Walgreens
What people love here...
Exceptional Assistance from Brian
Brian is specifically named and singled out for extraordinary customer support.
Key Themes from Reviews
Prescription Fulfillment SpeedNegative
Customers frequently complain that prescriptions take far too long to be filled, often missing promised ready‐by times.
About Walgreens
Overview
Nestled in the heart of Reading, PA, Walgreens is your one-stop destination for pharmaceuticals, beauty essentials, convenience items, and more. With a warm and inviting storefront on (insert street name) and a reputation for clean aisles, well-stocked shelves, and a friendly atmosphere, this local Walgreens branch delivers an accessible shopping experience for families, students, and busy professionals alike. Whether you need to fill a prescription, pick up cosmetics, grab a greeting card, or restock your stationery supplies, Walgreens in Reading has you covered.
Comprehensive Products & Services
As a fully equipped drug store, beauty supply store, convenience store, cosmetics store, greeting card shop, perfume store, and stationery store rolled into one, Walgreens offers:
- Prescription fulfillment and refill services through its in-house pharmacy
- A full line of over-the-counter medications, vitamins, and health supplements
- Trendy and classic makeup brands, skincare, hair care, and fragrances
- A rotating selection of seasonal, holiday, and everyday greeting cards
- Everyday essentials like snacks, beverages, household supplies, and stationery
This broad product mix ensures that you can handle everything from urgent health needs to last-minute celebration preparations in a single visit.
A Clean, Well-Stocked Shopping Environment
Customers consistently praise the store’s cleanliness and reliable inventory levels. Shoppers often note that they feel at ease browsing neat aisles that are replenished frequently:
“Employees are very kind. Store is always clean & stocked nicely.” (Review 34)
This attention to orderliness not only makes for a pleasant shopping trip but also ensures you find what you need without frustrating “out of stock” surprises.
Friendly Faces & Exceptional Service
While Walgreens delivers many convenience items, it’s the people behind the counter who leave a lasting impression. Many customers highlight the warmth and helpfulness of individual team members:
- “Very helpful cashier…very friendly and caring so much he made me feel at ease.” (Review 2)
- “Staff is always friendly & helpful.” (Review 39)
This genuine customer care is more than just friendliness—it’s the difference between a transactional visit and a welcoming interaction that can brighten your day.
Pharmacy & Health Services
Walgreens in Reading prides itself on offering a comprehensive pharmacy experience, from standard prescription fulfillment to walk-in vaccination services:
- Vaccines and flu shots administered by polite, efficient staff—customers rave about Diana’s calm efficiency at the vaccination counter: “Pharmacy was very nice, especially Diana who gave us the shot.” (Review 19)
- Over-the-counter remedies and expert guidance from pharmacy technicians who take the time to answer questions
Although some customers have experienced delays in prescription turnaround—“Worst pharmacy I’ve ever used. Takes forever for them to fill a prescription.” (Review 30)—management recognizes this feedback and is actively working to streamline processes and improve your wait time.
Drive-Thru Convenience
For those on the go, Walgreens’ drive-thru pharmacy window offers a faster, contactless option:
- “The drive-thru is AMAZING! I’m updating my one star to 4 based on the excellent customer service experiences.” (Review 17)
- A few patrons note speaker volume or placement issues, but the team continually refines its equipment and procedures to boost clarity and speed.
This service is ideal for busy parents, professionals on tight schedules, or anyone who prefers to stay in their vehicle while picking up medication or essentials.
Spotlight on Positive Highlights
Across dozens of reviews, a handful of standout experiences underscore what makes this Walgreens location truly special:
- Brian’s Above-and-Beyond Support: “Brian is amazing he went above and beyond to help me out.” (Review 6) His proactive assistance transforms routine visits into memorable ones.
- Diana’s Vaccination Care: Known for her calm, cheerful demeanor, Diana’s approach to immunizations has earned heartfelt praise.
- Compassionate Key-Recovery Team: On one occasion, staff members paused their own end-of-day routines to help a customer locate misplaced keys—an act of kindness that epitomizes Walgreens’ commitment to community care. (Review 23)
These real-life examples illustrate how individual team members contribute to a culture of service that goes beyond simply ringing up purchases.
Communication & Continuous Improvement
Walgreens welcomes feedback and is actively addressing areas where customers seek improvement:
- Prescription fulfillment speed is a top priority, with new staffing and workflow optimizations underway.
- Staff training programs focus on professionalism, accountability, and proactive communication, ensuring you’re kept up to date on order status and any timing changes.
- Phone service enhancements aim to reduce hold times and route calls more efficiently.
By listening closely to customer concerns—whether about wait times, order updates, or in-store interactions—Walgreens in Reading demonstrates its commitment to evolving and raising the bar on pharmacy and retail excellence.
Why Choose Walgreens in Reading, PA?
With its unbeatable combination of retail variety, pharmacy expertise, and a team dedicated to friendly, personalized attention, Walgreens stands out as a cornerstone of the Reading community. From cosmetic touch-ups to vaccine appointments, from greeting cards to health consultations, you’ll find a versatile, customer-focused experience tailored to your everyday needs. Stop by today and discover why locals trust Walgreens to keep them healthy, happy, and well-stocked—every time.
Description
Categories
About This Business
Payments
- Checks
- SNAP/EBT
- Debit cards
- Credit cards
- NFC mobile payments
Planning
- Quick visit
Offerings
- Passport photos
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Service options
- Delivery
- Drive-through
- Curbside pickup
- In-store pickup
- Onsite services
Contact Information
Reading, PA 19607
United States of America
Phone: +1 484-709-3369
Website: Visit Website
Customer Reviews
2.9 out of 5 stars
Based on 59 reviews
Review data
5 star reviews
- 37%
4 star reviews
- 10%
3 star reviews
- 7%
2 star reviews
- 0%
1 star reviews
- 46%
Working Hours
- Monday:
- 7AM-10PM
- Tuesday:
- 7AM-10PM
- Wednesday:
- 7AM-10PM
- Thursday:
- 7AM-10PM
- Friday:
- 7AM-10PM
- Saturday:
- 7AM-10PM
- Sunday:
- 7AM-10PM