolution of complex insurance and billing issues stands out against a backdrop of slow service.

“Nicole at the pharmacy was so helpful. Had an issue with insurance… she got my insurance validated and the stuff we needed to feel better ready in under an hour.” (Review 12)

Key Themes from Reviews

Staff Attitude & ProfessionalismNegative

Many customers encounter rude or unprofessional staff behavior that leaves them feeling disrespected.

"“rude as employee… she replied like a snob” (Review 1)"
"“The tech is rude, doesn’t smile, and told every single person in line… with a tone of voice that says you’re bothering her.” (Review 13)"

About CVS

Overview

Welcome to CVS in Reading, PA—your neighborhood one-stop destination for everything from prescriptions and vitamins to cosmetics, greeting cards, and snacks. Nestled in the heart of Berks County, our fully stocked drug store, beauty supply store, convenience store, cosmetics store, greeting card shop, perfume store, stationery store, and vitamin & supplements store is tailored to meet the fast-paced needs of local families, busy professionals, and anyone seeking quality products under one roof.

Pharmacy & Health Services

At the core of our business is a state-of-the-art pharmacy, where we blend clinical expertise with a personal touch. Customers repeatedly praise Nicole at the pharmacy for her efficiency in resolving insurance issues quickly—“she got my insurance validated and the stuff we needed ready in under an hour”—and for transforming a stressful prescription pickup into a seamless experience. Another team member, pharmacist Maher Hussein, is celebrated for his warm rapport with patients and genuine commitment to community wellness. These standout professionals set the standard for the entire staff.

We understand that managing medications can feel daunting, especially when wait times stretch during peak hours. While business is brisk, we continually refine our staffing schedules to cut down on in-store and phone wait times. In fact, many patrons notice a significant improvement in call-hold times and in-store queue management on weekdays, and are delighted when prescriptions are ready as promised.

For added convenience, our drive-thru pharmacy window is designed to fit seamlessly into busy lifestyles. Customers can swing by without leaving their vehicles to pick up prescriptions, over-the-counter remedies, and supplements. We’re committed to clear signage and consistent hours, ensuring you won’t be left knocking on a closed window or waiting in the lobby when you need us most.

Beauty, Personal Care & Convenience

Discover a world of beauty right down the aisle. Our beauty supply store and cosmetics store features top makeup brands, high-quality skin care, and an extensive perfume store selection. Whether you’re shopping for a new foundation shade, restocking your signature fragrance, or exploring the latest in personal grooming, our friendly beauty consultants are on hand to offer recommendations that suit every budget.

Beyond beauty, our convenience store section offers grab-and-go snacks, beverages, and grocery essentials. Short on time? Pick up a bag of coffee, a quick meal replacement bar, or a cold drink alongside your vitamins & supplements store finds. We know life in Reading moves fast, and we’re here to help you power through your day, one quick pit stop at a time.

Stationery, Greeting Cards & Gifts

Need a thoughtful card or stylish stationery? Our greeting card shop showcases designs for birthdays, anniversaries, and every special occasion in between. Pair it with a premium pen or a thoughtful gift from our stationery store shelves—journals, planners, and writing sets—to make your sentiment truly memorable.

Customer Experience & Service

We believe exceptional service is the heart of any great business. While a handful of customers have experienced longer waits or less-than-warm interactions during peak hours, our management team takes every comment to heart. Ongoing training emphasizes warmth, professionalism, and clear communication so that customers feel respected from prescription drop-off to checkout.

In every department—whether you’re consulting with our cosmetic consultants, chatting with Maher or Nicole in the pharmacy, or seeking help at the register—you’ll find staff members committed to getting you back on the road with a smile. Many patrons have noted how a friendly “hello” and prompt assistance can completely change their day, and our team works hard to deliver that positive energy every time you visit.

Cleanliness & Atmosphere

A clean, inviting environment is essential for a pleasant shopping experience. Most guests praise our tidy aisles and well-stocked shelves, noting that the store layout makes finding items effortless. We conduct regular maintenance checks to keep restrooms spotless and seating areas clutter-free. On the rare occasion the waiting area needs attention, our on-site staff responds swiftly to restore order and comfort.

Value, Coupons & Rewards

CVS is synonymous with savings. Through our Weekly Ad, ExtraCare program, and manufacturer coupons, shoppers unlock immediate discounts on health, beauty, and everyday essentials. While coupon redemption is usually seamless, our team is always available to troubleshoot any scan-code hiccup at the register. We maintain competitive pricing and transparent policies so you can shop with confidence, knowing you’re getting the best possible value.

Why Choose CVS in Reading, PA?

  • Comprehensive Selection: From prescription medications and vitamins to cosmetics, stationery, and greeting cards, find it all under one roof.
  • Friendly, Skilled Staff: Pharmacists like Nicole and Maher Hussein, plus a dedicated team of cashiers and beauty advisors, ensure personalized service.
  • Clean, Well-Organized Space: Tidy aisles and a welcoming atmosphere make shopping a pleasure.
  • Convenient Services: Drive-thru pharmacy, online refills, and a robust loyalty program keep life simple and affordable.
  • Community Focus: As your local convenience and beauty supply store, we’re proud to support Reading, PA with health expertise and thoughtful customer care.

Visit CVS in Reading, PA today—where quality products, caring professionals, and unbeatable convenience come together to make your day just a bit easier. We look forward to serving you!

Description

Drugstore chain selling a variety of beauty & health products, plus some grocery & household items.

About This Business

Crowd

  • LGBTQ+ friendly
  • Transgender safespace

Other

  • LGBTQ+ friendly

Payments

  • Debit cards
  • Credit cards

Planning

  • Quick visit

Offerings

  • Passport photos

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Service options

  • Delivery
  • Drive-through
  • In-store pickup
  • In-store shopping

Contact Information

2001 N 11th St
Reading, PA 19604
United States of America

Website: Visit Website

Customer Reviews

2.8 out of 5 stars

Based on 73 reviews

Review data

5 star reviews

34%

4 star reviews

8%

3 star reviews

7%

2 star reviews

5%

1 star reviews

45%

Working Hours

Monday:
8AM-9PM
Tuesday:
8AM-9PM
Wednesday:
8AM-9PM
Thursday:
8AM-9PM
Friday:
8AM-9PM
Saturday:
8AM-9PM
Sunday:
8AM-8PM

Location Map