What people love here...
Resident Tortoise “Sheldon”
The roaming tortoise offers a memorable, free “built-in zoo” attraction that delights visitors and differentiates the store.
We always enjoy finding Sheldon, their tortoise, wandering around.
My daughter and I love visiting the store’s mascot Sheldon the tortoise.
Key Themes from Reviews
Staff Friendliness & ExpertiseMixed
Customers offer polarized opinions, praising knowledgeable, helpful team members by name while others encounter rude or inattentive staff.
"Haley was incredibly helpful and kind when assisting us in choosing fish for our tanks."
"literally the rudest staff ever… all the other ones are so snobby… like so rude."
About Cape Horn Incredible Pets
### Introduction
Cape Horn Incredible Pets is a full-service pet store located in the heart of Red Lion, PA. As a beloved community hub, it brings families and hobbyists together to discover the perfect animal companions and essential supplies under one roof. This welcoming local destination features a curated selection of reputable brands and handpicked animals. From durable dog toys and advanced aquarium systems to exotic reptiles and small mammals, every aisle invites exploration, while a dedicated team of experts stands ready to answer questions and foster lasting connections between pets and their owners.
### A Built-in Zoo and Vibrant Atmosphere
Step into Cape Horn Incredible Pets and you’ll feel more like an explorer in a mini wildlife park than a shopper in a typical pet store. Bright, organized aisles showcase freshwater tanks, an open bird aviary and a cozy reptile corner complete with habitat demonstrations. The store’s favorite resident, Sheldon the tortoise, roams freely, delighting visitors who spot him during their visit. Educational displays and interactive touch stations blend seamlessly with premium products, creating a fun, relaxed environment where discovery meets convenience—no admission fee required.
### Expert Guidance and Personalized Service
What truly sets Cape Horn Incredible Pets apart is its knowledgeable staff. Associates like Alexis are known for their patient, personalized assistance, helping customers find the ideal food, habitat or toy with care and expertise. Aquatics specialist Michelle offers step-by-step guidance on tank cycling, filter maintenance and species selection—and even fields late-night queries online to ensure your fish thrive. Diane leads professional community clinics, providing affordable microchipping, vaccination services and hands-on workshops that make new pet ownership far less daunting. While peak hours can be busy, these dedicated team members go above and beyond, turning first-time visitors into loyal regulars through genuine, relationship-driven service.
### A World of Choices: Products for Every Pet
Variety truly reigns supreme at this Red Lion pet emporium. From mainstream staples—kibble, leashes, litter boxes and grooming tools—to niche offerings like reptile substrates, designer bird cages and exotic skinks, Cape Horn Incredible Pets maintains an inventory that rivals specialty shops and big-box retailers alike. Bird enthusiasts find custom seed blends and aviary accessories; aquarium hobbyists discover rare discus fish, advanced heaters, precision water-test kits and trendy décor. Dog owners can pick from leading toy brands and dental chews, while small mammal families stock up on premium bedding and chew blocks. Shoppers consistently praise the organized layout and frequent clearance events, making it effortless to load up on both essentials and specialty finds.
### Award-Worthy Value and Pricing
Many customers agree that Cape Horn Incredible Pets delivers exceptional value on everyday essentials. From bulk-buy discounts on treats to clearance offers on seasonal gear, the store’s pricing often undercuts large pet chains. While some premium or exotic pets carry higher tags—reflecting their specialized care requirements—the overall cost-to-quality ratio earns high marks among budget-conscious shoppers. Frequent promotions and surprise markdowns keep the experience fresh, ensuring both new and returning customers leave feeling they secured a great deal.
### Dedication to Animal Health and Welfare
Animal welfare is a top priority at Cape Horn Incredible Pets. Staff adhere to rigorous daily cleaning routines, monitor aquarium water quality and maintain habitat conditions that closely mimic natural environments. Customer feedback on enclosure upkeep and pet health is taken seriously, prompting swift adjustments to care schedules and internal protocols. Informative signage and brief staff-led demonstrations guide proper feeding, cleaning and habitat maintenance, empowering pet owners to continue high standards at home. This commitment to continuous improvement ensures that every bird, reptile, fish and small mammal receives attentive, health-focused care at every stage.
### Streamlined Shopping and Community Connection
To keep visits efficient, Cape Horn Incredible Pets offers multiple checkout lanes, mobile point-of-sale devices and helpful floor staff ready to scan purchases anywhere in the store. Beyond retail, the store hosts free community events—like microchip clinics, fish-feeding demonstrations and seasonal pet-care workshops—under Diane’s guidance. These interactive gatherings foster a vibrant local network, where neighbors meet, swap tips and deepen their relationships with new and seasoned pets. Whether you need a quick top-off of supplies or comprehensive training advice, the team balances speed and service for an informative, enjoyable visit.
### Plan Your Visit
If you’re in Red Lion, PA and seeking a memorable pet store experience, Cape Horn Incredible Pets awaits. Meet Sheldon the tortoise, consult with experts like Alexis, Michelle and Diane, and explore an extensive range of supplies for every animal imaginable. Drop by during regular store hours or browse online for upcoming community clinics and special offers. Discover why Cape Horn Incredible Pets has become the region’s go-to destination for pets and their people—where quality meets community.
Categories
About This Business
Payments
- Debit cards
- Credit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Service options
- In-store pickup
From the business
- Small business
Contact Information
673 Lombard Rd
Red Lion, PA 17356
United States of America
Red Lion, PA 17356
United States of America
Phone: +1 717-246-1981
Website: Visit Website
Customer Reviews
4.5 out of 5 stars
Based on 785 reviews
Review data
5 star reviews
- 68%
4 star reviews
- 19%
3 star reviews
- 6%
2 star reviews
- 2%
1 star reviews
- 4%
Working Hours
- Monday:
- 10AM-8PM
- Tuesday:
- 10AM-8PM
- Wednesday:
- 10AM-8PM
- Thursday:
- 10AM-8PM
- Friday:
- 10AM-8PM
- Saturday:
- 10AM-8PM
- Sunday:
- 11AM-6PM