Berks Connect

Last Updated: December 14, 2025

Berks Connect is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to guarantee we provide equal access to all users.

Our Commitment

We believe that the internet should be available and accessible to anyone, regardless of ability or circumstance. As a local business directory serving Berks County and the surrounding region, we want to ensure that all community members can discover and connect with local businesses through our platform.

We are committed to providing a website that is accessible to the widest possible audience, and we strive to ensure that our services are accessible to people with disabilities including those who are:

Blind or have low vision
Deaf or hard of hearing
Living with motor impairments
Living with cognitive disabilities
Experiencing temporary disabilities
Using assistive technologies

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

The guidelines have three levels of accessibility (A, AA, and AAA). We have chosen Level AA as our target for the Berks Connect website, which addresses the most common barriers for disabled users.

Measures We Take

To help ensure accessibility, we take the following measures:

Design and Development

Semantic HTML: We use proper HTML structure including headings, lists, and landmarks to help screen readers navigate content
Keyboard navigation: All interactive elements can be accessed and operated using a keyboard alone
Focus indicators: Visible focus states help users know where they are on the page when navigating with a keyboard
Color contrast: We maintain sufficient color contrast ratios between text and backgrounds
Alternative text: Images include descriptive alternative text for screen reader users
Responsive design: Our website adapts to different screen sizes and zoom levels
Form labels: All form fields have associated labels and clear error messages
Skip links: Skip navigation links help keyboard users bypass repetitive content

Testing and Evaluation

We regularly test our website using automated accessibility tools
We perform manual testing with keyboard-only navigation
We test with screen readers including VoiceOver and NVDA
We review color contrast and text sizing
We evaluate new features for accessibility before deployment

Ongoing Improvements

We include accessibility in our development guidelines and training
We incorporate accessibility into our quality assurance processes
We actively seek and respond to accessibility feedback
We periodically review and update our accessibility practices

Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies:

Screen readers (including JAWS, NVDA, VoiceOver, and TalkBack)
Screen magnification software
Speech recognition software
Keyboard-only navigation
Browser zoom and text resizing

Our website is designed to be compatible with recent versions of major browsers including Chrome, Firefox, Safari, and Edge.

Known Limitations

Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations and potential solutions:

User-uploaded images: Some images uploaded by business owners may lack alternative text. We encourage business owners to provide descriptions for their images, and we are working on solutions to improve this.
Third-party content: Some embedded content from third parties (such as maps) may not be fully accessible. We provide alternative ways to access essential information when possible.
PDF documents: Some PDF documents may not be fully accessible. If you need information from a PDF in an alternative format, please contact us.
Legacy content: Some older content may not meet current accessibility standards. We are working to update this content.

We are continuously working to identify and address these limitations.

Browser and Device Support

For the best accessible experience, we recommend:

Using the latest version of your preferred web browser
Enabling JavaScript for full functionality
Using zoom or text-resizing features as needed
Updating your assistive technology to the latest version

Feedback and Contact

We welcome your feedback on the accessibility of Berks Connect. If you encounter any accessibility barriers, have difficulty accessing any part of our website, or have suggestions for improvement, please let us know:

Email: hello@berksconnect.com (Subject: Accessibility Feedback)
Phone: +1-484-650-3808
Mail: Berks Connect, 4712 Penn Ave, Unit 7090, Sinking Spring, PA 19608
Contact Form: Contact Us

When contacting us about an accessibility issue, please include:

The web address (URL) of the content
A description of the problem you encountered
The assistive technology you were using (if applicable)
Your contact information so we can follow up

We try to respond to accessibility feedback within 3-5 business days. We take all feedback seriously and will work to address issues as quickly as possible.

Alternative Access

If you are unable to access any content or use any feature on this website due to a disability, please contact us and we will work with you to provide the information or service you need through an alternative method.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a complaint with the U.S. Department of Justice, Civil Rights Division:

Online: ADA.gov Complaint Form
Phone: 1-800-514-0301 (voice) or 1-800-514-0383 (TTY)

Updates to This Statement

We may update this Accessibility Statement from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this statement periodically to stay informed about our accessibility efforts.