
Cash Converters
Cash Converters in Reading is a thrift store with an extensive inventory of media, electronics, and more, known for its ultra-low media prices and standout service from staff like Bryan and Jonah.
What people love about Cash Converters
Exceptional Service from Bryan
Bryan is specifically mentioned by name in multiple reviews with consistent praise for going above and beyond, being hardworking, and providing special customer perks.
Ultra-Low Media Prices (25 cents)
The extremely low pricing on media items is mentioned with enthusiasm across multiple reviews as an exceptional value that's hard to beat elsewhere.
Generous Return Policy for Movies
This unique return policy for media purchases stands out as a customer-friendly practice that provides peace of mind and demonstrates confidence in their products.
Exceptional Service from Jonah
While mentioned only once, the enthusiastic gratitude and specific mention of going "above and beyond" suggests exceptional service that left a strong positive impression.
Key Themes from Reviews of Cash Converters
Staff Quality and Customer Service
MixedCustomers experience highly variable service quality, with some staff members being exceptionally helpful while others are described as rude, inattentive, or unprofessional.
Selling/Pawning Prices and Fairness
NegativeCustomers consistently report receiving extremely low offers when selling items, with many feeling the business takes advantage of sellers with unfair pricing.
Product Selection and Inventory
PositiveCustomers praise the extensive and diverse inventory, particularly appreciating the wide selection of media, electronics, tools, and gaming items.
Pricing for Purchases
MixedWhile some items like media are praised for extremely low prices, many customers find other merchandise overpriced compared to online alternatives or retail.
Return Policy and Warranty Issues
NegativeCustomers frequently encounter problems with returns and warranties, citing unclear policies, poor communication about protection plans, and inflexible return practices.
Store Organization and Atmosphere
MixedMultiple customers note that while the store has good inventory, the physical space appears disorganized, unkempt, and rough around the edges.
Staff Availability and Attention
NegativeCustomers frequently complain about staff being unavailable at registers, poor phone service, and having to wait extended periods for assistance.
About Cash Converters
Overview
Cash Converters operates as a secondhand retail establishment at 510 Kenhorst Plaza in Reading, Pennsylvania. The store functions within the buy-sell-trade model common to pawn and resale businesses, purchasing used merchandise from individuals and reselling items to the public. Located in the Kenhorst Plaza shopping area, the business serves the greater Reading metropolitan region as a destination for both bargain hunters seeking affordable goods and individuals looking to sell unwanted possessions.
The store maintains an extensive inventory spanning multiple product categories, with particular depth in entertainment media, consumer electronics, gaming equipment, and household items. Cash Converters accepts a full range of payment methods including credit cards, debit cards, checks, and NFC mobile payments, providing flexibility for customers making purchases.
Product Categories and Inventory
The merchandise selection at Cash Converters reflects the diverse nature of items that pass through secondhand retail channels. The store has developed a notable concentration in physical media formats, stocking CDs, DVDs, Blu-ray discs, 4K Ultra HD titles, VHS tapes, vinyl records, and audio cassettes. This media collection spans multiple decades of releases, appealing to collectors, nostalgia enthusiasts, and budget-conscious entertainment seekers.
Video game inventory represents another significant portion of the store's offerings. The selection includes game discs and cartridges compatible with numerous gaming platforms, from contemporary systems to retro consoles. This breadth of gaming merchandise positions the location as a resource for gamers seeking titles that may no longer be available through conventional retail channels.
Electronics constitute a major product category, with the store handling items ranging from computers and tablets to smartphones and audio equipment. The business participates in electronics recycling programs, accepting certain electronic devices for proper disposal or refurbishment. This service addresses both environmental concerns and provides a convenient option for individuals disposing of outdated technology.
Beyond media and electronics, the inventory typically includes tools, household appliances, sporting goods, musical instruments, jewelry, and various collectibles. The specific selection fluctuates based on what items customers bring in for sale, creating an ever-changing merchandise mix that rewards repeat visits from shoppers seeking particular items.
Media Pricing Structure
Cash Converters has established a distinctive pricing approach for physical media that sets the location apart from many competing secondhand retailers. The store prices CDs, VHS tapes, and audio cassettes at twenty-five cents per unit, making bulk purchases of music and video content exceptionally affordable. DVD pricing follows similarly budget-friendly patterns, while Blu-ray discs and 4K Ultra HD titles command slightly higher but still modest prices.
This aggressive media pricing strategy reflects broader market conditions affecting physical entertainment formats. As streaming services have displaced disc-based media consumption for many consumers, the secondary market value of these items has declined substantially. Cash Converters has adapted by positioning itself as a high-volume, low-margin outlet for physical media, attracting customers who maintain disc-based entertainment systems or collect specific formats.
