Berks Connect

Last Updated: December 14, 2025

This Refund Policy explains our policies regarding cancellations, refunds, and billing for premium subscriptions and paid services on Berks Connect. Please read this policy carefully before making any purchase.

All Sales Are Final

All purchases of premium subscriptions and paid services on Berks Connect are final. We do not offer refunds for:

Monthly subscription payments
Annual subscription payments
One-time purchases or upgrades
Featured placement fees
Any other paid services

By completing a purchase, you acknowledge and agree that you are making a non-refundable payment for the services described at the time of purchase.

Subscription Terms

Monthly Subscriptions

Monthly subscriptions are billed on a recurring monthly basis. When you subscribe:

You are charged immediately for the first month of service
Your subscription automatically renews each month on the same date
You can cancel at any time, but the current billing period remains active until it expires
No refunds or credits are provided for partial months

Annual Subscriptions

Annual subscriptions are billed once per year. When you subscribe:

You are charged immediately for the full year of service
Your subscription automatically renews each year on the anniversary date
You can cancel at any time, but the current annual term remains active until it expires
No refunds or credits are provided for unused months

Cancellation Policy

You may cancel your subscription at any time. Here's what happens when you cancel:

Your subscription remains active until the end of your current billing period (month or year).
You retain all premium features until the subscription term expires.
Automatic renewal is stopped so you won't be charged again.
No refund is issued for the remaining time in your current billing period.
Your listing reverts to a free listing with basic features once the subscription expires.

How to Cancel

You can cancel your subscription through your account dashboard or by contacting us:

Account Dashboard: Log in to your account, navigate to Billing, and select Cancel Subscription
Email: hello@berksconnect.com
Phone: +1-484-650-3808

Please allow up to 2 business days for cancellation requests submitted via email or phone to be processed.

Our Commitment to Customer Satisfaction

While we maintain a no-refund policy, we are committed to ensuring our customers are satisfied with their experience. If you encounter any issues with your subscription or our services, please contact us and we will do everything we can to assist you.

Our support team is here to help with:

Technical issues affecting your listing
Questions about features and functionality
Assistance with optimizing your business profile
Billing questions and account management
Any other concerns about your subscription

We value our relationship with every business in our directory and will work diligently to resolve any issues you may experience.

Billing Errors

If you believe you were charged in error (for example, charged twice for the same subscription), please contact us immediately. We will investigate and correct any verified billing errors promptly.

To report a billing error, please provide:

Your account email address
The date(s) of the charge(s) in question
The amount(s) charged
A description of the error

Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company for a valid charge, we reserve the right to:

Suspend or terminate your account immediately
Remove any premium features from your listing
Pursue collection of the disputed amount

We encourage you to contact us directly before initiating a chargeback. We are committed to resolving any legitimate concerns you may have.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our premium services at any time. If we make material changes that significantly reduce the value of a service you've paid for:

We will provide reasonable notice when possible
We may offer alternative features or services
In exceptional circumstances, we may offer pro-rata credits toward future services

Free Trial Periods

If we offer a free trial period for any premium service:

You can cancel at any time during the trial without being charged
If you do not cancel before the trial ends, your payment method will be charged for the first billing period
Once charged, the standard no-refund policy applies

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will apply to purchases made after the updated policy is posted. The "Last Updated" date at the top of this page indicates when this policy was last revised.

Contact Us

If you have questions about this Refund Policy or need assistance with your subscription, please contact us:

Berks Connect
4712 Penn Ave, Unit 7090
Sinking Spring, PA 19608
Email: hello@berksconnect.com
Phone: +1-484-650-3808

For complete terms governing your use of our services, please see our Terms and Conditions.