
Advance Auto Parts
Advance Auto Parts in Brodheadsville provides a comprehensive range of auto parts with exceptional customer service from staff like Joey and Pete. The store is valued for its free tool loan program and convenient UPS Access Point service.
What people love about Advance Auto Parts
Exceptional Service from Joey
Joey is singled out by name for consistently outstanding support, indicating a standout individual who drives customer loyalty.
Honest Diagnosis & Battery Test by Pete
Pete’s honest approach and hands-on testing not only resolved the issue but also saved the customer significant money, showcasing high trust.
Free Tool Loan Program
The unique tool-loan service addresses a key DIY need, differentiating the store from competitors and delighting customers.
UPS Access Point Convenience
Offering parcel drop-off along with parts sales adds significant convenience, earning particular praise from busy customers.
Key Themes from Reviews of Advance Auto Parts
Staff Helpfulness & Friendliness
MixedWhile many customers praise the staff for being helpful and friendly, others report encounters with unhelpful or rude employees.
Staff Knowledge & Expertise
MixedCustomers appreciate knowledgeable staff who can answer technical questions, but some find employees lack hands-on automotive expertise.
Wait Times & Staffing Levels
NegativeLong lines and understaffing create frustration, with customers frequently waiting over ten minutes to be served.
Product Availability & Selection
MixedMany customers find the store well-stocked for commonly needed parts, but some note gaps or outdated inventory tools for specific items.
Convenience & Additional Services
PositiveShoppers value the extra services—UPS drop-off and free tool loan programs—that make the store a one-stop automotive resource.
Online Ordering & Order Accuracy
MixedSome customers praise the ease and speed of online ordering and in-store pickup, while others encounter incorrect orders or delays.
Staff Attitude & Professionalism
NegativeSeveral shoppers report unprofessional or dismissive behavior from certain employees, undermining the overall customer experience.
About Advance Auto Parts
About Advance Auto Parts in Brodheadsville, PA
Nestled in the heart of Brodheadsville, Advance Auto Parts is your go-to auto parts store, car accessories store, and car battery store—plus a convenient tool rental service and truck accessories destination all under one roof. Whether you’re a seasoned mechanic, a DIY enthusiast, or someone who simply needs a last-minute part to get back on the road, Advance Auto Parts delivers a comprehensive selection of quality products and friendly, knowledgeable service.
A Wide Selection for Every Vehicle
With an expansive inventory that covers everything from essential brake pads and filters to custom floor mats and towing hitches, Advance Auto Parts prides itself on being well-stocked for most common automotive needs. Shoppers appreciate finding what they need, when they need it: “They have what I need, and they always provide exceptional customer service.” And if you’re tackling a specialized repair—like wiper blade sizing—our team is happy to order the exact fit for your vehicle.
Expertise You Can Trust
At Advance Auto Parts, technical know-how is a cornerstone of our customer experience. Many visitors rave about the insights they receive: “The workers are very knowledgeable and will answer all your questions.” Our associates—especially standout team members like Joey and Pete—go the extra mile to diagnose issues and guide you toward the right solution.
- Joey’s Exceptional Service: Known throughout Brodheadsville as the associate who never cuts corners, Joey consistently earns praise for his patience, thorough explanations, and genuine care. “Joey is the best at what he does. Somebody should give him a raise for his great customer service.”
- Pete’s Honest Battery Tests: When your engine won’t turn over, Pete steps in with a free battery test and honest diagnosis. One customer shared, “Thank you, Pete... they tested it out, charged it, and showed me it was good—saved me $180. Honest employees like Pete bring customers back.”
Convenient Services That Save You Time
Advance Auto Parts isn’t just about parts—it’s about making your life easier.
- Free Tool Loan Program: Need a torque wrench, brake bleeder, or specialty socket for a one-off job? Our tool rental service lets you borrow industry-grade equipment free of charge. “One of the store’s best perks is they have a myriad of auto repair tools they will loan out, free of charge, to DIY Auto Mechanics.”
- UPS Access Point: Drop off or pick up packages while you shop for parts. This added convenience means you can handle errands in one quick stop: “It’s also a UPS Access Point, so I was able to drop off some Amazon returns as well... I was in and out of there quickly.”
- Online Ordering & In-Store Pickup: Place your order online or by phone, and swing by for fast curbside or in-store pickup. Many customers praise the speed and ease of online ordering; a few have reported occasional mix-ups, but our team is committed to getting it right the first time.
Aiming for Exceptional Service—Every Time
We understand the frustration of long lines and slow service, and we’re continually working to improve staffing levels and checkout speed. While some guests note wait times of ten minutes or more, most recognize our staff’s sincere efforts to help once they reach the counter: “Always get what I need from here and the employees are very helpful.” We’re proud of our friendly culture, even as we strive to minimize delays.
Real Feedback, Real Improvement
We value every piece of feedback—positive and constructive. While many customers applaud the helpfulness and professional expertise of our team, we’ve also heard concerns about occasional rudeness or lack of hands-on automotive experience. These insights fuel our ongoing training programs, designed to ensure every associate meets the high standard set by professionals like Joey and Pete.
Visit Us Today
Whether you need a top-quality car battery, custom truck accessories, or the right tool to finish your weekend project, Advance Auto Parts in Brodheadsville, PA, is ready to serve. Our inviting showroom, extensive inventory, and customer-focused services make us more than just an auto parts store—we’re your neighborhood automotive partner. Stop by today to experience the difference that expertise, commitment, and convenience can make. We look forward to getting you back on the road with confidence!
Unique Details About Advance Auto Parts
Parking
- Free parking lot
Payments
- Checks
- Debit cards
- Credit cards
Planning
- Quick visit
Recycling
- Batteries
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Service options
- Delivery
- Curbside pickup
- In-store pickup
- Onsite services
- In-store shopping
Alternative Local Businesses in Brodheadsville, PA
Contact Information for Advance Auto Parts
Brodheadsville, PA 18322
United States of America
County: Monroe County
Phone: +1 570-992-4592
Website: Visit Website
Customer Reviews
4.1 out of 5 stars
Based on 271 reviews
Review data
5 star reviews
- 54%
4 star reviews
- 24%
3 star reviews
- 10%
2 star reviews
- 4%
1 star reviews
- 8%
Working Hours / Hours of Operation
- Monday:
- 7:30AM-9PM
- Tuesday:
- 7:30AM-9PM
- Wednesday:
- 7:30AM-9PM
- Thursday:
- 7:30AM-9PM
- Friday:
- 7:30AM-9PM
- Saturday:
- 7:30AM-9PM
- Sunday:
- 9AM-8PM
