DRS Product Returns

Overview

Welcome to DRS Product Returns, a premier logistics service provider that specializes in reverse logistics solutions for the Consumer Packaged Goods (CPG) industry. With over 30 years of experience, we are dedicated to transforming the returns management process for businesses by minimizing unsaleable products and optimizing asset recovery. Our innovative approach combines high-touch customer service with cutting-edge technology, ensuring that our clients benefit from cost-effective and efficient returns management that enhances their bottom line.

Services/Products

At DRS Product Returns, we offer a comprehensive suite of services designed to address the unique challenges of reverse logistics. Our key offerings include:

• Product Returns Management: Our reclamation center efficiently processes product returns through thorough inspection, dispositioning, and data capture. We manage returns across various supply chains, including retail and internal logistics, ensuring compliance with returns policies.

• Recovery Services: We specialize in salvaging retail product returns, including overages, shortages, and damaged goods (OS&D), as well as distressed inventory such as discontinued and slow-moving products. Our expertise allows clients to recover maximum value from their unsaleables through strategic resale in secondary markets.

• Deductions Management: Our precise claims processing service validates returns against received products, providing detailed reporting and audit reviews. This systematic approach helps businesses manage returns-related claims effectively and prevent revenue dilution.

• Supply Chain Services: We facilitate ARP policy transition support, product lifecycle data collection, and root cause analysis to minimize damaged inventory and enhance profitability.

• Product Recalls: Whether voluntary or mandatory, we provide seamless execution of product recalls, focusing on risk mitigation and cost control through rapid response and detailed reporting.

• Bulk Destruction: DRS Product Returns offers compliant destruction services tailored to clients' needs, handling various waste streams with expertise and care to ensure environmental responsibility.

• Business Intelligence: Our commitment to data analytics ensures clients have unlimited access to their data, enabling them to harness insights for strategic decision-making and operational improvements.

• Liquidation Services: As a trusted liquidation partner, we connect clients with pre-approved secondary market buyers to recover the highest value from surplus products.

• OS&D Services: We provide specialized management for overages, shortages, and damaged inventory through a rule-based disposition strategy, focusing on recovery rather than costs.

Experience/History

Founded over three decades ago, DRS Product Returns has established itself as a thought leader in reverse logistics. Our extensive experience in the CPG industry has equipped us with the knowledge and skills necessary to navigate the complexities of returns management. Our dedication to client success is reflected in our long-standing partnerships, with many clients choosing to work with us for years, or even decades. Our leadership team, led by industry experts, ensures that we stay at the forefront of innovations and best practices in logistics.

Location/Service Area

Located in Leesport, Pennsylvania, DRS Product Returns serves clients across the United States, providing tailored logistics solutions that meet diverse business needs. Our strategic location allows us to efficiently manage returns and recovery processes for businesses operating within various supply chains, ensuring timely and effective service delivery.

Special Features

What sets DRS Product Returns apart is our unwavering commitment to exceptional customer service and innovative problem-solving. We believe that every interaction matters, and we strive to exceed client expectations at every turn. Our core values—such as "Level Up Daily" and "Unite for Success"—guide our team in cultivating a collaborative and empowering work environment. Additionally, our industry-leading software application allows us to customize solutions that align with the specific requirements of each client, turning their returns challenges into opportunities for growth and improvement.

Our comprehensive suite of solutions, combined with our extensive data capabilities, positions DRS Product Returns as a partner that not only understands the intricacies of reverse logistics but also empowers businesses to thrive in a competitive landscape. By choosing DRS, you gain a competitive advantage that will streamline your reverse supply chain and enhance your operational efficiency.