Rite Aid
What people love here...
Discount Card & Savings
Multiple customers emphasize significant savings through the store’s discount card and sale pricing, marking it as a key draw despite other issues.
Key Themes from Reviews
Phone ResponsivenessNegative
Customers repeatedly report that the pharmacy staff do not answer calls or hang up on callers, making it difficult to get information or confirm prescription status.
About Rite Aid
Overview
Welcome to Rite Aid of Reading, PA, your neighborhood drug store and one-stop shop for health, beauty, convenience, and more. Conveniently located on Penn Avenue, our doors open early and stay open late (with extended pharmacy hours) to serve families, busy professionals, and seniors alike. Whether you’re picking up a prescription, refreshing your beauty routine, grabbing a quick snack, or browsing our greeting card selection, you’ll find everything you need under one roof.
Exceptional Pharmacy Experience and Value
At the heart of Rite Aid is our pharmacy team—dedicated professionals who strive to make prescription fulfillment smooth and accurate. Many customers praise our “kind and thorough” pharmacists for taking the time to explain dosage instructions and answer insurance questions with patience. When our pharmacy staff work in harmony, reviews note how “it was clear by the way the ladies worked together” and how much easier managing medications can feel.
We understand that affordability matters. That’s why our exclusive discount card and loyalty program are designed to help you save on everyday essentials. “I do love to use my discount card,” says one loyal shopper, “because it really saves me a lot of money.” From seasonal sales tickets to digital coupons, we’re committed to delivering the discounts that make healthier living more accessible for everyone.
One-Stop Convenience and Beauty Supply
Step beyond the pharmacy counter and you’ll discover our expansive beauty supply store and convenience store offerings. Explore top-tier haircare and skincare brands, pick up hygiene staples when you’re on the go, or stock up on household basics without making an extra stop elsewhere. Busy days call for quick solutions, and our convenience aisles are stocked with grab-and-go beverages, snacks, and travel-size necessities—ideal for parents juggling carpools or commuters needing a mid-morning pick-me-up.
Whether you’re searching for the latest lip gloss shade or a travel adapter for your next trip, Rite Aid delivers a thoughtful selection at wallet-friendly prices. And if you’re a bargain hunter, you’ll appreciate the frequent promotions that turn everyday items into unexpectedly delightful finds.
Greeting Cards and General Store Finds
Celebrations big and small come alive in our greeting card shop. Choose from hundreds of designs—birthdays, anniversaries, holidays, or ‘just because’ moments. Pair a heartfelt note with a small gift from our general store section: cozy blankets, seasonal decor, or novelty items that add a personal touch. It’s the little gestures that matter most, and we’re here to help you find the perfect expression.
Commitment to Improvement and Customer Satisfaction
We recognize that feedback—both positive and constructive—shapes the Rite Aid experience. Some customers have voiced concerns about phone responsiveness, noting that “they never answer the phone” or that wait times can stretch longer than expected, especially during peak hours. We hear you. That’s why we’re investing in additional staffing, training, and advanced queue-management systems to ensure your calls are answered promptly and your prescriptions are ready when you arrive.
Long drive-thru lines and extended in-store waits can be frustrating, and we’re taking steps to streamline service with improved workflow processes and periodic performance reviews. Occasional discrepancies in posted hours have prompted us to refine our scheduling and communication tools so you can trust our doors will be open when you need us most. Above all, we remain committed to turning every customer interaction into a positive experience—because your time, safety, and satisfaction are our top priorities.
Visit Us Today
Rite Aid of Reading, PA, isn’t just a place to fill prescriptions—it’s a community hub where savings, care, and convenience come together. From our attentive pharmacy staff and money-saving discount programs to our diverse beauty supply, general store essentials, and heartfelt greeting cards, we’re here to support your health and lifestyle needs. Stop by today to experience the difference for yourself—your neighborhood Rite Aid team is ready to serve with a smile.
Categories
About This Business
Payments
- Checks
- SNAP/EBT
- Debit cards
- Credit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair accessible parking lot
Service options
- Delivery
- Drive-through
- In-store pickup
- In-store shopping
- Same-day delivery
Contact Information
Claim This BusinessCustomer Reviews
2.6 out of 5 stars
Based on 90 reviews
Review data
5 star reviews
- 28%
4 star reviews
- 10%
3 star reviews
- 6%
2 star reviews
- 4%
1 star reviews
- 52%
Working Hours
- Monday:
- 8AM-10PM
- Tuesday:
- 8AM-10PM
- Wednesday:
- 8AM-10PM
- Thursday:
- 8AM-10PM
- Friday:
- 8AM-10PM
- Saturday:
- 9AM-9PM
- Sunday:
- 9AM-8PM