Johnstone Supply

About Johnstone Supply – Your Trusted HVAC Partner in Reading, PA

Nestled in the heart of Reading, PA, Johnstone Supply stands as a premier heating equipment supplier and air conditioning system supplier. For contractors, homeowners, and facility managers alike, our showrooms and counter services deliver an expansive selection of top-tier products—from energy-efficient furnaces to state-of-the-art cooling units. Our mission is simple: equip you with the right parts, guidance, and expertise so each project moves forward smoothly, with minimal downtime and maximum confidence.

Deep Expertise & Product Knowledge

At Johnstone Supply, knowledge isn’t just a buzzword—it’s the backbone of every customer interaction. Whether you’re troubleshooting a complex commercial HVAC installation or seeking the perfect residential heat pump, our team of seasoned professionals has you covered. Many customers note, “Good service. Knowledgeable staff,” and our sales and counter personnel consistently earn praise for diagnosing needs quickly, explaining technical details clearly, and assembling comprehensive solutions on the spot. This depth of expertise means you rarely have to return for missing items or clarifications—saving you time, money, and hassle.

Personalized Service & Dedicated Representatives

We understand that personalized care can transform a routine parts run into a standout experience. That’s why our traveling sales reps, such as Jason and Aaron, receive special recognition for going “above and beyond to meet their customers’ needs.” Whether that means delivering a last-minute component to a job site or walking you step-by-step through wiring diagrams, our team treats each client like a priority. This dedication builds trust and ensures your project stays on track, even when challenges arise.

Unmatched Convenience & Efficiency

Time is money, especially in HVAC projects. At Johnstone Supply, we make efficiency our hallmark. From pre-ordering through our online portal to same-day pickup from our Reading location, our streamlined processes are designed to minimize back-and-forth trips. Customers frequently marvel that “they made sure I had everything I needed so it only took one visit.” By stocking a broad inventory of filters, motors, thermostats, and accessories, we empower you to solve most problems in one stop—eliminating downtime and keeping contractors moving from one job to the next.

Friday Fun & Added Perks

At the intersection of work and community, Johnstone Supply offers a little something extra: free Friday hotdogs. Every Friday, visitors are invited to enjoy complimentary hotdogs on us—a small gesture that brings big smiles. As one regular customer put it, “Plus I found out that every Friday is FREE hotdogs for lunch.” This lighthearted tradition embodies our commitment to creating a welcoming atmosphere, where industry pros and first-time DIYers alike can gather, refuel, and share tips before heading back into the field.

Professionalism & Constructive Feedback

We believe that transparent feedback fuels growth. While many clients commend our team’s friendly demeanor, occasional concerns about staff attitude and policy enforcement have surfaced. A handful of visitors mention experiences where interactions felt “rude” or “intimidating,” and parking enforcement at our private lot has, at times, caught customers off guard. We take these observations seriously. By continually refining our training programs and clarifying access guidelines, we aim to strike the perfect balance between safety, courtesy, and smooth customer flow.

Clarity on Policies & Access

Understanding policies is key to a seamless visit. Johnstone Supply primarily serves licensed contractors to guarantee quality installations and compliance with industry standards. Non-contractor guests have, on rare occasions, felt unwelcome, recalling remarks like, “If you’re not a contractor through Johnstone just forget about it.” In response, we’re exploring more transparent signposting and staff briefings so that every visitor—whether a homeowner picking up a replacement filter or a commercial installer sourcing bulk equipment—knows exactly where they stand and how to get what they need.

Why Choose Johnstone Supply in Reading, PA?

• Comprehensive Product Range: From boilers and compressors to controls and replacement parts, find everything under one roof.
• Expert Guidance: Benefit from in-depth consultations and on-the-spot technical support.
• Speed & Reliability: One-stop shopping designed to keep your projects on schedule.
• Community Spirit: Enjoy complimentary hotdogs, lively conversations, and a friendly environment that distinguishes us from faceless big-box retailers.
• Continuous Improvement: We listen to every review—positive or critical—and use them to sharpen our service standards.

At Johnstone Supply, we know that the right equipment and expert advice can make or break an HVAC project. That’s why our Reading, PA location is more than a parts depot—it’s a partner in your success, day in and day out. Whether you’re a seasoned contractor or a homeowner tackling your first system upgrade, trust Johnstone Supply for knowledgeable staff, dependable products, and a customer experience designed to exceed expectations. Join the many professionals who rely on us and discover first-hand why friendly expertise, efficient service, and even a hotdog on Friday can turn a routine visit into something truly exceptional.