The store has implemented a practical return accommodation for media purchases, allowing customers time to verify that discs play correctly before the sale becomes final. This policy acknowledges the inherent uncertainty in purchasing used media, where surface scratches or other damage may not be immediately apparent but can affect playback quality.
Buying and Selling Process
As a buy-sell-trade operation, Cash Converters maintains two distinct customer interaction models. Shoppers browsing the sales floor experience a traditional retail environment where they can examine merchandise and make purchases. The store supports in-store shopping and provides onsite services for transactions, though delivery options are not available.
Individuals wishing to sell items bring their merchandise to the store for evaluation. Staff members assess the condition, market demand, and resale potential of offered items before making purchase offers. This evaluation process determines what the store will pay for goods, with final pricing reflecting the business's need to resell items at a profit while maintaining competitive retail prices.
The buy-sell dynamic inherent to this business model creates different perspectives depending on which side of the transaction a customer occupies. Shoppers benefit from access to secondhand goods at reduced prices compared to new retail, while sellers exchange unwanted items for immediate cash. Understanding this dual nature helps customers approach the business with appropriate expectations.
Facility and Accessibility
The Kenhorst Plaza location provides wheelchair accessible features including an accessible entrance and accessible parking facilities. These accommodations ensure that customers with mobility limitations can navigate the premises and conduct business without physical barriers.
The store layout reflects the practical requirements of displaying diverse merchandise categories within a retail footprint. Inventory organization follows general product type groupings, though the constantly changing nature of secondhand stock means that specific items may be located in different areas as new merchandise arrives and existing inventory sells.
Cash Converters is characterized as suitable for quick visits, suggesting that customers can accomplish straightforward transactions efficiently without extended time commitments. This accessibility serves both buyers who know what they want and sellers looking to convert items to cash promptly.
Business Model Context
Cash Converters operates within the broader secondhand retail and pawn industry, a sector with deep historical roots in providing liquidity for used goods and serving price-conscious consumers. The business model addresses market inefficiencies by creating a marketplace where items that owners no longer need can find new users willing to pay for them.
The store's participation in electronics recycling reflects growing awareness of e-waste concerns and regulatory requirements affecting electronic device disposal. By accepting electronics for recycling, the business provides a service that helps divert potentially hazardous materials from landfills while recovering valuable components for reuse.
Secondhand retail establishments like Cash Converters occupy an economic niche that expands during periods of financial constraint and contracts when consumer spending on new goods increases. The Reading location serves a community where access to affordable merchandise and opportunities to monetize unused possessions both fill practical needs.
Practical Information for Visitors
Customers planning to visit Cash Converters at the Kenhorst Plaza location can reach the business by telephone at +1 610-796-2999. The store conducts all transactions onsite, with no delivery services available for purchased items. Shoppers should plan to transport any purchases themselves.
Those intending to sell items should bring merchandise in the best possible condition, as product condition significantly affects valuation. Original packaging, accessories, and documentation can influence offers on certain product categories, particularly electronics and gaming equipment.
The store's acceptance of multiple payment methods provides flexibility for buyers, while sellers receive payment according to the store's standard procedures. As with any secondhand retailer, inventory varies continuously, meaning that specific items may or may not be available on any given visit. Customers seeking particular products may benefit from calling ahead to inquire about current stock or visiting regularly to check new arrivals.
Cash Converters at Kenhorst Plaza functions as a practical resource for the Reading community, facilitating the circulation of used goods through a retail environment that serves both buyers seeking value and sellers converting possessions to cash.
Unique Details About Cash Converters
Payments
- Checks
- Debit cards
- Credit cards
- NFC mobile payments
Planning
- Quick visit
Offerings
- Used goods
- Buys used goods
Recycling
- Electronics
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Service options
- Onsite services
- In-store shopping
Alternative Local Businesses in Reading, Pennsylvania
Contact Information for Cash Converters
Reading, Pennsylvania 19607
United States of America
County: Berks County
Phone: +1 610-796-2999
Customer Reviews
3.7 out of 5 stars
Based on 265 reviews
Review data
5 star reviews
- 47%
4 star reviews
- 19%
3 star reviews
- 10%
2 star reviews
- 7%
1 star reviews
- 17%
Working Hours / Hours of Operation
- Monday:
- 11AM-7PM
- Tuesday:
- 11AM-7PM
- Wednesday:
- 11AM-7PM
- Thursday:
- 11AM-7PM
- Friday:
- 11AM-7PM
- Saturday:
- 11AM-7PM
- Sunday:
- 12-5PM


