Trust & Safety Center
At Berks Connect, trust is the foundation of everything we do. We're committed to providing a safe, accurate, and reliable platform for residents to discover local businesses and for business owners to connect with their community.
This Trust & Safety Center explains how we maintain the quality and integrity of our platform, and provides links to all our policies and guidelines.
Privacy Policy
How we collect and protect your data
Terms and Conditions
Rules governing use of our platform
Content Guidelines
Standards for all content on our platform
Editorial Policy
Our approach to business information
How We Maintain Quality
Accurate Business Information
We take multiple steps to ensure business information is accurate:
- Multi-source verification: We gather data from multiple sources and cross-reference to identify discrepancies
- Regular updates: We continuously update our database with the latest available information
- Business verification: Owners can claim and verify their listings to ensure accuracy
- Community corrections: Users can report inaccuracies they notice
- Automated monitoring: Our systems flag potential issues like closed businesses or changed information
Preventing Spam and Abuse
We actively combat spam, fake content, and platform abuse:
- Automated detection: Machine learning systems identify suspicious patterns and potential spam
- Human review: Our team reviews flagged content and reports
- Account verification: We verify business claims to prevent unauthorized access
- Rate limiting: Technical measures prevent bulk manipulation attempts
Content Moderation
All content on our platform is subject to our Content Guidelines. We:
- Remove content that violates our guidelines
- Take action against accounts that repeatedly violate rules
- Respond to reports from the community
- Maintain transparency about our moderation decisions
Transparency and Fairness
Editorial Independence
Our Editorial Policy ensures that:
- Business information is objective and accurate regardless of payment status
- Premium placements are clearly identified
- Editorial decisions are separate from business operations
- We don't sell favorable content or hide negative (but accurate) information
Non-Discrimination
Our Anti-Discrimination Policy commits us to:
- Treating all businesses fairly regardless of owner demographics
- Applying consistent standards across all listings
- Providing equal access to our platform and features
How We Make Money
Our Advertising Disclosure explains:
- What's free (basic listings for all businesses)
- What's paid (premium features and visibility upgrades)
- How we distinguish paid content from organic content
- What money can't buy (favorable reviews, biased content)
Protecting Your Privacy
We take privacy seriously. Our Privacy Policy explains:
- What information we collect and why
- How we use and protect your data
- Your rights regarding your personal information
- How to contact us with privacy concerns
Our Cookie Policy provides details about cookies and tracking technologies we use.
Intellectual Property Protection
We respect intellectual property rights. Our DMCA & Copyright Policy explains:
- How to report copyright infringement
- Our process for handling takedown requests
- Counter-notification procedures
- Our repeat infringer policy
For Business Owners
If you're a business owner, these resources are especially relevant:
Claim Your Business
Take control of your listing, update information, and access premium features
How We Collect Information
Understand why your business is listed and where our data comes from
Refund Policy
Understand our billing and cancellation policies for premium services
Report a Problem
If you encounter issues on our platform, please let us know:
Common Issues to Report
- Inaccurate business information: Hours, phone numbers, addresses that are wrong
- Closed businesses: Listings for businesses that are no longer operating
- Inappropriate content: Content that violates our guidelines
- Copyright infringement: Content that infringes your intellectual property
- Unauthorized listing claims: Someone has claimed a listing they don't own
- Spam or fake content: Suspicious or manipulative content
- Discrimination: Discriminatory content or practices
To report any issue, contact us at:
- Email: hello@berksconnect.com
- Phone: +1-484-650-3808
- Contact Form: Contact Us
Please include as much detail as possible, including URLs and screenshots when applicable.
All Policies
For reference, here is a complete list of our policies and guidelines:
Contact Us
If you have questions about trust and safety on Berks Connect, please contact us:
Berks Connect
4712 Penn Ave, Unit 7090
Sinking Spring, PA 19608
Email: hello@berksconnect.com
Phone: +1-484-650-3808