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Dishonesty & Fraud AllegationsNegative
Customers accuse the business of outright theft and fraudulent behavior.
About Heather Gantert
Business Overview
Heather Gantert is a licensed psychologist serving the Reading, PA community with a commitment to integrity, empathy, and professional excellence. Located in the heart of Berks County, her private practice offers a welcoming environment for individuals, couples, and families seeking compassionate mental health care. Drawing on years of academic training and practical experience, Heather helps clients navigate life’s challenges—from stress and anxiety to relationship difficulties and major life transitions—through evidence-informed approaches tailored to each person’s unique needs.
Therapeutic Approach
At the core of Heather Gantert’s practice is a client-centered philosophy: therapy should feel respectful, collaborative, and safe. While specific treatment modalities are chosen collaboratively, her work often incorporates core techniques from cognitive-behavioral therapy (CBT), mindfulness strategies, and strength-based interventions. Heather believes that fostering an atmosphere of trust and openness enables clients to explore personal goals, build healthy coping skills, and strengthen resilience long after formal sessions conclude.
Commitment to Transparency and Trust
In any therapeutic relationship, honesty and clarity are paramount. Over time, some reviewers have expressed serious concerns around billing practices and overall trustworthiness—citing allegations of unexpected fees and financial misunderstandings. Heather takes these reports seriously. She strives to ensure that every client receives:
- A clear, written fee agreement before the first session
- Up-front disclosure of cancellation policies and insurance parameters
- Opportunities to ask questions about billing, scheduling, or treatment goals at any point
By proactively addressing financial and administrative details, Heather invites prospective clients to begin therapy with confidence, knowing exactly how sessions are structured and billed.
Client Experience & Reputation
While a number of past clients have posted warnings—advising others to “avoid if at all possible” to protect their finances—Heather views these concerns as an opportunity to refine her practice. Current clients frequently note the following strengths:
- Direct, no-nonsense communication about session length and cost
- A supportive office atmosphere that values confidentiality and respect
- Willingness to revisit administrative questions until full clarity is achieved
Heather understands that restoring trust often takes time. She encourages anyone with previous negative experiences to reach out directly, explore her fee schedule, and see firsthand how her practice has evolved.
Scheduling, Location & Contact
Conveniently situated near downtown Reading, Heather’s office offers both in-person and telehealth appointments to fit busy schedules. Ample parking and flexible hours—including evening slots—make it easier for working professionals and families to access care. To schedule a consultation or inquire about insurance coverage, simply call the office or visit the online booking portal. Heather’s team is dedicated to returning messages promptly and guiding new clients through each step, from initial paperwork to the very first therapy session.
Whether you’re exploring therapy for the first time or seeking a new clinician who places transparency at the forefront, Heather Gantert in Reading, PA stands ready to support your journey. By combining a compassionate therapeutic approach with clear administrative practices, she aims to create a safe space where every individual can feel heard, respected, and empowered to grow.
Categories
About This Business
Planning
- Appointments recommended
Amenities
- Restroom
Accessibility
- Wheelchair accessible parking lot
Contact Information
Reading, PA 196092054
United States of America
Phone: +1 610-670-9923
Customer Reviews
1.0 out of 5 stars
Based on 2 reviews
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